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Kunes GMC Cadillac of Belvidere
Belvidere, IL
24 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 24 reviews
April 07, 2024
My experience was so bad, 1st I was approved,& was getting an suv, only to be told after signing the paperwork and giving them my account information so that they can withdraw my down-payment, A week getting an suv, only to be told after signing the paperwork and giving them my account information so that they can withdraw my down-payment, A week layer, I still didn't get the suv, a week later, i was told that I need to put more money down & that bank I was going to go finance through backed out. Anthony Pirello, the sales and Kadie, the finance manager were the people involved. 🙄 Contacting BBB ( Better Business Bureau. RUN & DON'T LOOK BACK. More
by Sloananamarie
Employees Worked With
Anthony Pirello, Kadie, Joel, Alisha
Helpful February 23, 2024
Horrible customer service. I inquired about one vehicle and a lease at that. I specifically stated when I was there if I agree to run my credit it only be ran once to one bank I inquired about one vehicle and a lease at that. I specifically stated when I was there if I agree to run my credit it only be ran once to one bank "GM Financial". They ran my credit 17 TIMES! To lenders who don't even lease! Today was my third attempt to call and get this issue fixed and I get transferred and then told they will call me back. Never receive a call. Why would they send it to banks that don't even lease? Desperate enough to sell a car to take it upon their selves to finance a vehicle instead of lease and run my credit 17 times, something I never agreed to. 17 TIMES!?! More
by ryan
Employees Worked With
Alex
February 04, 2024
Service was completed in a timely manner but when it came time to get the bill and pay it took another 30 minutes. My wife asked the service writer if the truck was done and he said it was and that he had t time to get the bill and pay it took another 30 minutes. My wife asked the service writer if the truck was done and he said it was and that he had the service ticket and would bring it out for her. Instead he stood back and talked with other employees for 30 minutes until my wife had to go back and yell at him to do his job. Very unprofessional to sit there and talk when customers are waiting to leave. I dont think I will be going back again. More
by robotinner
Employees Worked With
Over weight guy
January 24, 2024
Bought a 2016 Silverado bout 5 months ago . Well the transmission is crap and I was told to bring it in . It has lifetime warranty blah blah so we live about 1 hour away so then I’m told nope n Well the transmission is crap and I was told to bring it in . It has lifetime warranty blah blah so we live about 1 hour away so then I’m told nope nothing is covered 6k plus in service repairs . I don’t have that kind of money just lying around . I’m so mad that one person says that that says another thing no communication with each other . I’m never buying Kunes again this is my 3rd vehicle I have got from a Kunes and they are all liars . I haven’t stopped crying paying so much a month for something that is going to sit for who knows how long!! I mean what’s the point offering a LIFETIME WARRANTY when it’s NO WARRANTY!!!!!! Update / KUNES is paying for half of the repairs and I’m so grateful . They said there was a miscommunication and honered the lifetime warranty . So I thanked them several times ! Thank u gmc kunes of Belvidere!! More
by maicharodriguez
Employees Worked With
Service department Gus / Scott
January 12, 2023
Salesmen's was the only professional, Everyone else sucked !! You rock Kyle ⭐ I got a brand new car with 16 miles on it And got 5500.00 For my Cruze Rip-offs sucked !! You rock Kyle ⭐ I got a brand new car with 16 miles on it And got 5500.00 For my Cruze Rip-offs More
by frankiebebad
Employees Worked With
Kyle
November 15, 2022
I came in with a $60 oil change coupon and walked out paying $90 - admin fee of $3 and CC surcharge of 3%. This is after they tried to charge me for 9 quarts of oil even though the vehicle only takes 8 q paying $90 - admin fee of $3 and CC surcharge of 3%. This is after they tried to charge me for 9 quarts of oil even though the vehicle only takes 8 quarts. Tried to sell me four things I didn't need including an air filter (showed me one with leaves) - my vehicle is parked in a garage and the system said it was at 50%. The service tech was a complete scammer! Hard to write a bad review since I purchased my vehicle from one of their Wisconsin dealerships. Will never come back and suggest that buyers beware! More
by buhly
Employees Worked With
Service Tech on 11/5/22
October 14, 2022
I am very pleased with the service, I was having issues with my Acadia denali and my regular GMC dealership couldn't get me in for a week. My son told me to call Kunes, they got my vehicle in right away fi with my Acadia denali and my regular GMC dealership couldn't get me in for a week. My son told me to call Kunes, they got my vehicle in right away fixed and serviced my vehicle. I was going to wait , but Gus said it was going to take awhile and offered me a loaner so I could run errands. I can't say enough positive things about my experience, pretty sure I have found a new dealership. Thank you, Debbie More
by Debbie Johnson
Employees Worked With
Gus
October 13, 2022
Kyle was very courteous and was a very big help getting my financing for my new truck. Great experience. Would definitely come deal with him again my financing for my new truck. Great experience. Would definitely come deal with him again More
by John Blair
Employees Worked With
Kyle
