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Koeppel Subaru

42-10 Nothern Blvd, Long Island City, New York 11101
Sales: (718) 786-1660

Makes: Service Center|Subaru
 
Excellent
86% Recommend

Overall Rating 4.5

67 Lifetime Reviews

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Koeppel Subaru
67 Lifetime Reviews
Koeppel Subaru Info
Hours
Amenities
About Koeppel Subaru

Koeppel Subaru in Long Island City, NY is a brand new Subaru dealership serving Queens, Manhattan, Brooklyn, Staten Island, the Bronx, and all of New York. We are enthusiastic about the award winning lineup of Subaru vehicles. All Subaru models have the highest safety rating from the IIHS. Come by Koeppel Subaru to see our huge inventory and full lineup of Subaru models featuring Legacy, Outback, Tribeca, Forester, Impreza, and Impreza WRX, and STI, Crosstrek, and BRZ....... Make sure to look at our great SPECIALS page*. We are located near the 59th street bridge in Queens on Northern blvd. and 42nd street just across from Manhattan New York City. We are also five minutes from the BQE (Brooklyn Queens Expressway). We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-42-SUBARU.

About This Dealer | Hours of Operation | Amenities

About Koeppel Subaru

Koeppel Subaru in Long Island City, NY is a brand new Subaru dealership serving Queens, Manhattan, Brooklyn, Staten Island, the Bronx, and all of New York. We are enthusiastic about the award winning lineup of Subaru vehicles. All Subaru models have the highest safety rating from the IIHS. Come by Koeppel Subaru to see our huge inventory and full lineup of Subaru models featuring Legacy, Outback, Tribeca, Forester, Impreza, and Impreza WRX, and STI, Crosstrek, and BRZ....... Make sure to look at our great SPECIALS page*. We are located near the 59th street bridge in Queens on Northern blvd. and 42nd street just across from Manhattan New York City. We are also five minutes from the BQE (Brooklyn Queens Expressway). We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 888-42-SUBARU.

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 7:00 PM

Saturday 9:00 AM - 7:00 PM

Sunday 11:00 AM - 5:00 PM

  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Loaner Cars
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Vending Machines
67 Dealership Reviews
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Reason For Visit
Sales (New)

"Great to work with!"

Jimmy Bozza and the staff made getting my first Subaru such a pleasant experience. Everything from the greeting at the door to driving off the lot was almost effortless.

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Sales (New)

"Excellent Staff"

Had a great experience at this dealership, the staff was friendly, professional and very helpful with all of my questions. The manager I dealt with was Jimmy bozza. He was a pleasure to work with and made the experience greater than I had anticipated when buying a new car. Thank you Jimmy for being so patient with me and meeting all my needs! You have exceeded all of my expectations and will be recommended to many!

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Sales (Used)

"Amazing dealer!"

So my father and I were desperately looking for a new car since we sold our old car. We went to so many dealers and all them around northern blvd were just a waste of time with unreasonable prices for thier cars. We were about to head home till we finally found Koeppel Subaru and decided to take a look. As soon as we entered we met with Ashley who helped us out and showed us cars that we were interested in. Ashley was very nice and very friendly and answered all my dads questions and at no point was she annoyed. She wasn't annoying nor was she forcing us to buy this one particular car we were fond of and she gave us a few days to think about. Eventually a few days later we go back and we got a great price car thanks to Ashley and my dad purchased the car on the spot. Ashley helped us with everything and made all the paperwork as pleasant as possible and we're very grateful for her and Koeppel Subaru. Thanks for an amazing car buying experience and an amazing car!

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Ashley


Reason For Visit
Sales (New)

"thank you koeppel subaru you all are awesome"

let me start by saying this thank you to jimmy bozza, nino tirburzi, and maureen heffernan.. you guys know how to welcome someone with open arms.. i felt very comforable with nino since i walked into the door and the sale went so smooth.. jimmy thanks for everything you are a man of your word.. i never felt so happy coming to a dealership until i came into koeppel subaru .. and maureeen thank you for all your magic with the finance part..was very knowledgeable and easy-going .. theses guys truly are the best in there respective platforms, i am so glad that i purchased my car here. i am so glad mark told me to come see u.. thank you again for welcoming me in the koeppel subaru family..

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maureen heffernan


Reason For Visit
Sales (New)

"Waste of time"

Unfortunately, i made a big mistake in going to this dealership. They are the slimy, sleazy type of dealership that will tell you anything they think you want to hear and will not follow through with their promises. Tom was the sales person i dealt with and was great in the beginning especially when i put down my 2k. He first said he would get a specific type of car i wanted they said he never said that, only said he would "try". He was rude, condescending and not professional at all. I also had the displeasure of dealing with Maureen, who would say she would call me back and never made any attempts of communicating with me. She also had the nerve to tell my husband she tried calling me and never did, no message- nothing! The only good thing about this whole experience was that it was taught me alot of what not to do and not put up with. Thankfully i went to Star Subaru and was able to purchase my car and everything about them was wonderful!

