Koons Silver Spring Ford

Expert and kind service!!! We bought a 2010 Infiniti G37 on Tuesday. Great price. Nice car. Super clean inside and out. Our sales representative DE was kind, thoughtful, and exp We bought a 2010 Infiniti G37 on Tuesday. Great price. Nice car. Super clean inside and out. Our sales representative DE was kind, thoughtful, and expert at showing us the car, leading us thru the test drive, answering our questions, and processing the paperwork. Then the financial office representative SB led us quickly and painlessly thru the title, license, and payment process. We greatly appreciate the kind and expert service we received and would not hesitate to buy another car from Koons of Silver Spring if the opportunity and/or need arose. Thanks. More

Terrible overprice service. Cocky, arrogant personnel Took my 2014 Ford Escape (30,900 miles) in for a sucking air noise coming from under hood. Sound diminishes when brake is applied. Service Advisor E Took my 2014 Ford Escape (30,900 miles) in for a sucking air noise coming from under hood. Sound diminishes when brake is applied. Service Advisor Ernesto Uribe stated it was vacuum leak. All day difficult and expensive repair, because of the location, behind engine supposedly. 24 hours later no word from Uribe regarding repair. Unable to reach him by phone. Told he is busy when I finally connect with an Advisor. Attempt to reach Service Director Todd Ruprecht unsuccessful. Message left but he does not return my call. 48 hours later I speak with Service Manager Marc Waybright. Now repair includes leaking brake booster seal. Additional several hundred dollars. Final repair - Brake Booster replacement only! No mention of vacuum leak but charged nonetheless for repairs not performed. I would not recommend Koons Silver Spring and will never return. Dismissive, arrogant, cocky personnel. Ignored by Service Director. Learn by example. Service Advisor Uribe learned from his boss. Hold the vehicle hostage, charge for repairs not performed, ignore customer. Never again! More

Rude Service Manager On 2 separate occasions I got stuck working with the same Service Manager who was incredibly rude, combative, and disinterested in providing any level On 2 separate occasions I got stuck working with the same Service Manager who was incredibly rude, combative, and disinterested in providing any level of customer service. He was terse and surly right from the start even though I had given him no reason to be that way. The only redeeming factor was the shop foreman who was very helpful in explaining what was happening. More

2015 Ford Explorer I previously write a bad review about this dealership and now I will like to clear it up. After talking to my service writer JD S. About my concerns w I previously write a bad review about this dealership and now I will like to clear it up. After talking to my service writer JD S. About my concerns with my truck on a number of calls. He understood my issues and went the extra mile to insure me that Koons have my back. I regain my trust in him as always the best service writer I ever meet. I can now put a smile on my face knowing I can count on Koons Silver Spring Ford. Thanks JD S. For making it write with us. More

Do not come here I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointmen I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointment the first day. When i got it back the glove box was broken, and two box cutter blades were left in two different parts of the cab. I had a 5yo and dogs in it the next day. Take it back for a second chance to fix the brakes and glove box that they broke. I call, get a quote, make an appointment. They say it'll be done in under 2 hours. I drop it off, and 2 hours later they call to tell me it'll cost more than double what I was quoted, and it would take another 2 hours. I'm not interested in being taken advantage of. Also, they didn't fix the glove box. The original price quoted was already high, but the second was astronomical. DO NOT COME HERE. More

Used Truck Purchase I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents. More

Sales Tumbs Up Service Thumbs Down Brian Orlove is fantastic! He will help you get the best deal and calls after the sale to make sure you are happy. He and his team aim to please and t Brian Orlove is fantastic! He will help you get the best deal and calls after the sale to make sure you are happy. He and his team aim to please and they do. Billy Mensh, my salesman is terrific. He answers every question and sometimes more than once. Class guy! The flip side is the service department. Lot's of attitude. They are very busy. And that's great. But are they too busy to be courteous, accommodating or fix it right the first time. My experience has unfortunately been negative. I did complain to Carol who is the customer coordinator. She is great as she is part of Orlove's team. But I made an appointment with a different Ford Dealership to bring my car in for service. More

Wonderful! I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and I had a great experience getting my car serviced at this dealership. The General Manager was fantastic at making sure the experience made me happy and that the issues with the car were taken care of. The service was very friendly and they knew what they were doing. Thank you for a great experience. If you need to get a new car or get your Ford/Lincoln serviced this is the dealership I would go to. They are remarkable. More

my CPO purchade I purchased a 2015 Fusion Hybrid that I saw on line. I called up the salesman and he had the car cleaned gassed and ready for me to take delivery. It I purchased a 2015 Fusion Hybrid that I saw on line. I called up the salesman and he had the car cleaned gassed and ready for me to take delivery. It was everything that I wanted and the salesman Van Lewis was the best I have ever had the pleasure of doing business with. My financing was handled very professionally by Simon. Thank you Koons. I will be back More

Purchase used van Inquired on a used van, Andrew and David are very enthusiastic and stay available. Unfortunately I did not purchase the vehicle I was interested in du Inquired on a used van, Andrew and David are very enthusiastic and stay available. Unfortunately I did not purchase the vehicle I was interested in due to the amount of miles on it. However it was a clean looking unit and priced good. After dealing with other dealerships looking for the vehicle I wanted I realized that Andrew and David take there job and the customer seriously . I appreciated them. More