LaFontaine Chrysler Dodge Jeep Ram of Walled Lake

Excellent customer service! Used this dealership Service Department for 4 of our cars and have done for a long time. Always able to fit us in at short notice. Used this dealership Service Department for 4 of our cars and have done for a long time. Always able to fit us in at short notice. More

Service repair My driver's window on my 2016 Ram pickup is faulty. It was repaired twice at another dealership, but would still break again when frozen. I took it My driver's window on my 2016 Ram pickup is faulty. It was repaired twice at another dealership, but would still break again when frozen. I took it to Shuman the third time. They not only fixed it right, they let me have a loaner while they fixed it. Service was prompt and courteous, red-carpet! Thank you. More

Awesome Dealership. This is a very refreshing dealership that is different from the others. Their techniques and strategies are not high pressure and you do not feel like This is a very refreshing dealership that is different from the others. Their techniques and strategies are not high pressure and you do not feel like you are being taken advantage of. More

Great, efficient experience! I was very happy with my experience at Shuman. Garret responded to my online inquiry about a vehicle within a few minutes. He patiently and promptly a I was very happy with my experience at Shuman. Garret responded to my online inquiry about a vehicle within a few minutes. He patiently and promptly answered all my questions and I never felt pressured. I had previously been working with another dealer that was very unresponsive, uncompetitive, and didn't seem to value my business, and I was very disappointed and shocked by this given I was a serious buyer, so I took my business to Shuman. When I decided to move forward with the vehicle, Garret made the process run as smoothly as possible. He had all the paperwork ready so I was in an out quickly with my new car. I'd happily recommend this dealer to anyone in the market. Very happy with my new Pacifica so far! More

Great Service We got a bad deal on a used Dodge Dart from another used car dealer. We decided to bring it to Shuman for service. It turned out to be a very good d We got a bad deal on a used Dodge Dart from another used car dealer. We decided to bring it to Shuman for service. It turned out to be a very good decision. Mike W. and Chris O. went above and beyond to help us get the car running as good as new. They were thorough, honest, kept us informed, and had it ready very quickly. I trust them and will continue to bring the car for any service needed. More

Great Experience, Great Sales Person (Tara), Great Lease! Awesome Dealership for the top down.... The sales person Tara was great. She worked with me to get the auto that I wanted to drive, worked and worke Awesome Dealership for the top down.... The sales person Tara was great. She worked with me to get the auto that I wanted to drive, worked and worked to get the payment that was good for both the Dealership and me! More

OUTSTANDING. This was my second experience with Jeremy . I had plan to buy one car but end up buying two cars.This happened because of Jeremy professionalism, his This was my second experience with Jeremy . I had plan to buy one car but end up buying two cars.This happened because of Jeremy professionalism, his concern for good service to customer.He understood our concerns and requirement perfectly and got us Dodge and Jeep to our great satisfaction. It was Convenient and very friendly service. More

Over and Beyond We were looking for and purchased a 2017 Dodge Journey. Tim Dalasso went well over and beyond as the car was for my Step-dad. He worked remotely wit We were looking for and purchased a 2017 Dodge Journey. Tim Dalasso went well over and beyond as the car was for my Step-dad. He worked remotely with us living in California and my step-dad here in Michigan. The car was found and transferred to the dealer making the sale smooth and easy. Tim was very easy to deal with working trough e-mails and the time change in California. More

Great Service We found our used car on Autotrader.com and contacted the dealer to get photos and more information. Scott McHale got back to us the next morning with We found our used car on Autotrader.com and contacted the dealer to get photos and more information. Scott McHale got back to us the next morning with the info and schedule a test drive. Walled Lake is a bit of a drive from our home and as m husband was ill we weren't going to be able to make it in until later. Scott volunteered to drive the car all the way to our home for the test drive and we put a deposit on it that day. Definitely above and beyond. More

Service on warning lights & a recall item From the time I called to make an appointment and get the services completed, the service advisor was extremely professional and friendly. He took th From the time I called to make an appointment and get the services completed, the service advisor was extremely professional and friendly. He took the time to explain the warning lights that I was concerned with. And, they completed the recall item in a timely manner. More