Koons Easton Toyota Scion

Koons Easton Toyota Scion
6730 Ocean Gateway
Easton, Maryland 21601

Sales: (410) 822-8000
Service: (866) 528-4103
Parts: (410) 822-8000

Manufacturers: Toyota, Scion


Most Reviewed Employees
Krystal Koons Krystal Koons
Sales Manager
Michael Diaz Michael Diaz
Sales Representative
Sara Kritzer Sara Kritzer
Sales Representative
Jim Wood Jim Wood
Service Advisor
Stephanie Hunsicker Stephanie Hunsicker
Sales Representative
Kerry Bigerman Kerry Bigerman
Cashier
Kelly Ulrich Kelly Ulrich
Cashier
Julie Taylor Julie Taylor
Cashier
Joe Procaccini Joe Procaccini
Sales Representative
Jill Harrison Jill Harrison
Service Advisor
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:30 PM

Tuesday: 7:30 AM - 7:30 PM

Wednesday: 7:30 AM - 7:30 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 7:30 PM

Saturday: 7:30 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
26 Reviews
Koons Easton Toyota Scion

Overall Score: 5 Star Rating4.8



About Koons Easton Toyota Scion
Certified: Koons Easton Toyota Scion
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Koons Easton Toyota Scion has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Koons Easton Toyota Scion
Krystal Koons is the official spokesperson of Jim Koons Automotive Companies.


Travis Talbott
4/13/2012 11:21:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Stephanie Hunsicker

My Review of Koons Easton Toyota Scion:
I was pleasantly surprised to meet Stephanie Hunsicker who worked with my wife and myself to inspect the vehicles of our choice. I drove both the Prius and Prius C and we chose the Prius C. I am very pleased with the Prius C and working with Stephanie Hunsicker for making it a pleasant experience. I am also grateful for her followup after the sale. She is the only sales person in years who has done this. I hope to have her for my sales person for years to come. I would strongly suggest that all parts of the deal be given back to the sales person with who I the customer have developed a repore. Thanks Stephanie.

Travis and Kathy Talbott

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archaic45
3/12/2012 8:28:07 PM

Overall Score: 2 Star Rating   2.2  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Krystal, Sara, Ann, Marilyn

My Review of Koons Easton Toyota Scion:
My experience with Koons started good, ended terribly. I write down everything so Ill go into detail to let you the buyer know what to expect. I first talked with Sara and Ann on Monday/Tuesday, March 5/6. On Tuesday afternoon we had agreed to a price on the used vehicle which had been on the lot for 20 days and counting (thanks, cargurus.com). Because I am out of state and would not have been able to fly in to Maryland until Thursday March 15 to pickup the vehicle, but I was very willing to put a deposit of $500 on the car and send them a copy of my flight information to let them know I was serious about buying the car. Later Tuesday afternoon Krystal Koons called back to let me know that Koons would hold the vehicle for me with a $500 deposit depending upon If we could agree to the financing. I was then told that Marilyn would call me Wednesday morning to talk with me about financing. This is where everything went to hell. Waited Wednesday for a phone call, never got one. Finally, late Thursday morning Sara and Krystal both called me. They both asked If I had talked to Marilyn about financing, which had not happened. Krystal then assured me that I would hear from Marilyn later Wednesday. Not a single word was heard from anyone at Koons the rest of the day. Did not hear anything at all from Koons Friday. Finally, late Saturday morning I get a call from Marilyn but cannot answer it because I was in a wedding. The real kicker was that in her voice mail Marilyn said that she would email me the financing details. Never got them. Marilyn also said that I needed to call her back ASAP because someone else was interested in the car.....after waiting to hear from her for three days, suddenly it was my turn to be in a rush. It was mid Saturday before I was able to call Marilyn back. She was with a customer so I left a message with the front counter for her to call me back. Never heard back from her Saturday. Sunday Koons is closed. Monday morning first thing, I called the dealership and finally talked to Marilyn. Marilyn said she still hadn't looked over some things in my file and would call me back around lunch. Should have known. Didn't hear from anyone until after 5pm, when Sara called to inform me that the vehicle was sold earlier Monday (March 12) morning. I asked Sara why because Krystal Koons had told me the car would be held for me dependent on financing (which THEY never took care of and wasted the better part of a week of my time). Sara then told me that Koons does not hold used vehicles. I was also informed by Sara that Koons used vehicles were first come, first serve......



