Koch Route 2 Toyota

I went in looking to purchase a new corolla 09 model. Test drove an S model, when I wanted an XRS model (no XRS' were at the dealership at the time and it would have been 3 weeks to get one). Liked the c Test drove an S model, when I wanted an XRS model (no XRS' were at the dealership at the time and it would have been 3 weeks to get one). Liked the car and decided to talk numbers. First off salesman shows me the brochure of the vehicle and all the available options (mind you I had been doing research for two days and knew of every available option so I told the salesman what I wanted and which options I didn't want as I had no use for them.)The salesman comes back and says, the car only comes one way and that's it there are no options on this model. I said that can't be if you go to Toyota's website they list all available options and inform you of what is specifically available on the XRS as standard equipment. He then goes back to find Raphael who says no, the car is only available one way and they don't do "options" they don't just build one car differently, they all have those options as standard equipment. With all those options the cars cost was a little over $23,000. Way more than I was looking to spend and way more than Toyota's MSRP on their site of a standard XRS of $18K. I decided let's leave it at that for now I might be able to lower the cost later with negotiations. But oh was I wrong!!! I was trading in a vehicle and book value on the car (which is only 2 years old), according to Kelly Blue Book's website started at 9k for good condition. So out comes the salesman with an offer for 7k (when no one ever even looked at the car!!). Appalled at that I said no I want at least 10K the car it has lower than average miles and is in brand new condition with no mechanical flaws and or body damage and has never seen winter. Salesman says no they can't and won't give you that I said, you haven't even moved and you're saying they won't. He decided to move and came back with 7,500 as a today only special! I said, no you have to be kidding me car is worth more than that and if I trade it you will put it on the lot for 16k or more. He says no, but regardless would you take the car?? I said maybe if you lower the cost of the car. He says, you are buying a top of the line XRS with all the options (which are "standard" according to Raphael) we can't lower the cost. So now I'm looking at a car for around 26-27K with interest and my payment will be around $400-500 or more a month FOR A COROLLA! I told the salesman, no thanks if I wanted to pay that much for a car I'd buy a Lexus. Thanks but no thanks. He said, but you aren't going to get a "DEAL" like this anywhere else. I then informed him I had been looking online at other dealerships about the same vehicle and had seen the same car, same options for 19K-21K and that I would definitely be going elsewhere. More

Please do not fall for the "Free Oil Change for Life" program offered by this dealership. The fine print states that the oil change is free only if you pay (sometimes a lot of money) for the scheduled ma program offered by this dealership. The fine print states that the oil change is free only if you pay (sometimes a lot of money) for the scheduled maintenace which is conveniently scheduled every 5000 miles. If you choose not to do (pay) the service you must pay for the oil change. More

My experience with this dealers service dept was a nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did nightmare. first I called to schedule an appointment for just an oil change, when I got there they had me scheduled for other types of service I did not request! Then there is the waiting game. I was told an hour. It was almost 2 hours. But what really got me upset was that a woman came in 30 minutes after me for an oil change and hers was done before mine. The usually wash your car as courtesy but they didn't this time. The service advisor was not friendly, in fact, when I said I didn't want any other service, he was almost arrogant. I guess I will be bringing my car to a different shop. There are plenty to choose from and they don't charge as much as the dealer. More

I was in the market for a Suburu and I stopped at Norm Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and Wagners because I had spotted one on the lot. Craig Peters approached me and I asked him what the price of the car was. He said lets go inside and find out. He then proceeds to try to sell me a Ford! It wasn't until his manager came over to ask me why I wasn't interested in the ford, that the suburu suddenly came into "my price range". Then they pressured me on why I wouldn't buy the car "today" and I told them I would have to have my mechanic look at it first. The manager said that this would be fine but that the salesman would have to go with me to the mechanics because mechanics "do things" to the cars. All in all it was THE WORST experience I have ever had at a car dealership, and I would not recommend this dealership to anyone. Buyer beware!!! More

I went to this dealership ready to purchase a Corolla. As soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars soon as I said "Corolla", I got the impression that Craig's interest level in me went way down. As we were walking around the lot looking at the cars, another customer came along looking at more expensive cars - Craig dropped me like a hot potato. I thought maybe I just caught Craig on a bad day, so I decided to give him a second chance. But on my second trip, I got the exact same service from Craig - as soon as someone else came along looking at a more expensive vehicle, Craig hurried off to help them and abandoned us. This dealership is practically in my back yard, so it was hard to imagine going somewhere else. But I eventually went to ActonToyota.com, and was thrilled with the service there. More

