Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
LaFontaine Ford Lincoln
Flushing, MI
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 82 reviews
Helpful July 14, 2023
Thank you, LaFontaine, for being a company who values the customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being tre customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being treated fairly by Ray N., and loved meeting Pat and Ben who were kind and entertaining concierge. More
by wpmuth
Employees Worked With
Michael Walden
June 30, 2023
My salesman even after the sale was complete made himself available to me for anything I needed, and I needed some help, it wasn't only a phrase ge used he actually helped me and personally delivered missing available to me for anything I needed, and I needed some help, it wasn't only a phrase ge used he actually helped me and personally delivered missing items to my house. More
by danielmancia
Employees Worked With
Zack shastal
June 15, 2023
This is my first time buying a vehicle from LaFontaine Ford/Lincoln, and it will not be my last! This was the quickest and most seamless car buying experience I have been through in decades. All staf Ford/Lincoln, and it will not be my last! This was the quickest and most seamless car buying experience I have been through in decades. All staff were extremely personable and knowledgeable about the process and showing the new amenities of my 2023 Lincoln Nautilus. Randy Riley was a great sales person from beginning to end! More
by dlwarden
Employees Worked With
Randy Riley, John Delehanty
June 05, 2023
In March, 2023, we delivered our car for scheduled servicing prior to a long-distance trip. After several days of trying to contact LaFontaine for an update, and not getting a return call, we went to servicing prior to a long-distance trip. After several days of trying to contact LaFontaine for an update, and not getting a return call, we went to the dealership. They explained that they were very sorry, but they had forgotten to work on the car. This was terribly disappointing, but since the maintenance was not trip-threatening, and since we had the Ford Extended Service Plan, we were willing to reschedule the service after the trip. On the next scheduled repair in June, we again could not get anyone to respond to our requests for an update-- not through the phone, the dedicated text line, or the website chat line. After a week, we went again to the dealership to connect with SOMEONE. We found that the service was "done," but not as we requested; they disagreed with the need to replace some components that we had been told by another dealership were necessary (EGR valve, struts and shocks). And we still had to pay the $100 deductible, even though we had not received all of the service we scheduled. I notice that the reviews for this dealership are great for sales, and lousy for service. Add mine to the lousy bin. More
by m
Employees Worked With
Justin Hare, Justyn Kyle, John Delehanty
May 12, 2023
Brad at the Flushing location made the buying process very easy and quick which is very hard to come by! Looking forward to buying my next vehicle from Brad at LaFontaine. Highly recommend him. very easy and quick which is very hard to come by! Looking forward to buying my next vehicle from Brad at LaFontaine. Highly recommend him. More
by JDuncanC
Employees Worked With
Brad in Sales
May 09, 2023
My sales person was Emily Meekhof. Emily searched until she found just the right car for me, and had it sent from another dealer. I highly recommend Emily if you’re looking for a new o Emily searched until she found just the right car for me, and had it sent from another dealer. I highly recommend Emily if you’re looking for a new or used car! More
by bvanlzd
Employees Worked With
Emily Meekhof
