Koch 33 Ford

Out of state buy (Florida), great job by all. Was picked up at airport by Bruce my salesman. He was great. Was in and out of dealer in about an hour. Everything was ready, price as promised, no surprises, n up at airport by Bruce my salesman. He was great. Was in and out of dealer in about an hour. Everything was ready, price as promised, no surprises, no problems. They did not add on dealer market adjustment on my new Prius like most of the dealers down here do, $3,000 and up. Had a great ride home in my new Prius. Would highly recommend this dealer for out of state buyers that don't like surprises or added on fees. I would buy from them again, maybe in 5 years for my next Prius!! Thanks to all at Milham Toyota from sunny Florida. More

I stopped in at Milham to test drive a Ford Fiesta and a Toyota Corolla. I was there on time for my appointment and the sales person I was assigned to, Jason, was still in a sale so I was waiting awhile to Toyota Corolla. I was there on time for my appointment and the sales person I was assigned to, Jason, was still in a sale so I was waiting awhile to be helped, which I didn't entirely enjoy. Than Jason passed me off to Brian. Brian is a nice guy, really friendly, but hes not the best at selling and a bit soft spoken. I got a lot of "cutesy" selling tactics like making sure your favorite station was on the radio kind of nonsense. The people around him were being INCREDIBLY unprofessional. Sales associates in the cubicle next to mine were gossiping loudly and when we came back inside from the test drive someone put some random junk on his desk! SUPER UNPROFESSIONAL. The poor guy is trying to close a sale and people around him can't give him any respect? seriously? I decided the Corolla was right for me and I LOVED the color they had in stock, I wanted that car bad. I brought up some deals that a Toyota dealer by my parents house were offering and he met some of them and wrote up a price plan for me and I went home dejected because the amount was very high to me. When he called me for a follow up I mentioned that the OTHER Toyota dealer was offering a Corolla for $3,000 less. He blew me off and said that was probably before fees and whatnot and that he stood by the price he gave me. SO I DROVE TWO HOURS to my parents house, talked to Team Toyota in Langhorne, PA and found out the deal they were offering was LEGIT and I left with a brand new 2010 Corolla. The color isn't even the color I had my heart set on, but I was 100% happier with the service, and price I got from Team Toyota, so I'm okay with it. Also I will NOT be taking my pretty new Corolla to Milham for servicing after reading about everyones terrible service here. More

The wholes sales process of obtaining our 2008 Toyota Sienna was ok. The negatives were that (1) the appointment we made with our sales rep overlapped with the appointment before us and the sales rep wa Sienna was ok. The negatives were that (1) the appointment we made with our sales rep overlapped with the appointment before us and the sales rep was running back in forth between us. The whole process took from 6:30PM until about 10:00PM. (2) The finance guy was really hard, hard sell on the service contract and really hard sell on this vehicle theft service that we ended up buying somehow even though I don't really understand it. I felt we were held so long that we were so tired we might of agreed to anything. More

We were looking for a new commercial truck. Dorian, the sales rep, was very knowledgable & helpful. We shopped around, knew what we wanted and Milham's price was okay. Nothing great, but acceptable. We sales rep, was very knowledgable & helpful. We shopped around, knew what we wanted and Milham's price was okay. Nothing great, but acceptable. We bought a Ford 550 w/ dump body late Dec. 2010 and the brakes locked up a few days later. REALLY locked up - smoke coming from all 4 wheels, bad smell, etc. Long story short - the brakes continue to intermittently lock up, now having problems with the engine, the truck has been back 3 times and Milham can't find anything wrong with it. I would not use this dealership due to the lack of service. They are very sympathetic while telling you that there's nothing they can do. This truck has spent almost as much time at the dealership as it has with us! I DO NOT recommend this dealership. More