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Tom O. and Maureen


Reason For Visit
Sales (New)

"Old school dealership."

I came in to check on the cars, to take a road test (if possible). Real buyer (but not right away). I was just shopping around. My experience: salesman tried to behave like he's doing me a favor on every step of the show. A lot of obstacles to take a test. I decided to leave. Not coming back. Mean services. 30 min before I just had opposite experience with another dealership.

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Tom


Reason For Visit
Service

"Heard from Subaru corporate via voice mail on April 1st,..."

Heard from Subaru corporate via voice mail on April 1st, said they would revert on Thursday April 3rd- To date no word back. B March 26th, 2014 Mr. Takeshi Tachimori Chairman, President and CEO Subaru of America 2235 Marlton Pike W Cherry Hill, NJ 08002 Re- Invoice # 18343- Dear Mr. Tachimori, In all things having to do with business and in fact life, we rely on an element of trust. We make a contract, an arrangement for services. I pay you this, and you agree to provide that. In almost every human transaction we allow trust to rule. I hope you will agree with me that when that trust is threatened we are in a dark area, one not easily recovered from. On March 21st, 2014, I brought my 2010 Subaru Outback to Koeppel Subaru for 4 new tires as well as an alignment. The cost of the service was $858.14. I picked up the car that evening and immediately sensed something wrong. The tires were all new and in great shape but the car was handling in a sluggish way. As I was on Northern Boulevard I credited the road for the issue. That evening my wife and I drove up to the Catskills, driving mainly on I-87, the New York Thruway, and found that the alignment had not been done, or had been done very poorly. In fact the car was veering to the left and then to the right. The next morning, Saturday, I spoke with the service advisor Miguel Enriquez. I explained that in my opinion that the alignment had not been done. How else could one account for the constant veering to the left or right? Miguel seemed to feel that the alignment was done, and in fact offered that he saw them do it. As far as I understand the alignment was not done at the Subaru dealership, but at a trusted partner. On Tuesday March 25th, I brought the car back to Koeppel Subaru, where once again I was told that the alignment had been done; however, they were going to fix it. At 3:06PM, I received a call from the Service Advisor. They took the car to yet another shop and found that there was indeed something wrong with the initial alignment. That evening I picked up the car, spoke with two more folks at Subaru, who still insisted that the alignment had been done, even after their foreman drove it and then brought it to another vendor for an alignment. What strikes me in all of this is not once did anyone offer an apology. In view of the circumstance I would have thought that was the least they could do. My wife and I love our Subaru; we hope it will be our last car. We tend to it with great care and have placed our trust in the service schedule prescribed by Subaru. At this time I have lost faith in Koeppel Subaru. I feel that they have stolen my money, and they have lost my trust. In the future I sincerely doubt we will purchase another Subaru, to do so would be an invitation to the shoddy service I have received so far. Sincerely, Burton Fitzpatrick CC- Thomas J. Doll – Executive Vice President, COO and CFO-Cherry Hill Service Manager Koeppel Subaru- Miguel Enriquez – Service Advisor Koeppel Subaru

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Reason For Visit
Sales (Used)

"Car buying can be difficult to say the least but the..."

Car buying can be difficult to say the least but the staff at Koeppel Subaru work hard to make car buying a great experience. Nino Tirburzi (Sales) and Maureen Heffernan (Finance) truly deserve a 5-star rating for their services. Nino (Sales) was excellent all around, specifically he tries his best to attend your every need and has some of the best customer service skills I have experienced in any service industry. He is very knowledgeable on the technical specifications of the cars he sells. He is also honest and genuine two words not often synonymous with car sales. Maureen (Finance) was very knowledgeable and easy-going in processing my Finance application. Maureen works with numerous banks and has made the application process and procedure very easy to understand and follow. Just like with any major purchase you should come prepared to do business and if you do Maureen will reward your efforts. These guys truly are the best in their respective platforms. I'm so glad that I purchased my car here. Buying a car has never been so pleasant!!!!

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Maureen Heffernan


Reason For Visit
Sales (Used)

"I want to say Thank you to Koeppel Subaru.Outstanding..."

I want to say Thank you to Koeppel Subaru.Outstanding customer service and great people.Very helpful and understandable I would strongly recommend Koeppel Subaru.

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Reason For Visit
Service

"I was getting some warning lights on my relatively new..."

I was getting some warning lights on my relatively new Subaru. Heading out of town in a few days so I needed help fast. My closest dealer, Bay Ridge Subaru, couldn't be bothered - they offered an appointment time that was 10 days away. Koeppel gave me a decent appointment date, turned around the car quickly, and were pretty nice about it. My one gripe would be that there are times during the day when nobody from service is answering the phone - I had to try them a handful of times in order to get that appointment. But, I'm glad I persevered.

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