About Kocourek Ford Lincoln
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Kocourek Ford Lincoln has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Kocourek Ford Lincoln
Kocourek Ford Lincoln in Wausau, WI is proud to be an automotive leader in our community. Since opening our doors, Kocourek Ford Lincoln has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.
Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Kocourek Ford Lincoln will professionally fit you into the automobile of your choice.
crebman
5/7/2012 12:46:59 PM
Overall Score: 
4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Luke Babcock,
Doug Espeland
My Review of Kocourek Ford Lincoln:
Purchased a used car from Doug @ Kocourek Ford. We searched and searched for a good used car at a good price. The mission was endless; until we met Doug. He did a great job for us and we are hoping to have a good used reliable vehicle. We did buy a warranty plan that Luke was so patient explaining to us. We have purchased vehicles from Kocourek before and have been happy with their service. I Highly recommend this dealership for a no crap car buying experience with very friendly people that actually care about your satisfaction.
Chris from Wausau
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Response from: Kocourek Ford Lincoln
Added: 5/7/2012 2:55:55 PM
Doug, we are so happy that you found that Kocourek Ford was the dealership for you. We strive for all of our employees to be patient, up-front, and caring with all of our customers, and it is wonderful to hear that this was accomplished during your visit through Luke and others. I will be sure to let them know that their efforts were acknowledged. We appreciate your continued patronage and recommendation immensely, and look forward to seeing you in the future for all of your automotive needs!
mzientara
4/23/2012 9:35:44 AM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Jose Ochoa
My Review of Kocourek Ford Lincoln:
Had service on Ford today and was very satisfied. Jose always takes care of everything. Shuttle driver very friendly and safe driver. Always recommend this dealer to my friends.
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Response from: Kocourek Ford Lincoln
Added: 4/23/2012 1:38:25 PM
We at Kocourek Ford are always pleased to hear that your experience with us was a positive one. We will certainly pass on to Jose that his consistent service is appreciated, as well as passing on that our shuttle drivers are fulfilling their duties. Our employees love hearing these positive responses as much as we do, and we sincerely thank you.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
dschmidt419
4/21/2012 3:27:00 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Gabriel,
Bob Rowe,
Allen Ward
My Review of Kocourek Ford Lincoln:
I visited countless dealerships when searching for my next vehicle and none of them compare to the experience that I had with Kocourek in Wausau. The entire process was so refreshing. Allen, Bob and Matt were so friendly and accomodating and went above and beyond to make sure that the purchase of my vehicle went smoothly. I would recommend Kocourek of Wausau to anyone in the market for a vehicle. I will definetly return to Kocourek for my future automotive needs, the superior customer service is second to none.
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Response from: Kocourek Ford Lincoln
Added: 4/23/2012 1:16:02 PM
We are most pleased to hear that you had an excellent car buying experience at Kocourek Ford. We will pass on to Allen, Bob, and Matt that their exemplary customer service was appreciated, as they will be happy to hear that your needs as a customer were satisfied. At Kocourek Ford, we pride ourselves on offering the best possible customer experience, and we thank you for your five-star review.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
bschind
4/14/2012 10:23:21 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Gabriel,
Aaron Guenther
My Review of Kocourek Ford Lincoln:
Our car-buying experience at Kocourek Ford could not have been better! From customer service to price, we were more than completely satisfying. Aaron made the entire process easy and was so helpful, even after the purchase was complete. And Matt had us laughing all the way to the bank (pun intended). We will definitely be back!