Cliffnotes: Out of towners do not buy from Koons Easton Toyota unless you want to waste your time and raise your blood pressure.

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JohnnyOne
2/16/2012 12:04:45 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Krystal Koons

My Review of Koons Easton Toyota Scion:
Visited their website and got the no hassle, no gimmick WOW price. Best price I could find. Worth the drive from NY. Bought a new Tundra. Make sure you get a WOW price before you go in. Handled most of the transaction via telephone. Next stop for me...Florida bound in my new truck!

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erinmarie
9/15/2011 9:49:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Krystal Koons

My Review of Koons Easton Toyota Scion:
Great staff!!! Listened to what I wanted and helped me finance the vehicle within the budget I desired. In and out very quickly!!! Much better to work with than any other dealership in the area.

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V. Thawley
9/11/2011 6:19:59 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Krystal Koons

My Review of Koons Easton Toyota Scion:
This experience was one of the best we have every had in buying a vehicle, I searched on line and found what I was looking for. They had the WOW option on the web site which also stated someone would call you, as they did (Mike) and he was very pleasent to work with (not pushie). I told him we would be down on Monday to look at the vehicle. When we left home I called Mike to let him know we were on our way, when we got there they had the vehicle sitting right up to the door ready for us to test drive. Everyone at the dealership was very friendly and treated us great. I would recommend this dealership to anyone wanting to buy a vehicle.

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srock258
8/15/2011 8:58:45 AM

Overall Score: 4 Star Rating   4.5  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Diaz, Jared

My Review of Koons Easton Toyota Scion:
No pressure but the sales people were attentive and helpful. Drove 3 cars, 2 new. Bought a used Lexus and got a really fair deal. No complaints.

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csewell
7/16/2011 3:35:37 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Krystal Koons, Jim Wood

My Review of Koons Easton Toyota Scion:
I purchased a Sienna, and the salesman, Jim Wood, was very helpful in teaching us about all the "bells and whistles" on the vehicle. He gave me plenty of time to make a decision--and I researched extensively before I purchased. Donna Tolley was knowledgeable and helpful in setting up the financing. This is the 7th Toyota in our family, so we have dealt with Koons, and Nevisier before Koons came to Easton, and we know the service department well. Knowing we will continue to receive friendly, reliable service also led to the decision to buy, along with a very reasonable trade-in deal. The warranty was also quite attractive. Altogehter, I cannot say enough about how much I appreciate Mr. Wood, Mrs. Tolley, and Koons Easton Toyota.

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jetspeed
7/3/2011 4:41:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Diaz, Krystal Koons

My Review of Koons Easton Toyota Scion:
It was well worth the trip from Ohio for my '09 Tacoma! All of the staff I interacted with were great, very friendly and helpful. I was picked up at the airport in Baltimore by Michael Diaz, and the truck was cleaned up and ready to go when we arrived at the dealership. After a test drive and a little time with paperwork, I was on the road back to Ohio. Overall, it was a very smooth process.

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sicanyanwu
6/28/2011 3:46:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Diaz, Krystal Koons

My Review of Koons Easton Toyota Scion:
I traveled all the way from Connecticut to purchase a fully loaded Toyota Camry Hybrid from Koons Easton Toyota. I must say I was very impressed with their sales team. Michael was a pleasure to work with. He ensured that the Vehicle was ready for me to test drive and he also facilitated the financing and registration process before my arrival. He had an in depth knowledge of the car and Toyota’s in general. He made me feel certain that I was making the right choice. I would strongly recommend this dealership to anyone looking to purchase a new or pre-owned vehicle.

Sincerely,
Samuel Anyanwu.

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CannedSkittles
6/27/2011 1:57:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Krystal Koons

My Review of Koons Easton Toyota Scion:
The employees at this dealership are by far the best I've ever encountered! I was on my way to Ocean City when my car died in Easton, and was not worth the money to fix. I walked three miles to their dealership from the nearby Mr. Tire shop. They were very kind, and first gave me a bottle of cold water before we got down to business. They were very friendly and helped me out a lot, and definitely went the extra mile to make sure I was satisfied. I would definitely recommend this dealership to anyone within a 50-mile radius!

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