Lakeland Volkswagen

Lakeland VW had a used 2005 Pontiac Vibe listed on Cars.com that I was interested in. I contacted the dealer using the form on Cars.com. I asked two specific questions. What was the asking price of Cars.com that I was interested in. I contacted the dealer using the form on Cars.com. I asked two specific questions. What was the asking price of the car and what was their dealer fee? They answered both questions promptly and Marina Nikovic, their Internet Manager, followed up with me the next day on the phone to see if I had any other questions. What impressed me was that they were genuine and did not pressure me one bit about selling the vehicle. I explained to Marina that I would be driving almost 3 hours to come see and probably buy the Vibe. All she asked was if I knew a day and time so they could be ready for my arrival. I made the trip and when I parked my car I was immediately greeted by Jared Miller, my sales consultant I spoke with on the phone. He went and got the Vibe and pulled it around for me to take a look at. Nice touch to get the car and bring it to me. We took a test drive and looked over the vehicle. At no point did I feel rushed or pressured. They took a look at my trade while we did the test drive. After telling Jared it was only a matter of agreeing on a price we went to his office to negotiate. Small things like opening the door for me and offering me something to drink really showed me they care about their customers. This deal was pretty easy as I knew I wanted the Vibe and I knew exactly what price I was willing to pay after my trade-in, dealer fee, and other fees. They gave me a price and I told them the number they needed to get to for the deal to happen. One trip to the manager's office and Jared was back to congratulate me on the purchase of my new car :-) No back and forth, just a willingness to make the deal happen even if they did not get their number they wanted. They wanted to gain me as a customer, not just sell me a car. The business manager (sorry, forgot his name) made the whole paperwork process go fast and smooth. They were even willing to let me use my credit card to pay for the purchase after I realized that I had left my check book on my desk back home. The Sales Manager, Jared Diveley, stopped in to thank me for my business. Another nice touch considering the store was getting ready to close and everybody probably wanted to go home to their families. Jared Miller transferred my license plate to my new car and helped me move all my belongings to my new Vibe. It's things like this that really make this dealer stand out as a place I would happily return to buy another vehicle or recommend to my friends and family that are in the market for a vehicle. I say all of these nice things because the big dealership up the street that had another Vibe for sale would not tell me the price of the vehicle, their dealer fee, nor provide me with pictures of the vehicle. They wanted to know what the price of the Vibe I was looking at so they could match or beat that price. It's been over a week and I still have no price, no dealer fee, and no pictures from this other dealership. Hats off to the entire staff at Lakeland VW. Thanks for a great deal on a great car and a no BS approach to the car buying experience! Keep up the great work. More

I stop to make an appointment to have my 2012cc 40000 service, while waiting I was viewing the new Passats. Mr Colon approached me and asked if he could assist me in any way, I told him that I was in for service, while waiting I was viewing the new Passats. Mr Colon approached me and asked if he could assist me in any way, I told him that I was in for service on my cc and would be dropping it off in three days. He asked if it would be ok if he arranged for me to drive a Passat while my car was in service? Because he was not pushy or flamboyant I agreed . Three days later I own a new Passat ,saved the expense of the. Check up,new tires, and 80dollars a month on my payment.venturem More

It was a real pleasure to work with Jared. He was very pleasant, knowledgeable about his product and went out of his way to make sure I was pleased and satisfied with my purchase. Great Job Jared, I will pleasant, knowledgeable about his product and went out of his way to make sure I was pleased and satisfied with my purchase. Great Job Jared, I will definitely recommend you to anyone searching for a VW. Phil More

A great experience...found the Beetle convertible on web search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in search...wanted to see it up close and personal...happy for local dealership! Rick Jones was freindly, informative, easy to talk too...even came in early to work for us so I could test drive the car "again"...also drove a new convertible but wanted a second car so the better buy was the 2009 gekko green bug...SWEET! Thanks guys... Finance man...Charles..had us signing on the line that day...good job!! Picked up car next day...and Dave showed us all the little details....!!! More

Hiram Mendez was very knowledgeable,polite,made our experience a very pleasureable one,got the car we wanted at the price we were in the market for. Will be sending family and friends to this dealer experience a very pleasureable one,got the car we wanted at the price we were in the market for. Will be sending family and friends to this dealership. Great place to do business. What great friendly people there. Jeff Arthur was the Sales Manager and he helped get us in this Volkswagen CC, very polite and great Sales Manager. Very happy with our decision to check out this dealership.We will be returning customer to Lakeland Volkswagen dealership. Completely satified.And honored to have came in contact with two wonderful Gentleman today. More

We are first time Volkswagen buyers making the switch from Mercedes Benz. We were pleasantly surprised with the quality of the 2013 Jetta GLI Autobahn. We received outstanding service from the staff from Mercedes Benz. We were pleasantly surprised with the quality of the 2013 Jetta GLI Autobahn. We received outstanding service from the staff at Lakeland Volkswagen and highly recommend prospective buyers to visit the dealership. More

Hiriam Mendez did an excellent job explaining all the features of the 2.5 SEL we purchased. He was very polite and not at all "pushy" or "high pressure". Charles Draper seems to know the auto finan features of the 2.5 SEL we purchased. He was very polite and not at all "pushy" or "high pressure". Charles Draper seems to know the auto financing end of the business. He answered all of our questions without hesitation. We made a cash deal so did not have any concerns regarding the rate of interest. Overall, we are satisfied at the way we were treated. I cannot say the price was great as we did not run around checking prices at other Volkswagen dealers. However, we do believe the discounted price we paid for the 2012 model was reasonable. More

All the personnel at Lakeland were couteous and very helpful. The car I purchased had to be located in the VW system and they got the regional rep involved to find the car. The transaction, after the helpful. The car I purchased had to be located in the VW system and they got the regional rep involved to find the car. The transaction, after the test drive visit, was accomplished by phone and e mail. Everything promised and agreed to was delivered. Jared Miller was my final contact person in the sale and deliver and he performed admirably. I highly recommend the dealership and Jared in particular. Job well done. More

A few months ago I traded in my convertible beetle for a GTI. Jared was able to get me a great deal on a "used" one that only had 262 miles on it. It took me a couple days to commit to the deal (it was hear GTI. Jared was able to get me a great deal on a "used" one that only had 262 miles on it. It took me a couple days to commit to the deal (it was heartbreaking to give up Bea), during which time Jared was patient with me while I went back and forth on the decision. Once I made up my mind, they worked with me to make sure I had a great maintenance plan to cover my "new" car. I have been going to this dealership since 1994 (back when it was Robert G. Waters, and the staff has always been friendly and helpful. I wouldn't buy a car anywhere else! More

Great dealership. Second car.purchased here. Would recommend to a friend. David shepherd is very knowledgable. Charles in finance was very helpful. Sevice dept top notch recommend to a friend. David shepherd is very knowledgable. Charles in finance was very helpful. Sevice dept top notch More