Lakeland Volkswagen

The only reason I have to go there is because I have the bad idea to get a VW , and this is the only place around thta will srvice VW, nobody wants to work in this cars, beside that I trust the lady that wo bad idea to get a VW , and this is the only place around thta will srvice VW, nobody wants to work in this cars, beside that I trust the lady that work there as an advisor, thru the years this people have make many mistake in my car , I do not trust their technician or the shop supervisor but unfortunately I do not have a choice , they way overpriced, and they are constantly getting new people , do yourself a favor and do not get a VW and if you do do not go to this place.My experience with VW has been a nightmare, I spent thousands of dollars in a Lemon and they wouldn't do anything to help once you are out of warranty. GET A TOYOTA OR HONDA FORGEY ABOUT VW!!!! More

Customers service is poor. No people skills. Female rep from service department was rude. Overall dealership is no great will rather drive 1 hour to Orlando for better service. No people skills. Female rep from service department was rude. Overall dealership is no great will rather drive 1 hour to Orlando for better service. More

Excellent! New trainee, I don't remember the name - (I guess Jeremy!) was excellent and answered my questions clearly and helped with details. You surely need m New trainee, I don't remember the name - (I guess Jeremy!) was excellent and answered my questions clearly and helped with details. You surely need more team members like this who can be easy to deal with customer! I see all the department team members but not the servicing dept listed below, can that be added to pick the correct individual for providing the feedback? I missed to acknowledge the lady who was training the new individual and she was great! More

Easy negotiation and purchase. Smooth transaction. Would highly recommend. Very pleased with vehicle and staff. Smooth transaction. Would highly recommend. Very pleased with vehicle and staff. More

Dominic and Larry were both very professional and helpful when I went to buy my car! I’m very happy with my purchase and I definitely would buy more cars from them. Thanks for being friendly and professional when I went to buy my car! I’m very happy with my purchase and I definitely would buy more cars from them. Thanks for being friendly and professional! More

Dominic was great. Super patient and responsive. He made this process super easy. Highly recommend. Michelle also was a blessing and help thru this process. She assiste Super patient and responsive. He made this process super easy. Highly recommend. Michelle also was a blessing and help thru this process. She assisted Dominic thru the whole process for me buying my new Tiguan. More

I had an appointment however was there for about two and a half hours. Did not mind because the employees were helpful and kind. Thank you a half hours. Did not mind because the employees were helpful and kind. Thank you More

I was very pleased by how friendly and welcoming my salesman dominic was, knowledgeable, professional and helpful in every way. Was amazed by how quickly the process went, probably 2 hours total, inclu salesman dominic was, knowledgeable, professional and helpful in every way. Was amazed by how quickly the process went, probably 2 hours total, including the test drive. Fantastic experience! Thanks to Dominic, Cody and the finance manager ( sorry don’t remember his name) thanks again for your help. More

I took our 2024 Atlas in for the factory service that was due. Very easy to schedule and when I arrived Matthew was nothing but amazing to work with. He kept me informed from when my car went into the shop u due. Very easy to schedule and when I arrived Matthew was nothing but amazing to work with. He kept me informed from when my car went into the shop until service was completed. Even had the car washed. More

Got me in on the same day for unscheduled oil change which was great. However it took me 2.5 hours to get back my car with 2 people ahead of me. 30 min of which I was waiting for someone to bring me the which was great. However it took me 2.5 hours to get back my car with 2 people ahead of me. 30 min of which I was waiting for someone to bring me the keys when it was finished. The keys were just sitting on the cabinet for 30 mins...I appreciated the free car wash however. I recommend setting up a system for when the car is finished a person is insuring it's delivered to the driver instead of sitting there. More