Called on a Thursday (July 2013 ) to trying to locate a specific Kia Sportage. I spoke with Johnathan Douglas, gave him the specifics of the vehicle I was looking for. He said he would get right back to me. 2013 lx fwd twilight blue with the convenience package option only.i explained the deal I had with Hertrich Kia,here in Easton ,md, but I really wanted the blue. Johnathan called me back,advised me he had that exact vehicle, and could match the price or do better. We arranged to be at the dealership Sat am between 10-12. We took the 80 mile drive to Owings Mills, and Johnathan called while e route to confirm we were coming. I asked if the vehicle was there,he said it was in a lot approx. 30 miles from them and it will be "no problem" . I did express my concern and asked if he could have it on the lot when we arrive. We said policy was to negotiate then pick up the car. I told him we were uncomfortable going so far with out the vehicle being on the property. Johnathan said," I never do this but I give you my word,we have your car and it it's all good,no problems." I called back to make sure it was an automatic transmission, he said," yes, I have your exact car,don't worry,my manager wants to talk with you but he's on the phone to just confirm there is no problem and to give you his word and not to worry"
After arriving we haggled for the Sportage I came for. He kept trying to sell me a silver AWD sportage which I did not want. I told him I was not interested in the silver ,I specifically requested about the blue. Again he came back with a price on the Silver,which had more options and was out of my price range. Again, he tried after speaking to someone each time. Finally the sales manager came over and tried to sell us the silver Kia again. I said to him, I'm here for the Blue Sportage only. He then said," I can't get it, we don't have it, I just got off the phone with the dealer who has it and they won't release it "
They knew I was coming the day before,but chose to call the dealer after I refused the Silver . We did go to the Kia dealer in Laurel,who had the blue Sportage, and was told by the Manager, that he never received any phone call from them, as he would know because he takes all requests.
They were very deceitful , and dishonest .
I Recommend This Dealer:
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