I drove over 2 hours to buy a 2001 F350 V10 w/ 101,800 miles on it, on December 13, 2010. The truck was listed for 15973. We got it for 13671, still 1100 over KBB. The truck was clean, Aaron Smith (sales miles on it, on December 13, 2010. The truck was listed for 15973. We got it for 13671, still 1100 over KBB. The truck was clean, Aaron Smith (sales manager) emailed us prior to purchase that we would not be disappointed. When I test drove it, it seemed a little sluggish, but was also blustery with 30 mile an/hour winds. I asked Nick (my salesman) about this, he said it's a 10 year old vehicle, but it is really nice. During the purchase, I asked for all maintenance records. I was given 1 that had things on it like the shocks were replaced, made a noise, sway bar was checked, etc. The "as-is" paper was next to be signed. I asked Nick what that meant, he said that no warranty comes with it. I asked if that meant something was wrong with it, he said, NO, they do that with all vehicles over 100,000 miles. A few days after purchase, my husband, an avid Ford truck owner for over 20 years, noticed the truck being sluggish. I called the Service and spoke with Joe to find out exactly what was done, he said a 45 point safety check (no papers ever given to me on that) and whatever else was done was on the paper I had. 2 weeks went by and the sluggish behavior got worse. We took it another Ford dealer where we live and were quoted $6,000 to "properly" fix the problems. Which include a new battery, air filter, fuel filter, all new spark plugs (wrong ones are currently in it), heli-coils, cols, boots, cylinder heads, cylinders 3 and 8 are blown, causing misfire plus labor. Milham was informed of this, and all they said at first was that dealership was full of it and not to believe them, get a second opinion or bring it to them to look at. They paid for a band-aid repair to get it up to them. As soon as my husband drove it off their lot, the service engine soon light came on. He immediately went to get a second opinion, they said the same thing the 1st opinion said, except a $4,000 quote. We have heard and continue to hear from Milham is, you bought it "as-is". After a multitude of emails and phone calls between myself and Aaron, Troy Long (service manager), The General Manager as of yesterday still say to bring it to them and "if they find something wrong with it, they will pay for half of it". We dropped 14,000 on a vehicle from a supposedly reputable dealership and are still expected to pay for half of any repairs, within a month of purchase. My husband went to replace the air filter and the old one said, 52,000 and 10/06 (over 4 years old, with 50,000 miles on it). Wouldn't trust any of them. When I would call and have to leave a message for some of them at times, some of them would avoid me and "disappear" and be prepped before they called me back. I have numerous emails, that they not only were caught in lies, but made assumptions that were not true. I would not at all trust them to even look at the vehicle at this point, let alone have them fix it and still have to deal with them on any warranty issues with their repairs. We offered to sever all ties and them buy the truck back and we get our money back, they said they don't do that. If it is such a great vehicle, why wouldn't they want it back? We NEVER would have purchased it, if we knew we were going to have to put an additional 5,000 into it. If they got taken advantage of by the trade, the should not have taken it out on us. More

I made an internet request on a 2011 Toyota Tacoma, then was contacted by Patti to take a test drive. I arrived, but the cost was too high because this truck had all the options, many that I didn't need, so was contacted by Patti to take a test drive. I arrived, but the cost was too high because this truck had all the options, many that I didn't need, so I left without a truck. I was called by a sales manager a couple of days later to see what he could do for me. I was surprised, but told him the truck was more than I needed, so he was willing to find me one that suited me best. I then noticed they just got one on their lot that had exactly the options that I wanted, but was far from "loaded". This manager sent me an email with a quote for the truck, which included approx $1700 off sticker price. I brought the email with me just in case, when I went to drive it. Much to my surprise, there was no "funny stuff" when I got there. Just a good deal with an upstanding sales manager (I can't remember his name). He also just gave me the keys and said to come back when I was done test driving it. Jim K was my salesman and he was a good guy. There was never any pressure except when the credit guy tried to sell me the extended warranty. After telling him that I trade cars every few years, he was still persistent. I refused the warranty, but he didn't go down without a fight. Overall, it was a very good experience because of the way the manager went out of his way to get me the truck I wanted at the price I wanted to pay with no hassle. More

