Koons Kia of Woodbridge

Koons Kia of Woodbridge
14208 Jefferson Davis Highway
Woodbridge, Virginia 22191

Sales: (703) 494-3333
Service: (866) 525-8975

Manufacturer: Kia


Most Reviewed Employees
Peter Kim Peter Kim
Finance Manager
Dayz Brooks Dayz Brooks
Sales Consultant
Lucious Pitts Lucious Pitts
New Car Sales Manager
Jennifer Bryce Jennifer Bryce
Sales Representative
Jessy Villena Jessy Villena
Sales Representative
Yacob Fishaye Yacob Fishaye
Sales Representative
Vincent Carter Vincent Carter
Sales Consultant
Tamara Suvorova Tamara Suvorova
Sales Representative
Christian Letelier Christian Letelier
Sales Representative
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
44 Reviews
Koons Kia of Woodbridge

Overall Score: 5 Star Rating4.8



About Koons Kia of Woodbridge
Certified: Koons Kia of Woodbridge
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Koons Kia of Woodbridge has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Koons Kia of Woodbridge
Krystal Koons is the official spokesperson of Jim Koons Automotive Companies.


lwakjira
5/6/2012 11:06:10 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Bryce

My Review of Koons Kia of Woodbridge:
Jennifer is a very pleasant sales person. She even follows up on your buy to ensure you are satisfied. I will definitely go to her for my next car.

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JDBrunk
11/3/2011 3:33:26 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Cassey and Dazy

My Review of Koons Kia of Woodbridge:
My initial interactions were with Cassey who answered my questions or got them promptly. I really appreciated the honest, candid conversations and ability and willingness to carry preliminary negotiations over the phone. I also appreciated what I'd describe as the absense of the typical, expected sales cliche's and pressure tactics. After doing a fair amount of online shopping, Koons/Cassey presented the best price/value for the vehical I was looking for. The online information and my interactions made me confident enough that I drove 2 hr.s to make the purchase.

My initial interaction with Dazy began in the time between expressing my interest and being able to make the trip to thier location. Dazy gave me a courtesy call letting me know that even though they had someone interested in buying, they were willing to hold the vehicle aware of my interest and intent on buying it. When I arrived to see and test the vehical first hand, it was being freshly cleaned and detailed. Dazy and Alan were great and very patient with my decision making process and gave me the time and space I needed w/out hassle, pressure or harassment.

Also worth noting, Dazy and the rest of the team persisted in following through with a somewhat minor, but important to me, detail - the results of which was better than I had expected. I am thoroughly enjoying my new-to-me vehicle and it's everything I hoped and needed it to be.

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apicellim
10/30/2011 8:37:18 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Eaglean

My Review of Koons Kia of Woodbridge:
I was suddenly thrown into a situation of having to purchase a vehicle as a result of a serious car accident with my other vehicle. It was a very upsetting time for me and Mike showed extraordinary interest in helping me. I had interviewed five online sales managers and Mike stood out as the best. One other wouldn't even speak with me because I had not received a pay off check for my other vehicle and another online manager showed some interest but never even called back. I felt like Mike had my best interest in mind and was not going to take advantage of my circumstances. As a result, I have a great vehicle, a safe vehicle which I got for a very fair price. I plan on buying from Koons Kia and Mike, specifically, in the future. Thanks to all of the Kia dealership staff who helped make me feel like I was being taken care of by friends. Great job!!

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trachselbj
10/1/2011 10:18:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jennifer Bryce

My Review of Koons Kia of Woodbridge:
In the four decades that I've been purchasing new vehicles, never, has this oftentimes uncomfortable process been so easy and, yes, enjoyable. Last week, Jennifer and the folks at Koons KIA extended my family every imaginable courtesy. To save time, many of the details were addressed by e-mail or discussed over the phone. On the day before our purchase, Jennifer toured the vehicle with my wife, taking time to cover the smallest of details. The following day we agreed on a price, finalized matters, and completed the transaction without a glitch. We just love our new Sedona minivan! Today, Jennifer is thought of more as a friend than a salesperson. She never pressured, knows her vehicles inside and out and, of course, delivered a tremendous value at a great price. When it comes time for our next purchase, the first stop will definitely be Jennifer at Koons KIA.

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hjdonnelly
9/23/2011 3:14:35 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Casey Phillips, Alan Miller, Jennifer Bryce

My Review of Koons Kia of Woodbridge:
A big huge 'THANK YOU' to Casey, Alan and Jennifer! I worked with them for several weeks while I narrowed down my car buying decision. Not only were they patient -- but didn't constantly blow up my phone and email with high pressure sales tactics---which was what finally won my business -- as well as the Kia Optima product. I felt I got a very fair deal -- both on the new Kia as well as my trade vehicle. The night I took delivery of the vehicle, Jennifer stayed until well after 9:30 PM going over everything with me until I felt comfortable with all the bells and whistles. Alan came out and thanked me for my business and shook my hand....and both of them said that if I ever have any questions or need anything to just call. I really do believe that they won't forget me after the sale.

