Koeppel Mazda

The staff at Koeppel Mazda were so helpful and made the car buying process as easy as possible. They were organized and knowledgeable. They had the exact car we were looking for. We were very happy with car buying process as easy as possible. They were organized and knowledgeable. They had the exact car we were looking for. We were very happy with the whole process and would definitely go back. I highly recommend them. More

Joe sold us the car quickly. There were no hidden costs. He was very up front and we cut the deal fast. This is my 6th lease and it was the smoothest and with no nonsense that I ever experienced. I neve He was very up front and we cut the deal fast. This is my 6th lease and it was the smoothest and with no nonsense that I ever experienced. I never owned a Mazds and if I like car either I'll buy or definetely go back to Joe. I hope I know someone that wants a Mazda I will definetely recommend Joe. More

It has been 15 years and 200,000 miles since I purchased a car. A close friend of mine suggested that I buy at Koeppel - best decision!!!! The gentlemen at Koeppel were fantastic. Dan and Rob worked with a car. A close friend of mine suggested that I buy at Koeppel - best decision!!!! The gentlemen at Koeppel were fantastic. Dan and Rob worked with us on the price of the car and I can't say enough about the deal I got. I was at the dealership at 3pm and in my new car by 7p. The guys were efficient, friendly, and fair. They even compassionate; they could see how sad I was about leaving my first car. Anyone thinking about buying a Mazda should definitely go to Koeppel. I'm sooo happy in my new car and the service. More

The service was excellent.Employees were very friendly and attentive. All of my questions and concerns were answered. Their prices are very competitive. I'm very happy with my mazda 3. In overall, I had a and attentive. All of my questions and concerns were answered. Their prices are very competitive. I'm very happy with my mazda 3. In overall, I had a great experience. I would definitely recommend this dealership to any of my friends and family that are in market for a new or used car.by the way i loved the parrot More

i had a very good experience in purchasing my new mazda, the salesman was understanding in my preferences, especially price. he got straight to the point, getting me a more than reasonable payment and not the salesman was understanding in my preferences, especially price. he got straight to the point, getting me a more than reasonable payment and not starting out with a high price nobody would pay. the process was very smooth and quick and would recommend someone looking for a mazda to check out this dealership More

These guys are the worst. Stay away from them unless you like being harassed, made fun of and talked down to. I bought a car from them and gave an honest phone review of my experience there and my salesman, like being harassed, made fun of and talked down to. I bought a car from them and gave an honest phone review of my experience there and my salesman, Joe B. calls me up a day later with a nasty attitude demanding to know why I gave him a less than perfect review. He even hung up on me. He was (and still is) a complete d*xx. Try another dealer. More

This is not the first time I've purchased a car, and the salesman was not pushy. He wasn't the usual rude salesman just looking to get you to sign and out the door before you know what hit you. He was ver salesman was not pushy. He wasn't the usual rude salesman just looking to get you to sign and out the door before you know what hit you. He was very patient with my husband and I, explaining everything. I was taken to the service dept. & introduced to the service manager and given an appointment to have the car checked in a few months. The quote for our purchase and the trade in was very competitive. I would say we lucked out; I've bought 4 cars now, and by far this was the best experience, most of the time I've gotten extremely pushy salesman or the dealership promised things and went back on their word. This dealership has great customer service, friendly employees, and competitive prices. More

The salesperson, Ron Stewart was very helpful, friendly and went out of his way to answer questions and facilitate access to vehicles and overall assistance. The reason I would not go back or recommend and went out of his way to answer questions and facilitate access to vehicles and overall assistance. The reason I would not go back or recommend this dealer is because the only person who assisted was Ron Stewart and other people I dealt with did not answer phone or email messages; people were not straight forward. I have been going to this dealer for years and have bought 3 vehicles from them, this is the first time I feel like not coming back. More

Scenario: Walked in to the dealership and made a good Scenario: Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card). Unfortu Scenario: Walked in to the dealership and made a good faith offer which was accepted. I put down a deposit (thankfully, on a credit card). Unfortunately due to some paperwork bungling there was an issue with financing approval. I canceled the deal and asked for a refund on the deposit. E-mail - no response. Phone - very hard to get this guy on the phone. Finally, the guy calls and tells me everything has been processed, and a refund is on its way. I fly out to London for the week on work hoping to see the refund by the time I get back. Nothing. Call back again and inform them I'll be disputing the transaction and told bluntly to go ahead. The attitude is cavalier to say the least. Thankfully I work for the bank that is going to dispute the charge so I know how to navigate this process; but heaven help a newbie. UPDATE ------- Frank Greco stepped in and rectified the issue promptly. More

My husband and I bought a new 2010 CX-9 from there. When they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we they deliver the car, the options were not installed and let us wait for 4 hours to sign paper. They asked us to come back for installation which we did. But on the day we went over for installation, they installed the rear view camera is not what we agree upon. And when the installed the roof rack, they scratched the car,too. The camera we agree upon should be the wireless one, but they installed the wired one. We had a big argument at the dealer shop and they finally wanted to refund the difference. That wired camera only worked less than 3 hours and not function at all. We call the store manager, Michael D'Andrea right away. He said he will let his Assistant Manager, Francisco E., contacts us. Francisco E. never called us. We keep calling back for a whole day. We try to complain to the owner,Howard Koeppel, but never can get to him. The people who picked up our calls always put us on hold or hanged up. ----------------------- Another manager contacted us recently, we will discuss the issues above. hopefully he will do something to fix the problems. More