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Lakeland Chrysler Dodge Jeep RAM

2.3

81 Lifetime Reviews

2335 Hwy 98 North, Lakeland, Florida 33805 Directions
Sales: (888) 420-1648

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81 Reviews of Lakeland Chrysler Dodge Jeep RAM

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June 26, 2017

"ATROCIOUS - SHAMEFUL - APPALLING"

- JV

(1st visit) Was good, dealt with April and had high hopes for this place but the positive experience was short lived... (2nd visit) Nightmare begins... enjoy the read: As I took in my Jeep in for additional service (pre-scheduled from my first visit, was told I needed a rear bracket to fix an alignment issue), my experience completely changed. I had to call to find out what the status on my car was, I got a call back saying "bad news" it's not what we thought it was but something else. They were "almost sure, very confident, 99.9% sure" (in their words), that this other repair (a front wheel bearing) would take care of the issue. I should have known not to leave my car there but given the service from the first visit, I opted to have them proceed with repairs not without asking the service manager (not sure of her name) for a few minutes to talk when I picked up my car, she said yes no problem we can talk when you come back. After that, there was no follow ups, I had to be the one to call days later to find out what was taking so long from what I was told would only be a couple of hours. I was told there are other cars in front of mine, but that they should have it ready later in the day (?). I was baffled as I was told it would be 2-3 hours and now it had been days and there were still other cars in front of mine. They told me they did the repairs but that issue persisted… Then when I went to pick up the car, I was asked how everything was. I was honest and told Patrick that I was not pleased as I was paying for repairs that had not solved the issue. He appeared concerned and asked me if I would give him an opportunity to look into it and see if they could make things better. Although reluctant, I opted to give him a chance. Another mistake. Given that I needed to get around, I needed a vehicle/loaner. He said they didn't have any cars but that I could take my car and bring it by the next day, this way they would have time to get a loaner… we went to talk to the cashier, he told her to put my name on the list for a loaner for the next day. Next day I go after work to drop off my car and I shouldn’t have been surprised but Patrick was not there, the cashier lady from the day before was not there and nobody knew anything about a loaner car. By that time my patience was wearing out, the service manager saw me and remembered me (I think)… Then all of a sudden I’m told, well we do have a loaner that was reserved for someone else for tomorrow but we will let you take that car. Ok, next day I get a call and I’m told I need a new gear box and rear lower and upper arms. Thought it was comical how the first time it took days to be told it was not a bracket but a wheel bearing worth around $200.00 to how in a few hours they made the recommendation of needing over $3K worth of repairs… by this time I was just about done, I asked them not proceed and that I would pick up the car after work. As I cashed out I asked to have the service manager call me as she was not there at the time. I was told they would give her my message that I would get a call the next day. A week has gone by and no call but this is what I expected. Communication among staff is horrible. Customer follow up this 2nd, 3rd time have been awful. They are friendly getting you in, but once you’re there GOOD LUCK! They might ask you more than once to leave a good review in Google for them before your car is even ready. Do it only after you are done with your entire experience. Given my experience I DO NOT & WILL NOT RECOMMEND LAKELAND CHRYSLER DODGE JEEP to anyone. They need serious help with simple things, there are plenty of other car dealerships out there. Lakeland Dodge Chrysler Jeep has a very long way to go. Kayla called and told me that Angie their service manager would call me. Angie did call and said she needed to speak to the GM about this and would call me the next day. It has now been 4 weeks. Called back and spoke to a manager named Randal Sewell, told me Kayla didn't work there anymore but that he would talk to Angie and have her call me back. 2 weeks later still no call. How can their philosophy be "Customer Satisfaction" when it is absolutely clear they do NOT care about customers. | AVOID THIS PLACE AT ALL CAUSE | UTTER DISAPPOINTMENT | Overall Rating F- |

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Recommend Dealer
No
Employees Worked With
Patrick and April in service, Jim and Doug technicians, Angie the Service Manager, Kayla their customer relations manager, Randal Sewell one of their managers.
June 22, 2017

"The worst buying experience "

- Tampa Ram 3500

The staff at Lakeland Dodge largely were incredibly rude and unprofessional. We purchased a $78,000 Dodge Ram 3500 Dually Limited and we're treated with such great disrespect and rudeness that I would never do business with this dealership again. The sales manager that we dealt with clearly had an attitude problem that was only surpassed by his ethical problem.

