Koch 33 Ford

Be careful twice I was charged for a rental car that was covered by my warranty. I had no choice but to rent the car and I questioned them about my warranty in regards to loaner car. What a scam they charge covered by my warranty. I had no choice but to rent the car and I questioned them about my warranty in regards to loaner car. What a scam they charged me to rent the car from their rental service and then probably also got paid from my warranty. When I asked for a reason why I was charged they ignored my calls and emails. More

I purchased a used 2023 Honda Civic from this dealer. I was not informed until all the sales paperwork was signed that there was only one FOB for the car. I was resigned to paying for a duplicate, but I was not informed until all the sales paperwork was signed that there was only one FOB for the car. I was resigned to paying for a duplicate, but attempts by a locksmith and my local Honda dealer to make one were unsuccessful due to something interfering with access to the module that controls the FOB. Koch did offer to have their service staff try to pinpoint the problem, but after a feeble attempt, that indicated they couldn't find any issues. I returned to my Honda dealer, who after 3 hours of troubleshooting, and $600 of labor cost, discovered stereo wiring, installed by the previous owners, was interfering with the cars electrical system. This was on top of the $250 to buy a FOB and have it programed. Several attempts to have Koch reimburse me for the labor cost I incurred fell on deaf ears. Obviously, they don't stand behind their vehicles, or honor their 30 day warranty on used vehicles. Buyers beware! More

My husband and I made our second purchase from Koch 33 Ford, and there's no question as to why we always go back. The staff is so friendly, honest and personable! They never make you feel pressured and st Ford, and there's no question as to why we always go back. The staff is so friendly, honest and personable! They never make you feel pressured and stand by everything they say. The facility is super clean. I can't say enough fantastic words about this dealership and all there staff! More

Purchased new 2024 F150 back in August, now with 3453 miles computer message "parking brake limited function, service required". I called service for appointment and they said I would have to leave truck miles computer message "parking brake limited function, service required". I called service for appointment and they said I would have to leave truck all day. I live over 40 miles away and asked for loaner car. Service said they do not have loaners but I could rent a car and if it was a warranty issue I wouldn't have to pay. How can they say if it is a warranty issue when I have a bumper to bumper 36,000 mile warranty and I only have 3453 miles on truck? I emailed sales a week ago and no reply. If I knew they would not provide loaners I wouldn't have purchased truck. I made appointment local with Ray Price Ford and will not call Koch and will not be a repeat customer. More

Do not try to purchase a vehicle from Koch 33. Despite guaranteeing a vehicle to me (they would not take a deposit), after I test drove it and told them I would take it, made an appointment the f Despite guaranteeing a vehicle to me (they would not take a deposit), after I test drove it and told them I would take it, made an appointment the following day to pay in full and pick up the vehicle, they sold it to someone else that evening. I received a text that the vehicle is no longer available that evening and immediately called to see what happened and asked to speak with the manager that I spoke with about payment, George Martinez. Several days later, no call back and no reason why they didn't wait for me to show up with payment after being promised the vehicle. I own a fleet of vehicles for business and purchase approx 4 new ones each year. I would never do business with this dealership. More

I just want to let everyone know, I bought a Ford F350 Super duty ($60,000) and I have to paid 53 dollars for the owners manual, they said went I bought the truck that they don’t come with the manual Super duty ($60,000) and I have to paid 53 dollars for the owners manual, they said went I bought the truck that they don’t come with the manual More

I forgot to add my salesman Josh. He did a great job helping me with the vehicle process He did a great job helping me with the vehicle process More

The salesman and businessman worked with me to find a deal that I was happy with deal that I was happy with More

Very nice dealership they helped out with everything and call after I bought the truck to see if everything was good call after I bought the truck to see if everything was good More

Sales service was exceptional Gabe was able to provide all information needed to make the purchase process move smoothly. all information needed to make the purchase process move smoothly. More