Ladd-Hanford Kia

I bought my first Kia two weeks ago I love it, I want to think Marc Roman For a very comfortable easy process, made me comfortable from the very beginning made me feel like I could ask any questions I neede think Marc Roman For a very comfortable easy process, made me comfortable from the very beginning made me feel like I could ask any questions I needed to ask very good experience with him in my first Kia I love it. I want to thank Gary for helping us work some details out.Thank you. More

Fantastic buying experience through KIA sales rep Chris Gilbertson! He and his staff were extremely helpful, kind and efficient! Will be taking my new KIA Soul there for all recommended service and future Gilbertson! He and his staff were extremely helpful, kind and efficient! Will be taking my new KIA Soul there for all recommended service and future purchases! More

This was hands down the best car buying experience I’ve ever had. I worked with Cody - what a nice guy! He was able to find the exact Seltos I was looking for and arranged for it to be brought into Ladd Ha ever had. I worked with Cody - what a nice guy! He was able to find the exact Seltos I was looking for and arranged for it to be brought into Ladd Hanford. The pricing details were straightforward, no haggling at all, and they gave me a super fair offer for my trade-in. Cody kept me updated on the progress of locating a vehicle and then moved the whole process along quickly. On the day I picked up my new car, everything was very organized and took just under an hour - including the test drive! I met with Tim to sign the paperwork, and he was just as nice. He went over each document clearly and explained what I was signing. Cody took the time to go over the features of my car and even set up my phone with the Apple CarPlay feature for me. I am just blown away by this experience and will gladly recommend Cody and Ladd Hanford to friends and family. Hopefully I won’t need to purchase a car for quite some time, but I wouldn’t hesitate to use this dealership again in the future! More

We had an unusually pleasant experience purchasing a Kia Forte at Ladd-Hanford. Our salesperson, Cody, was pleasant, knowledgeable, and really gave us a great deal. We would highly recommend him and the d Forte at Ladd-Hanford. Our salesperson, Cody, was pleasant, knowledgeable, and really gave us a great deal. We would highly recommend him and the dealership to others. Because of Cody's professionalism, we will return when it is time to purchase another vehicle. More

I went to look at a PT Cruiser they listed. I was very pleased with the way Cory handle all my questions. Was not pushy at all Cory and James let me take my time. They let me know up front the problems t pleased with the way Cory handle all my questions. Was not pushy at all Cory and James let me take my time. They let me know up front the problems they had found while inspecting it. Problem were nothing huge wiper motor center cap. I was totally in love with the Cruiser from the moment I seen her. The transaction went very smoothly no surprises at signing. Would recommend Ladd Hanford Kia Cory and James to anyone looking for a car. More

Lease was ending on my wife’s Kia Sorento and returned to Ladd Hanford Kia. Cory was great to work with and picked up the new car 5 hours later. Would definitely recommend Ladd Hanford Kia and Cory. Ladd Hanford Kia. Cory was great to work with and picked up the new car 5 hours later. Would definitely recommend Ladd Hanford Kia and Cory. More

Refreshing I total 180 from other dealerships we visited. Upfront about pricing and rebates....got more than listed on the website so make sure you pop in. Our 2 I total 180 from other dealerships we visited. Upfront about pricing and rebates....got more than listed on the website so make sure you pop in. Our 2nd vehicle from Ladd Hanford and wont be our last. Chad was great, manager helpful and finance dude funny. More

First-time customer We found this dealership after an internet search and that put us in contact with Chad. He was friendly, courteous and answered all our questions. We found this dealership after an internet search and that put us in contact with Chad. He was friendly, courteous and answered all our questions. The overall experience was very pleasant. From going out to see the vechile to the signing was quick and easy. The staff and service was exemplary all around. More

Best service anywhere This is my second time leasing and dealing with Chad, he’s great to work with and makes the whole experience run smooth. I wouldn’t think of leasing o This is my second time leasing and dealing with Chad, he’s great to work with and makes the whole experience run smooth. I wouldn’t think of leasing or buying anywhere else. More

Extremely Disappointed On September 1, 2018 I responded to this Ladd-Hanford Kia dealership in search of a vehicle we had seen online as a possible first car for my 16 year On September 1, 2018 I responded to this Ladd-Hanford Kia dealership in search of a vehicle we had seen online as a possible first car for my 16 year old Son. After test driving the vehicle we decided to purchase it without a single cent negotiated from what it was advertised for online. As we were getting ready to drive off with our new purchase, Chad Wartluft hands us only one key FOB for the car. I immediately demanded a spare set of key FOB. He proceeded to reassure me that upon his return to work on September 5, 2018 this issue would be resolved. When I contacted him on September 6, 2018 he started giving me a bunch of untenable excuses why the dealership was not going to pay for a second key FOB. I demanded to speak with the owner, Scott Hanford. Speaking to the owner became an exercise in futility. After leaving him several voice messages it became clear to me that the dealership was essentially attempting to stick me with the tab of a second key FOB. It is unscrupulous for a business to pull this nonsense, if paying for this key FOB had been laid up front I would have simply walked away from the car. More