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No
Employees Worked With
Joseph
May 29, 2017

"Buying a new car"

- Jamie

I had such an exceptional experience while I was shopping for my new car! I just purchased a Jeep Wrangler unlimited and the salesman Kyle Durr was super awesome. He went above and beyond to get me just what I was looking and he made it happen!!!

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Yes
Employees Worked With
Kyle Durr
May 24, 2017

"Sharing the experience"

- tomtooltime1949

I have ALWAYS had a good experience with Lakeland Dodge/Jeep from just getting a simple oil change to getting warranty work done. The mechanic and the service advisor even went as far as to show me what the car needed. I was really impressed about taking the time to give me a GREAT experience, not once but always .... Thank you Melissa for going the extra distance..

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Recommend Dealer
Yes
Employees Worked With
Melissa Jolley and the tech she assigned
April 25, 2017

"Great Dealership!! "

- Apollodena

We bought our third car from Lakeland Chrysler Dodge. What great customer service. Our salesman Michael Kelley was wonderful!! Most patient salesman I every met! Michael ,the managers and everyone we dealt with went over and beyond what they needed to do to put me in the perfect car. I cannot recommend this dealership enough! Test drove a Dodge at another dealership before heading back to Lakeland. Night and day difference in the staff and service! Don't go anywhere else!

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Recommend Dealer
Yes
Employees Worked With
Michael Kelley
April 23, 2017

"Great car buying experience"

- JK

I had a great overall experience with this dealership when I recently purchased my new Jeep Wrangler. Russell and Amy S. were especially helpful throughout the entire process. I would definitely purchase another vehicle from them in the future.

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Recommend Dealer
Yes
Employees Worked With
Russell, Amy S.
April 22, 2017

"Awesome service!!!"

- Sonseeah Meeker

My husband and I drove from Jacksonville Florida to deal with Lakeland Jeep. I tried to get a purple manual transmission Jeep in Jacksonville. The dealer here told me one price and then tried to charge me two grand more when I was ready to pay. So I called Lakeland Jeep who had what I wanted. They charged me exactly what we discussed, we very helpful and got me out of there quickly. I dealt with Amy S and he manager Russell. I am very pleased and will be a loyal Jeep customer. They have addressed every need and did not try to chat or lie to me. I got exactly what I wanted. And I was happy to give more than 2.5 hours to do it.

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Recommend Dealer
Yes
Employees Worked With
Amy S, Russell
April 20, 2017

"Worst Experience Buying a Car Ever! "

- gladthatisover

Told lies over the phone to get me in the door. Management held no accountability for the lies that were told and began to tell there own to try and twist things to their financial benefit. I know dealerships are what they are in an opportunity to sell their product. But in my opinion this dealership has no morals or values at all when it comes to placing the customer first!! Will never return or recommend this dealership to anyone.

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Recommend Dealer
No
Employees Worked With
Christian
April 08, 2017

"Friendly, Professional and fair ."

- Egutie8279

We, called on a preowned car..Amy Sookraj in internet sales helped us.. the car was ready for inspection and test drive upon our arrival..She was super friendly , NOT pushy , informative and honest. Just let us drive the car. She then allowed her manager Russell, and Gm Rick to work with us on the numbers.. they presented us with what we feel was an excellent offer, never ever pushing us, either we had or deal or did not.. Well my daughter was all smiles with her car, which was delivered clean and shiny. We would definitely recommend this dealership to anyone. NO otis spunkmeyer cookies, but the Sales Lady was so sweet she purchased with her own money some snacks for my daughter and I, was a nice gesture, Thank you Amy.. Purchased on 4/7/2017

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Recommend Dealer
Yes
Employees Worked With
Amy Sookraj, and Sales manager Russell and Rick.
April 07, 2017

"Great place"

- Joshua Merchant

Great service tom and mike work with me until I got what I wanted 3rd car I have gotten there even helped me out with interest rate will buy rest of the cars from here

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Recommend Dealer
Yes
Employees Worked With
Tom and mike
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