I was very happy with my buying experience at Norm Wagner Toyota. I told Luke exactly what I wanted, how much I wanted for my car and what I expected to pay for a 2008 Corolla with the options I was interes Toyota. I told Luke exactly what I wanted, how much I wanted for my car and what I expected to pay for a 2008 Corolla with the options I was interested in. I was pleased with the price. He exceeded my expectations and was very easy to do business with. He knew his product and didn't try to talk me into things I wasn't interested in. The car was ready on the date promised. I had mud guard installed on the car while we were processing my paper work. Raphael called me about a week after the sale to tell me that he found the car that I was looking for in New York. He expected it to arrive by the 15th and that is exactly what happened. Tom took me on a tour of the dealership and went over the Corolla with me. He was very helpful, making certain that the car was delivered to me with all the options promised. I hate buying cars but I have to say that this experience was a pleasant one. I will go back to Luke for my future car needs. He was wonderful! Everyone I dealt with was courteous and friendly. More

I would not recommend this dealer. I was willing to give them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Ac them a chance to sell me a Camry if they were willing to match the price that I got from Boch. Boch's price was $600 than any other dealer, IRA, Acton and Norm Wagner. Norm Wagner said that there was no way that Boch could sell be the Camry for that price. After I done business with Boch, that dealer sent me a rude e-mail. I would suggest to anyone to go visit Boch in Norwood. There are an hour from Norm Wagner but they are well worth with. Great price, customer service, etc... Come on down....)! More

I visited this dealship with full intentions of purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have mor purchasing a Toyota Tundra. I had numerous questions about the many different choices that are now available for the Tundra. I felt I had to have more information before making a decision as to which Tundra would be best for me. After Craig willingly answered my questions, we went inside and started on the process of "finding my truck" with the options I was looking for. He tried to pressure me to choose a different color to open up my options. I explained that I was spending a lot of money and I was not going to settle for less than what I wanted, and if I had to wait until something came along that met my requirements, that would be fine. Craig went off to speak to the manager to see what else he could do.He finally came back to his desk saying "the other manager" was able to find the exact truck with the options I was looking for, could I now give them a check for a deposit? When I asked to see the print out of the vehicle, I was told it was the same as the previous print out of the other truck(as he shoved it across his desk at me)but the color was different. After I wrote out the check, he brought Rafael over to meet me. Rafael then said he would be in touch on Tuesday to arrange posession of the vehicle and that he would only need 20 minutes of my time, then I would need to spend another 10- 15 minutes with Craig. On Tuesday, I called the dealership several times but Mr. Peters was not answering his page. I left a voicemail for him regarding another matter (confirmation of my faxed vehicle registration)and left my contact numbers.By 2 pm, and after not hearing from anyone at the dealership, I called and asked for someone in finance. The person I spoke to did not know anything about my truck but would direct my call to Rafael. When I reached Rafael, he told me he was still searching for my truck. I explained he must be mistaken because I had a receipt with Located written on the top of my invoice. Rafael said that could not be because he had been working on "Tundra's" all day, and he was puzzled when I spoke about the other manager that Craig had been refering to. I then told Rafael that since I was unable to reach Mr. Peters (Craig) and he had clearly lied about availabilty of having a truck that met my criteria and quiet frankly sold me a truck that did not exist, I was calling the bank to put a stop payment on my $5000.00 deposit. I have not heard from anyone at this dealership since that last phone call. I am a hard working woman and single parent, I will not do business with any business that misrepresents their product or service. I feel they tried to take advantage of me and that does not sit well with me! Buyer beware. More

I spent over 3 hours on Labor Day trying to buy a Toyota 4 runner My salesman,Michael, and i went back and forth about price and monthly payments ,finally with the approval of the MR. WAGNER we agreed on a 4 runner My salesman,Michael, and i went back and forth about price and monthly payments ,finally with the approval of the MR. WAGNER we agreed on a price and monthly payment. Finally we sat down to fill out the remaining paperwork with my wife and after the salesman let us sit for an hour while the salesmanager and MR WAGNER figured how he could come back with an explaination on why he mis communicated and mis read the information that was presented to him. First and foremost MR WAGNER, agreed to a specific price and said "make the deal" and the salesman actually congratulated me on my purchase. It all came down to an error on the salesman/sales manager and MR WAGNER behalf. I in no way was ever deceitful or holding back information on my payoff. It concerns me that when an Owner himself agrees to a price and then takes back that agreement , that the owner and his staff clearly lack professionalism,honesty,integrity for a mere difference of $1200.00. Thru my occupation i lease/purchase company vehicles and would not consider or reccommend a Norm Wagner Dealership. Peter Patno Lunenburg ma More

After spending almost two hours dealing with the Sales Manager "Miguel" I was so frustrated, I could scream. We kept going back and forth on the price, adding and subtracting "dealer added" features and Manager "Miguel" I was so frustrated, I could scream. We kept going back and forth on the price, adding and subtracting "dealer added" features and other options, I really didn't need. He finally made the statement that he didn’t think I wanted to buy a car and stormed away, leaving me with a surprised and embarrassed saleswoman. I just got up and left. I wound up paying about the same price for the exact same make & model from a Toyota dealer in Acton, MA the following week and have been very happy with the car. I’m glad that I didn’t buy from Wagner. I suspect the Service Department wouldn’t be much better than the Sales Department. More