"Terrible service department"
Never buy from here. Our service experience is terrible. She was sending us home with a tire she said she wouldn't drive on we were supposed to have lifetime tires and she couldn't find out an answer
Employees Worked With
- Bill Long
I have a 2013 Ram 1500 i purchased new from Lake Norman Dodge and after 49,300 miles, on my way to get groceries the ''check engine'' popped on and i noticed the transmission wasn't acting right, like it was stuck in 3rd or 4th gear (automatic) , i experienced very little take off power and when at highway speed the rpm's were to high for the speed. Anyway, i call the dealership, made an appointment and arranged for a loaner as we assumed it was going to require serious work possibly ordering and waiting for new parts to arrive. I arrived at the service lane at 8am as directed and was greeted by service adviser Chuck Conner who was very professional and polite and even advised i was due a ecu update and that would be done at no charge. In no time i was provided with a 2014 Durango courtesy car to drive while my truck was in for the transmission work. I went home suspecting the worse, huge problem, wait for parts...etc. Around 3pm Chuck called with great news, my truck was ready for pick up, and that the electronic valve body had been replaced and truck was fine, all under warranty. I was super happy and i wanted you to know, i appreciate everything you did to help me with my truck. I just want to say a big thank you to Chuck and let you know you should be proud to have employees like him, he went out of his way to make my visit a happy one.
Sherrills Ford, NC
"Fastest car buying yet"
Enjoyed the atmosphere and the friendly help when buying car. Sales service was great and the process was so easy. I would recommend this dealership to anyone looking for a car. If we ever buy another car we will be back