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Lalonde Chrysler Dodge Jeep Ram - Service Center

Imlay City, MI

4.5
96 Reviews

96 Reviews of Lalonde Chrysler Dodge Jeep Ram - Service Center

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November 20, 2023

Vehicle taken in for a recall repair. Repair was a software update. Software update was not successful. Vehicle did not drive off lot and notified service staff immediately of the jolting More

by Anonymous
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Marc LaFata
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2023

The dealership went above and beyond the service. They were speedy and courteous. The provided a shuttle and repaired a recall on my car More

by Ellykay.s26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania LaLonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Hallmark, Ryan Wright, Jeff Freeman, Garrett LaLonde
Jan 30, 2023 -

LaLonde Chrysler Dodge Jeep Ram responded

Our team appreciates your kind words and are so glad to hear that your experience at LaLonde Chrysler Dodge Jeep RAM met your expectations. We truly care for our clients and are delighted to know that our dedication shows. Take care and thank you again for the review.

January 23, 2023

Joe at the service desk once again was stellar, the fact the the service department had my truck for 4 day wasn’t. More

by Wolveptg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

LaLonde Chrysler Dodge Jeep Ram responded

Thank you so much for your comments. We appreciate your trust at LaLonde Chrysler Dodge Jeep RAM and value you as a customer.

January 22, 2023

The service department staff is very helpful. They always give 110 %! Marc always take care of us & works with the technicians to give us superior service. More

by Tjrandk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

LaLonde Chrysler Dodge Jeep Ram responded

We are delighted to hear that you appreciate all our team has to offer. From all of us at LaLonde Chrysler Dodge Jeep RAM, thank you, and enjoy the rest of your day!

January 20, 2023

The customer service agents communicated very well, and the work was done in a timely manner. More

by jproline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with LaLonde Chrysler Dodge Jeep RAM and giving us the opportunity to help. Have a great day.

January 14, 2023

What an amazing experience! Thank you for being respectful with an amazing personality! Service was fast, easy and top notch! More

by Kirnberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Kirnberger responded

What an amazing experience! Thank you for being respectful with an amazing personality! Service was fast, easy and top notch!

December 27, 2022

Everyone at the dealership was friendly, helpful, and knowledgeable. They did their job and did it well and didn't pressure anyone into doing anything that was not needed. More

by Patwarf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Freeman
Dec 28, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

We are delighted to hear that you appreciate all our team has to offer. From all of us at LaLonde Chrysler Dodge Jeep RAM, thank you, and enjoy the rest of your day!

December 21, 2022

Joe our service guy was great! ! Very helpful and called to give us updates as More

by kmwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Freeman
Dec 27, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with LaLonde Chrysler Dodge Jeep RAM and giving us the opportunity to help. Have a great day.

December 20, 2022

Good experience for all my parts and car purchases. The service department is also super helpful and quick. Thank you guys More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc LaFata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Freeman
Dec 21, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

We're glad to hear that you were very satisfied with our services. Thank you for working with LaLonde Chrysler Dodge Jeep RAM and giving us the opportunity to help. Have a great day.

December 10, 2022

The BEST at customer service and sales. Top notch staff and sales reps. I would recommend them to anyone looking for a new vehicle. More

by dangeloj000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan LaLonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

LaLonde Chrysler Dodge Jeep Ram responded

Thank you for your kind comments about our staff here at LaLonde Chrysler Dodge Jeep RAM. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback & have a wonderful day.

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