Read Reviews Koons White Marsh Chevrolet

Koons White Marsh Chevrolet

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, Maryland 21162

Sales: (410) 931-8600
Service: (410) 931-8600
Parts: (410) 931-7890

Koons White Marsh Chevrolet
Manufacturer: Chevrolet

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  • Customer Service:

    4.9

  • Quality of Work:

    4.9

  • Friendliness:

    4.9

  • Overall Experience:

    4.8

  • Pricing:

    4.7

24-Month Rating

based on 58 reviews

4.8

4.8 out of 5

88 lifetime reviews

Koons White Marsh Chevrolet

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Certified: Koons White Marsh Chevrolet

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Koons White Marsh Chevrolet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Koons White Marsh Chevrolet
Koons White Marsh Chevrolet specializes in the sales and service of Chevrolet vehicles along with full-line certified pre-owned. Koons is proud to serve customers in White Marsh MD, Middle River MD, Bel Air MD, Essex MD, and all around the Baltimore MD.

Jim Koons Automotive is a family-owned and operated automotive group since 1964. With 31 franchises in 22 locations in the Washington, DC area, including Maryland, Virginia and Delaware, Koons is on the Top 15 list of largest automotive groups in the U.S., and one of the largest online dealers in the nation. Koons was named one of Washington Business Journal’s “Best Places to Work” in 2009, 2010, 2011 and 2012. Krystal Koons is the official spokesperson for Jim Koons Automotive Companies.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Stewart51
6/7/2013 6:12:44 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lamont AndersonLamont Anderson
Todd ComstockTodd Comstock

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

Koons is the best dealership ever! Lamont, our salesman worked with us but did not pressure us in any way and that's why we bought a car from him. Todd also worked with us and got us excellent financing so we could get the car we wanted. Also Bruce & Erik in the parts department was great to deal with.

The people at Koons go above and beyond to please their customers.

Stewart & Janet Cave
White Marsh, Md.

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MiMiMinor
5/11/2013 2:46:18 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd ComstockTodd Comstock
Gary HarrisGary Harris

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

I highly recommend Garry Harris. I went in there with five cars picked out that I was interested in and I came out with my first choice. The whole team there is friendly. They really work with you and whatever situation to get you in a car. This is my second car purchased through Mr. Gary Harris. He is very friendly and keeps you updated with everything thats going on. Also, Mr. Todd Comstock was very great at helping get this deal done. I know it was a little hard but thanks for all of your efforts at Koons. If in the future I need another vehicle I will be back. My deal was done within a weeks time. Thats great to me cause I have purchased vehicles from other places and they have you sitting around and come back with nothing!!!! I love Koons Whitemarsh and would highly recommend this place to anyone purcahsing a vehicle. Great job everyone. Thanks, M. Minor

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Response From: Koons White Marsh Chevrolet
Added: 5/11/2013 2:56:28 PM

So glad to hear of your positive experience! It is great to know of the job that Gary and the staff here are doing. We appreciate you returning to us as a repeat customer as well! Thanks for sharing, stop in and say hi the next time you are in the neighborhood. Have a great weekend!

Sincerely, Tim Berg - General Sales Manager / 410-931-8600

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vllewella
4/10/2013 12:19:14 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff CoulsonJeff Coulson
Kelly ParisKelly Paris

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

My Husband and I just bought a brand new 2013 Chevy Cruze. It was surprisingly painless! The customer service at Koons was the best I've ever dealt with. We got the car we wanted at an excellent price! It was absolutely a very positive experience! They even entertained my 4 yr old and he had fun while we were there! I was impressed :)

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kyronlittle
3/27/2013 3:51:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tim BergTim Berg

  • Customer Service:

    4

  • Quality of Work:

    4

  • Friendliness:

    4

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.0

My Review Of Koons White Marsh Chevrolet:

Make sure and ask for Tim Berg tell him Kyron Regis sent you, and he will take care of you. There is no other sales manager like him.

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ashleycook20
2/20/2013 2:12:20 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Armando GrahamArmando Graham

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

Armando was great, her got me in the car i wanted within 2 days. I plan on going back to see him to trade my car for a bigger one. Thank you.

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Response From: Koons White Marsh Chevrolet
Added: 2/21/2013 11:49:26 AM

Thank you for the excellent review, Ashley! It is great to know that Armando was able to provide you with the pressure-free and knowledgeable service that we strive for. Please feel free to call or stop by whenever you are ready for your trade-in. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials.

Sincerely, Rick Coulson - General Manager - rickc282002@koons.com | Office Phone 410-931-8600

Twitter
Boss man
8/22/2012 10:02:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Lamont AndersonLamont Anderson

  • Customer Service:

    5

  • Quality of Work:

    4

  • Friendliness:

    5

  • Overall Experience:

    3

  • Pricing:

    1

  • Overall Score:

    3.6

My Review Of Koons White Marsh Chevrolet:

Price was bad. No wiggle room. Feel I got ripped. My sales person Lamont was great his boss not so great. Thanks Lamont you tried.

