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Koons Baltimore Ford
Baltimore, MD
751 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 751 reviews
September 09, 2025
We contacted Koons Ford as soon as we noticed issues with our newly purchased truck, well within the warranty period. We were scheduled for service, but upon arrival, we were informed we were not on the sche our newly purchased truck, well within the warranty period. We were scheduled for service, but upon arrival, we were informed we were not on the schedule and were then rescheduled for the following week. Once the truck was finally taken in, it sat for several days before being looked at. We’ve now been told that the warranty period has expired and that we are responsible for the repair costs out of pocket. More
by Ro
Employees Worked With
Carey, Olivis
August 28, 2025
When getting my car serviced, I look forward to working with Jay Stewart. He is thoughtful and professional. He gives me a heads on repairs, service and estimate costs which allows me to prepare in advan with Jay Stewart. He is thoughtful and professional. He gives me a heads on repairs, service and estimate costs which allows me to prepare in advance. I do not have anxiety when getting work done! That means a lot to me! JAY is the BEST! More
by mccoygirl1
Employees Worked With
Jay Stewart
August 22, 2025
I brought my vehicle in for a recall on a latch and had to bring it back because the mechanic did not fix it correctly, it caused my rear interior light to stay on 24.7 and the door would not lock and just to bring it back because the mechanic did not fix it correctly, it caused my rear interior light to stay on 24.7 and the door would not lock and just to bring it in for the same mechanic to fix his mistakes I had to make another appointment that was almost 2 weeks away.. he also broke the covers that covers the handles,it was returned to me with 1 cover on but very loose and the other cover for the handle was on the floor thats just the 1st visit, the 2nd visit the problem with the latch and light was fixed. But my vehicle this time was returned with the same cover I found on the floor still on the dashboard where I put it and the mechanic takes of the other loose cover and put it on the door he just worked on twice and left the other side empty.. both side rear internal door covers should had been replaced because he broke them on both that hold them in place, I take care of my vehicle and know they were never loose.. and the mechanic left one of his tools inside on the floor right when you open the door, all this was told to the service adviser and I was told he would have a supervisor call me which nevered happened.. More
by Cdorsey310
Employees Worked With
Stephon Coward... Anthony Folks
August 20, 2025
That was the best experience I ever had the privilege of being involved in. I Dealt with three people Frank Janezic, Shar Chanda, and Cheniqua Lee. All three of these individuals were very professional and being involved in. I Dealt with three people Frank Janezic, Shar Chanda, and Cheniqua Lee. All three of these individuals were very professional and way above average. I was so pleased with the whole process. I have bought three vehicles from you and this bar none was the best experience of my life. I bonded with all three individuals. Frank was top notch in his position. I'm really excited. The other two treated me like royalty also. I will never buy a truck from any other dealer. These three are top tier. Thank you Rick Dean More
by Richard N Dean Jr
Employees Worked With
Frank Janezic Chenique Lee Shar Chanda
August 20, 2025
Jay Stewart was an excellent representative of Koons he kept me informed of all activities and worked with the warranty company to ensure I received all benefits. His exceptional service is always greatly kept me informed of all activities and worked with the warranty company to ensure I received all benefits. His exceptional service is always greatly appreciated thanks Mr. Stewart and Koons More
by Lcc808
Employees Worked With
Jay Stewart
August 19, 2025
Deceive customers，over limit too much engine oil, but they said it’s fine. The brake pad was bent, the wrong type battery, and other issues, they didn’t do anything to resolve those issues, just asked me they said it’s fine. The brake pad was bent, the wrong type battery, and other issues, they didn’t do anything to resolve those issues, just asked me came the second day, dropped the car off there two days, but did nothing. More
by jidong1931
Employees Worked With
Kenny Dillon
August 18, 2025
Just overall satisfied with the service that is being giving. On some service I had to be honest I think is a little too pricey. Other than that great and timely swrvice giving. On some service I had to be honest I think is a little too pricey. Other than that great and timely swrvice More
by Jblackwell07
Employees Worked With
Jay Stewart. Adam
August 17, 2025
We needed tires for our 2016 FLEX. Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that somet Our first advisor was Kikah. Firestones were mounted: mounted, balanced, and aligned. After driving approximately 300 miles, we could tell that something was wrong: the tires were still out of balance and the car 'wandered' so the alignment was not right. We took it back for a 2nd time . Kekah was still our advisor. Everything was supposedly redone. Nothing had changed. We took it back a 3rd time with Jay Stewart as our advisor. Supposedly some things were done. NOTHING HAD CHANGED THIS TIME EITHER!! I did not bother coming back a fourth time because why? I talked with the Service Manager, Chris (between the 2nd and 3rd times), and he told me that the FLEX would definitely be fixed (his words not mine). If this is service after the sale (we bought it from Pete Dixon of Koons Ford of Baltimore, Security Blvd., I don't want anything to do with this dealership. Carol More
by ablair21811
Employees Worked With
Kekah, Jay (Service advisors). Chris (Service Dept Manager)
