Koons Annapolis Toyota

I attempted to negotiate a deal for a used car, which I am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase th am certain was marked with 4k. The used sales manager kindly offered me a counter-offer of $200. I respectfully informed him that I could purchase the same brand new 2026 model for an extra 3k, and he respectfully declined to engage in business with me. This is a great method of dissuading a customer from unnecessary nonsense and effortless negotiations by Koons. More

I have the purchased several vehicles through the Koons franchise. My last straighten, I was owed the remaining balance of my extended warranty that was purchased at the dealer, which I should have bought franchise. My last straighten, I was owed the remaining balance of my extended warranty that was purchased at the dealer, which I should have bought elsewhere. I never received that refund. Now, for this experience, I found a nice truck that was on the lot. I considered trading in my most recent vehicle that was purchased from Koons, nine months ago. Their “appraisal value” they gave me was 50% of what I paid. Through the years, there has been a clear decline of leadership, salesmanship, and then increase in sleazy dealer tactics. Do yourself a favor. Find another dealer have your financing from a local bank or credit union before you go there they will run your credit report 10+ times to drive your score down and then offer a ridiculous rate.. saying your credit score is low. Stay firm on what you want to pay put the door (all included taxes).. don’t let them pack on “add-ons“ I do nothing but put ridiculous fees in their pocket. If you do have a trade, negotiate that totally separately have your own financing approved before you even stepped into this place, if you even think about going to this place again, I’d go elsewhere More

Easy to get along with professional staff bought a second vehicle within five months Emma was our sales person extremely knowledgeable and Ron was the sales manager could not have been better experience vehicle within five months Emma was our sales person extremely knowledgeable and Ron was the sales manager could not have been better experience More

Excellent ! !! I would strongly recommend to my friends and associates. Very pleasant enjoyable, relaxed experience with true Professionals!! !! I would strongly recommend to my friends and associates. Very pleasant enjoyable, relaxed experience with true Professionals!! More

The cars are Overprices and I got one that had been in serious wreck with a different door than the rest of the car. Sales team told me too bad when I returned 3 weeks later to show them. Gaslighting is serious wreck with a different door than the rest of the car. Sales team told me too bad when I returned 3 weeks later to show them. Gaslighting is their best quality. If I were a male probably different experience. I will continue to warn female shoppers to avoid this place. I got a faulty vehicle that cost over 30 grand used. I was taken advantage of and I am going to the state about this dealership with all the money I have had to put out in less than 12 months. More

Friendly on time. Kept me up to date on the progress of my car being serviced Kept me up to date on the progress of my car being serviced More

On time; courteous; good communication; Prema kept it all working smoothly; a good experience throughout working smoothly; a good experience throughout More

Great communication, great service, super easy to schedule an appointment and to get my cars maintenance taken care of. schedule an appointment and to get my cars maintenance taken care of. More

Very experienced personnel, timely, professional, thorough and expert. I appreciate that my car is in excellent hands. thorough and expert. I appreciate that my car is in excellent hands. More

Scott Mudd makes the process easy and everyone always does a great job. I have been going here for years now. does a great job. I have been going here for years now. More