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Response From: Koons White Marsh Chevrolet
Added: 9/11/2012 3:24:59 PM

We are sorry to hear that you feel we did not work enough with you on the price of your vehicle. At Koons White Marsh Chevrolet, we purposely set the pricing of our vehicles at rock bottom prices; we do this so our customers don’t feel they need to negotiate to obtain a good deal, thus supplying the customer with a low to zero sales pressure experience. If you feel you didn’t receive your vehicle at a fair market price, please feel free to contact me directly, as I would be happy to speak with you on the matter. We appreciate the feedback, thank you.

Sincerely,

Rick Coulson - General Manager
rickc282002@koons.com | Office Phone 410-931-8600

Twitter
skrukiel
8/7/2012 8:47:48 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff CoulsonJeff Coulson

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

It’s an awesome feeling when you find the right car and the process of buying is straight forward. Thanks to Jeff and the guys my husband and I got the car we were looking for and they were helpful with the financing too. Things couldn’t have gone better we came in and drove away with our purchase the same day.

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Response From: Koons White Marsh Chevrolet
Added: 8/8/2012 2:33:20 PM

Thank you so much for writing this great review of our dealership. At Koons White Marsh Chevrolet we pride ourselves on our caring and honest customer service. Jeff and the rest of the team were happy to be of service. Please let us know if there is anything we can assist you with in the future. Enjoy your new car and make sure to like us on Facebook and to follow us on Twitter to receive Koons White Marsh news and specials!

Sincerely,
Rick Coulson - General Manager

Twitter
Tmcampagna
7/12/2012 2:34:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jeff CoulsonJeff Coulson

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

I have bought 4 cars from Jeff in the past 3 years and have been very happy with all my purchases. Jeff is very knowledgeable and honest. If he does not have what you want on the showroom floor, he will find it for you!

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Response From: Koons White Marsh Chevrolet
Added: 7/13/2012 2:14:42 PM

Thank you for your outstanding review! We are very pleased to hear that you have continuously purchased cars from our dealership. We pride ourselves on our customer service and I am happy that Jeff was able to help you. We hope you continue to visit Koons White Marsh Chevrolet in the future. Check out our Facebook and Twitter pages to receive exclusive offers.

Sincerely,
Rick Coulson - General Manager

Twitter
Rebeccaelliott
7/4/2012 2:18:16 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rob MillerRob Miller

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

I was very pleased with the overall experience with this sales representative on June 28th. I would highly recommend Rob Miller to my close associates and friends and anybody who is inquiring to buy a car through Koons. If I need another car in the near future I will be sure to use Rob Miller again. He stayed after-hours to complete the sales transaction. I believe that he deserves even greater grading than this rubric even offers due to all his hard work and dedication to providing customers with a satisfying car and up keeping the Koons company image.

Thanks Alot!
The Elliott's

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Response From: Koons White Marsh Chevrolet
Added: 7/5/2012 2:12:15 PM

Thank you so much for the positive review. We are glad we were able to supply you with a positive car buying experience, Rob and the rest of the team were happy to be of service. At Koons White Marsh Chevrolet we pride ourselves on our 5-Star customer service. Do not hesitate to contact us if there is anything we can help you with in the future and please make sure to like us on Facebook and to follow us on Twitter for Koons White Marsh news, deals, and events!

Rick Coulson - General Manager

Twitter
honeyred59
5/31/2012 12:09:16 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Nick TsalafaosNick Tsalafaos
Steve ValentineSteve Valentine

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Koons White Marsh Chevrolet:

I came here in 2005 and purchase a Suv, and I was ready to get out of it. I thought I was going to trade in for another used car. I'm so glad I came to Koons Chevy @ White Marsh on The Memorial weekend Steve V. and Nick T., made it happen for me. I drove away in a 2012 Chevy Malibu. I was so happy. Everyone that I came in contact with had great Customer Service and My experience from the time I walked in until the time that I left was great.Everyone worked as a team (sales, finance) to get me the deal I needed and I Drove away pleasantly surprised with a Big Smile on my face, still smiling.

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Response From: Koons White Marsh Chevrolet
Added: 5/31/2012 12:40:25 PM

Thank you so much for this great review. We strive to provide all of our customers with 5-star service, and we are so happy to hear that we were able to help you with just that. Congratulations on your new Malibu, and we look forward to working with you again! Don't forget to check us out on Facebook and Twitter for service specials and the latest industry news.

Sincerely,
Rick Coulson - General Manager

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