Ok, this will be a lengthy review, so please stay with me on this one, It all started in 2015 May, My GF and myself decided to purchase a vehicle at this establishment. We had a great time dealing with Brian, one of the sales reps that was recommended to us. He was laid back and let us experience the vehicle for ourselves and we didn't feel any pressure to buy. The finance department did their all to get my GF the financing and we were done in basically a day with pick up of the vehicle in a day or two. So, why the single star? THEIR SERVICE DEPARTMENT SUCKSSSSSSSSSSSSSSSSSSS!!!!!!
Now, when purchasing a vehicle, even though it was a used 2014 Ford Focus, we dished out 4 grand in cash initially, I EXPECT THE CAR TO BE DETAILED AND CLEANED WHEN I PICK IT UP. The car was filthy. The tires covered in grime and brake dust. The interior looked like someone took a slightly moist rag to wipe off the dust and that was it. All the other car buying experiences I had in Syracuse, when I bought a car, they CLEANED and POLISHED everything. Their service department got their first strike with us. We were in a rush to leave town, so I let it go.
We reside in Brooklyn, NY. When we drove the car back to Brooklyn from Syracuse, the car ran ok. During our 3 month experience, we noticed something odd with the transmission and the brakes of the car. When we made it back to Syracuse to visit family and to have the car serviced for it's first oil change, we told them of our problem. The grinding, scratching brakes were "diagnosed" as the car sitting too long in Syracuse winters and brakes dust. The transmission problem was because we weren't stepping on the gas pedal right and that the transmission "acts" this way. BOTH ENDED UP AS LIES. Strike 2.
Strike 3 was when we did our research and found out that our Ford Focus was cursed with the bad clutch assembly unit that was a manufacturer's defect that Ford is quietly covering up. When we brought it back to them in November with BARELY any miles driven on the car, they diagnosed it finally correctly after we almost held a tirade at their facility. They also, AGAIN CLAIMED our brakes were due to dust and "that is how brakes sound nowadays". They greased up some parts and sent us packing. They stated they could not get the warrantied part and told us to look for a dealership in Brooklyn to fix our problem. Which was another can of worms for another review.
Strike 4, after cvalling many dealerships that claimed they were back-ordered with this part, I sourced social media and complained until a regional customer service rep got a hold of me around the end of February. I gave them my complaints. Koerner finally got us on the phone and told us the part needed was mysteriously ordered and we were asked to come back to fix it. We did so at the end of March beginning of April. When serviced, our car limped back to Syracuse with brakes so bad that you could hear us coming away for miles. They fixed the clutch problem but started coming up with so much BS about the brakes. We wanted them to understand that we were not blaming them, we wanted to know what was wrong and for it to be fixed and FOR SOMEONE TO ADMIT THE PROBLEM WAS NOT BRAKE DUST. We got the brakes fixed at the end-run. But the screwed us by fixing only the front. They rebuilt our calipers instead of replacing. Now our rear brakes are grinding. AVOID THIS xxxx HOLE. If you are from Syracuse, I know Fucillo is shady and Burdick is like the Germans of WWII up there, but go there instead. They will screw you over a little less.
With so many strikes towards their service department, I WILL NEVER RETURN FOR BUSINESS THERE. AVOID IF POSSIBLE.
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