-Brandon and Brooke Schindler
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Response from: Kocourek Ford Lincoln
Added: 4/17/2012 12:38:34 PM
Brandon and Brooke,
We pride ourselves on providing the absolute best customer service in the area. Purchasing a vehicle is an important decision. You want a dependable vehicle that makes you happy and proud. It is our job to make sure you find the vehicle that is perfect for you. It our responsibility and we do not take this lightly. It is important to us to make sure our customers are completely happy with their experience. We have achieved this goal with you and reviews such as yours make our day. Matt and Aaron will be happy to hear about your visit. Thank you so much for your five-star rating. We look forward to helping you again in the future.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
mcclurema
4/11/2012 10:17:38 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Don Newton
My Review of Kocourek Ford Lincoln:
I went there to test drive a Focus with Pete but when he ended up not being availible Don jumped in and took excellent care of me. We looked at a lot of cars on the lot and even built a few before we finally decided on the right car for me. Don is a very trustworthy person where as I would not normally feel comfortable. I don't like making large purchases but felt as though all was fair and on the up and up when I left. Overall great experience and I plan to see Don in about 6 years when it's time for my next new car!
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Response from: Kocourek Ford Lincoln
Added: 4/11/2012 12:59:52 PM
We would like to first thank you for visiting our dealership and giving us an opportunity to serve you. We are happy you enjoyed your visit. Don will be happy to hear about your review. Like our entire staff, Don is dedicated to providing 100 percent customer satisfaction. This is our No.1 goal and we are happy to have reached it with you. Your overall experience was a great one and we look forward to having an opportunity to provide the same high-quality customer service on your next visit. Thank you so much for your kind words.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
clenzner
4/8/2012 11:47:52 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Don Newton
My Review of Kocourek Ford Lincoln:
I was brought into Kocourek Ford looking for a new 2012 Ford Edge Sport and they happend to have two sitting on the lot. I test drove one and knew it was what I wanted except it didn't have all the options. Don was able to have the vehicle brought in from another dealership. I knew it was not an easy job to do because no other dealer wanted to deal with us. Don stuck with it and got our vehicle. Don is a great salesman for your company. Don went above and beyond to make sure we were absolutley happy with our new purchase! Will have more dealing with him in the future!
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Response from: Kocourek Ford Lincoln
Added: 4/9/2012 2:32:42 PM
We would like to first congratulate you on your brand new Ford Edge Sport! It is an exciting vehicle and we're happy to know you enjoyed our hard work. We do everything we can to accommodate our customers. Your satisfaction is extremely important to us and we are happy to know you enjoyed working with Don. Thank you for this five-star review. We look forward to helping you again in the future.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
momof2gsd
4/2/2012 9:12:31 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Luke Babcock,
Don Newton,
Bob Rowe
My Review of Kocourek Ford Lincoln:
We went in to look at the Ford Focus hatchback. Were greated by Don who took us for a test drive and answered ALL our questions. He was very friendly and treated us with respect. He gave us a very fair price and we bought that night. Luke got us an incredible rate and went through all the paperwork expertly. Bob explained everything in the car very thoroughly. They all had to stay later than normal to finish the transaction and we never felt like we were "keeping them" from something more important. We had a excellent experience and when we are in the market for another vehicle we will definitely return to Kocourek Ford again. VERY pleased!!!
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Response from: Kocourek Ford Lincoln
Added: 4/3/2012 12:49:26 PM
At Kocourek Ford, our staff works hard to give our customers exactly what they deserve - an outstanding experience. We want our customers to know they are appreciated and we do everything in our power to make sure they enjoy their visit with us. Don displayed excellent customer service and we are happy to know you enjoyed working with him. Don will be happy to hear about your review. Thank you for sharing your experience with us. We appreciate your business.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
packers25
4/2/2012 8:22:16 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: David Berumen,
Matt Gabriel
My Review of Kocourek Ford Lincoln:
We had a great experience purchasing our vehicle at Kocourek Ford. Dave took his time to go over exactly what we were looking for in a new vehicle and to get to know us too. We were there later on a Saturday and never felt rushed to hurry up and be done because it was so late in the day. We had our son along with us during this time and Dave and Matt went above and beyond to make him feel just as important during the process by remembering his name each time we were in and giving him his own hat at the end just like Dad! Dave was an excellent salesman and didn't make us feel forced to buy something just to make a sale. He really took his time to get to know us as people. Matt also was great at his end of things. It was nice the extra time he took with everything, and being I work at a financial his confidentiality he kept with sending the paper work really meant alot to us that he went that extra mile.