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jrhart123@yahoo.com
9/15/2011 11:04:57 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Elwell

My Review of Koons Kia of Woodbridge:
I have purchased many, many cars over the years and have basically come to abhore the process...the high pressure, the knowledge that you are getting shafted but you just dont know how badly, the "secrecy" of the price. I was prepared for more of the same upon visiting Koons Kia of Woodbridge, but was shocked to find none of the negatives. Instead, they were willing to move at my pace, were very clear on the particulars of the deal (my trade vs, the cost of their car), and just never pushed.

In large part, this is due to my sales person, James Elwell. Do not let his relatively new position as salesperson fool you. He understands the business, but he also understands his customers and goes more than the distance to meet their needs.

We came to agreement on the my deal, but the dealership did not have the car in stock that i wanted. I didnt want to just "settle" on what they had given that i wanted something else, particularly a different color of interior. James and his manager searched for days to find what i wanted, calling dealers that were in about a 500 mile radius. It was a tough assignement, but true to fashion, they did it. I got EXACTLY the car I wanted for a price that was more than fair.

Bottom line -- my experience could not have been better ALL THE WAY AROUND. But make no mistake about it..it as James Elwell that made this happen. THank you, James, for being the professional you are!

Jim Hart
Woodbridge, VA

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rax359
9/13/2011 10:31:29 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: James Elwell, Kim Burke, John Fee

My Review of Koons Kia of Woodbridge:
We went there to buy a new car paying cash for the car. They hid another $1000 in the contract and tried to make us pay it as a down payment. Everyone know you don't have a down payment in a all cash transaction. It was mixed in with the discounts so it was hard to see and it was not label in any way. I thought I was dealing with an honest car dealership but I guess that would be an oxymoron. Don't buy a car from this dealer unless you take a lawyer with you. I will take them to court to make sure they never do this to anyone else. I will never again buy anything from Koons. I just wanted to get my wife a new car for our anniversary and they turned it into a nightmare. We spent the last month being badgered and bullied buy them to scare us into paying. The last threat was by a collections lawyer that said if we did not pay he would wreck our credit. Don't let this become your nightmare. Shop someplace else.

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Antoya225
9/13/2011 1:46:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hadley, Alan and Kim

My Review of Koons Kia of Woodbridge:
Wow, what more can you say about a dealership who owns their customers. Hadley and Alan went more than the just "extra mile" for us-they made sure we left with the car that we wanted-WITH the price that we wanted and needed. They did not just give us a number and say "take it or leave it", they made it their duty to satisfy us.

We went in on a Wednesday night, mind you we drove 2 hrs for this car, and left disappointed because the numbers just wasn't right for us. But between that Thursday and Friday afternoon, they worked some magic to get us in that car, that Friday evening.

Everyone at the dealership was friendly and happy to see us back that Friday (2 days later). Employees that weren't even working on our deal, recognized us and welcomed us back with a smile and friendly banter.

And Hadley was an awesome Sales Rep. He was funny, friendly and kept our 5 year old laughing with his "WOW" imitation! He made us extremely comfortable by being himself and allowed us to see his true passion for helping people.

This dealership will continue to have our business as well as our family and friends!!

Thanks Guys!!!

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bnphill
9/3/2011 7:56:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dayz Brooks, Yacob Fishaye, Peter Kim

My Review of Koons Kia of Woodbridge:
From the moment I walked in and was greeted by Tim, through the financing with Peter and Alan, demonstration by Yacob, and on to the very last handshake with the Sales Manager Alan, I knew that the people there had my best interest in mind and wanted to make sure I had a good experience. The staff was knowledgeable, pleasant, thorough, and flexible throughout the transaction. Having come to the dealership after a previous visit with on-line homework complete, I knew which vehicle I wanted and knew the price to negotiate. When KIA did not have the vehicle decided on prior to the final deal, they went out of their way to find that vehicle and bring it to the dealership before the agreement to signing just so my daughter could look at it the next day. Their staff had all the paperwork ready for me and at exactly the price we negotiated! Having bought many vehicles over the years, I can say that this staff is by far the most knowledgeable about their products including the car care packages and maintenance packages that were also presented. I wanted to thank "Koons KIA" for making this happen so quickly without the long drawn-out process and ensuring that all the financing went smoothly too! An amazing group of people. I have already told all of my co-workers about this dealership! Thanks again.

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Ruby N. Baptist
9/2/2011 5:56:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jessy Villena

My Review of Koons Kia of Woodbridge:
Jessica was very friendly and she knows her job. Emmanuel Simms is a great saleman. Cassie and Alan and Kim they made me feel very welcome. Everyone of them I would give a 10. I have never been to a dealership before and felt like I have known every one of them personal. I felt like one of them. I would tell everyone I know to get a car from Koons Kia. I would like to thank Emmanuel for going out of his way to get my Forte and I would like to think Jessica for calling me about the vehicle, and I would like to say Cassie is a nice person and Alan and Kim, you all are the best.
Thank You all at Koons Kia very much.
Ruby N. Baptist

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