I lost my master key and I scheduled a visit. I went to my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in t my appointment and waited an hour for them to make my key. Wayne stated after I waited an hour the man who had the code to make the key was not in tonight. I made another appointment a month later and told them on the phone I had problems and to make sure someone was working to make the key. When I came to my second scheduled appointment, Joe told me their was ten people that just came before me, even though that is why I scheduled an appointment. He said the key would be made in an hour and a half. I asked him for an estimate of the car key and it was a higher estimate than the appointment before. I arrived two hours later and the key was still being worked on. I waited 20 minutes and they said everything was done. When I went to my car the master key that was suppose to be made did not open my truck. I asked Joe to help and he said he would put the key through the machine. After waiting another 15 minutes, Joe came out with the key and it still did not open my trunk. Joe went to get the manager on duty. The manager was joking around and said he was surprised the key did not work. He asked me how much time I had tonight. I was already upset about the previous events and it was 8:20 and my appointment was at 5:30. After waiting another 15 minutes they took my car in and lubed the key hole. They said they were finished and gave me my new key. I was very upset with my experience at the dealership. I believe my time is valuable and found it hard to believe that no one else loses their car key. I wasted a lot of my time trying to make a replacement key for my car. I would not recommend this dealership to anyone due to the timely fashion the car key was made. More

We found a certified used car on the internet and it was what we were looking for. Went to the dealership and were dreading being "attacked" by the vultures but were pleasantly surprised. I hate car dealers what we were looking for. Went to the dealership and were dreading being "attacked" by the vultures but were pleasantly surprised. I hate car dealers as a rule- they are selling you a car- they are not surgeons, this is not life or death! Jim K was low key, pleasant, and no pressure, a gentleman. I would defiantly recommend him- somebody has to make the commission may as well be a good guy rather than an arrogant salesman. Mike S. the "credit guy" also was nice, (and very humorous) maybe if I had an issue with credit I would have felt differently. He needed to try to up sell warranties and programs, I know that is his job- he took no for an answer when the answer was no. I got to say I really liked this guy. Overall experience was top shelf. This is a busy, place they must really move cars. I don't know about pricing I was looking for something specific and they had it, maybe a sharper shopper could have saved money over what I paid, but I think they were fair. More

My husband and I stopped by to look at the cars. When we got out of our car and started walking the lot the salesman mentioned above greeted us and asked if he could help us out with anything. We all went i got out of our car and started walking the lot the salesman mentioned above greeted us and asked if he could help us out with anything. We all went inside and we talked to him and he told us he would see what he could do. He left the desk and came back and told us he could and we went back out to look at the cars that were in the price range given to us. I chose a 2007 Ford Edge and I went with Jose on a test drive it sounded so quiet and I liked the smooth ride when we returned back to the dealership we went back inside to see if we had a deal but in my heart and head I thought we weren't able to get it but Jose came back to the desk and told us yes we have a deal and that we were able to drive the car home the same day. I was so pleased that we stopped by and were able to get the car. I want to thank Jose Garcia for his friendliness and for his help with a great deal. I love the car I got and will be returning to purchase another soon. Thank you again for all your help. More

My husband and I purchased a used vehicle that had just been brought in to Dick Milham the day before we bought it. When we test drove it- it was so new to the dealership that it hadn't been cleaned out ye been brought in to Dick Milham the day before we bought it. When we test drove it- it was so new to the dealership that it hadn't been cleaned out yet, nor had it been "certified" yet. We drove the car and liked it but we were suprised that the dealership would not come down on the price at all. (We had test drove other cars that were newer and had more features at the same price, but did not have the reputation that Toyota does) While driving the vehicle, we were told that it had automatic lights for at night (it does not-- it has daytime running lights, but not automatic lights.) There was a noticeable chip in the windshield and scratches on the back bumper that we were told would be fixed by the dealership in order to make the vehicle "certified." I questioned them several times clearly asking if everything would be fixed and was assured it would all be taken care of. We signed and bought the vehicle Thursday and we were told we could pick it up on Saturday. On Saturday we were informed that the painter was not able to fix the scratches on the back bumper yet, so we had to bring it back on Wed. and they would give us a rental car. Once I got home, I noticed the big chip was still evident on the windshield, so my husband called and was informed that they filled it in. (I was surprised that was how they "took care of it.") I asked for a guarantee that it would not crack across the windshield, but never received one. The track for the sunroof was off too, so when my husband dropped the car off on Wed. to get the scratches fixed, he also told them to fix the sunroof. We got our car back that Friday and the sunroof was fixed, and so was the bumper, but the scratches on the bottom of the tire case were still evident (even though they matched the scratches on the bumper) I was sad that they were not taken care of also. I would think a dealership that thrives on having certified vehicles would make sure jobs were done with excellent work and not just mediocre work. That is what you get when you sign for a vehicle before the work is done. More