I would definately recommend your dealership and Dave and Matt to anyone who asks. You guys went above and beyond giving excellent sales and service. Our experience with you was great!
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Response from: Kocourek Ford Lincoln
Added: 4/3/2012 1:02:38 PM
We are thrilled to know you enjoyed the service we provided you at our dealership. Thank you for taking the time to visit us. Dave and Matt will be pleased to hear about your review. Our customers are very important to us. We treat our customers like family and we do everything in our power to help them. We achieved our goal of 100 percent customer satisfaction with you and we are happy to know you appreciated our hard work. Thank you for this five-star review and recommendation.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
peggysk
4/1/2012 9:27:25 AM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Luke Babcock,
Mike Kohler,
Bob Rowe
My Review of Kocourek Ford Lincoln:
Aaron Bares - Aaron came out to meet us, and was very helpful. Once I had decided I wanted a Ford, Aaron encouraged us to visit the Kocourek Ford store, even though it was after 4:30 on a Saturday. He assured us that the staff there would assist us in any way they could. As it turned out, I purchased a vehicle from Kocourek Ford about 1 1/2 hours later.
Mike Kohler - I called Mike just minutes before we got to the store to let him know we were coming. We went for a test drive, and Mike answered our questions. We felt bad about keeping him at work late on a Saturday, but Mike did not make us feel that we were inconveniencing him in any way, and was happy to help us.
Luke Babcock - Luke's sense of humor helps take the edge off of purchasing a vehicle (big decision/big investment). He explained each step during the purchasing process. He told us that he had been in his new position only a few weeks, but honestly he did his job like a seasoned professional.
Bob Rowe - Bob went through the features of the vehicle with us, and answered our questions. He gave us a tour of the dealership, showing us the different departments, and explaining the planned expansion of the Service Department. It was very apparent to us that Bob enjoys his job and is proud of the Kocourek dealership.
Aaron, Mike, Luke and Bob refer to their customers as "guests", and treat them as such. They were all professional, courteous and friendly, and did their jobs very thoroughly. Clearly, their objective is to exceed their customers' expectations. They all have pride in the company they work for (Aaron and Luke told us that they travel from Stevens Point and Wisconsin Rapids, respectively, because they want to work at Kocourek.), and they work very well together. It was a smooth and seamless transition from initial sale to financing to vehicle delivery.
We were very impressed with our experience at Kocourek. If the service is like the sale, we will be long-term customers.
Peggy and Mike Koehmstedt
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Response from: Kocourek Ford Lincoln
Added: 4/2/2012 2:57:24 PM
You are correct. We do consider our customers guests and we want to make sure their visits are extremely comfortable and enjoyable. Providing great customer service is something we love to do. Luke, Aaron, Mike and Bob will be happy to hear about your review. We appreciate your business and we look forward to having the opportunity to provide you amazing customer service on your next visit.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com
Sudsyswife
3/28/2012 10:04:28 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Luke Babcock,
Don Newton,
Pete Roth,
Bob Rowe
My Review of Kocourek Ford Lincoln:
We had an excellent experience at this dealership. Even though we picked some of the busiest days to stop in, we were always given exceptional service from the sales team. Since we only buy new cars about every ten years, we were extremely happy with this dealership. We are happy Kocourek came to the Wausau area! Bill and Linda Seidl
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Response from: Kocourek Ford Lincoln
Added: 3/29/2012 12:10:43 PM
Bill and Linda, thank you for sharing your experience with us. We appreciate your taking the time to visit our dealership. We are happy to know we impressed you with our service and we hope you will continue to do business with us in the future. We have a strong reputation of providing high-quality vehicles and service and we are pleased to know we could help you. Thank you for this five-star review.
Regards,
Keith Kocourek - Owner
kk@kocourekchevrolet.com