Lakeside Toyota

I had a great experiance at Lakeside. Troy was friendly I had a great experiance at Lakeside. Troy was friendly and helpful. Of course, I put him to the test when it came to prices. In the end though, no o I had a great experiance at Lakeside. Troy was friendly and helpful. Of course, I put him to the test when it came to prices. In the end though, no other dealership could get close to his price. I showed other dealerships his price, and they would tell me to go straight over there and buy the vehicle. I'm sure my next toyota will come from Lakeside too. More

The price quoted in the yard, was not the price given to us by some man in a box, (that we were never introduced to). Garet would go to some person and get the price, he'd say "today's my lucky day I get us by some man in a box, (that we were never introduced to). Garet would go to some person and get the price, he'd say "today's my lucky day I get a slow day discount" 1000 over the price quoted 10 min earlier. I thougt the days of high pressure sales were over. I wanted the price of the car not a game. Garet was great he knew his product, he gave me water, let me charge my phone with his charger. I think he felt bad that I did not get the price I wanted, I bought the car knowing I'd write this review to warn others about pricing tactics used, they see you want it and then raise the price. I'm just a guy that wanted a car I should have played hard ball and make them sweat, but i said no, I want this car. I saw an asian family walk out when the pulled the same thing on them. More

I've been doing some shopping around at several Toyota dealerships. I love Toyotas and my Camry has been very good to me these last 16 years. I started shopping around for a new Toyota through the nation dealerships. I love Toyotas and my Camry has been very good to me these last 16 years. I started shopping around for a new Toyota through the national Toyota website which seemed like it automatically assigned or delivered my e-mail requests to people at each of the dealerships that I contacted. My family has purchased from Lakeside Toyota in the past and has had mixed results in both the purchasing and maintenance department, though overall their experiences have been mostly positive at this dealership. I got an e-mail response from Troy Rouser who is a Certified Master Internet Manager for the online team at Lakeside Toyota. When I arrived in person to meet Troy and discuss the acquisition of my car, Troy was napping or dozing off at his desk and the salesperson who escorted me to Troy's desk seemed genuinely embarrassed that his colleague was sleeping at work. I took it as an unprofessional sign, but thought that maybe he had a long day since I came in the evening and I had not arranged an appointment with Troy. So I decided to proceed forward. Troy did not seem thrilled by the fact that I wanted to hold him to the price that he had told me beforehand. He mentioned that what I wanted would not be easy and there would be little profit to be made. He then made several statements that another department would have to be consulted to handle this and he expressly stated that sometimes customer service was not and could not be a priority. He came off as if I was wasting his time, but would proceed to honor what I wanted almost as a favor to me. I felt belittled and almost proceeded with the transaction until I took a step back and realized that customer service should be a priority for every field inside sales (a no brainer!). I found out that I could have gotten some of the things that I had asked for, that Troy said that I could not, from the dealership I did go to. This other dealership said that to do this would require more effort and work on the part of the salesperson than Troy evidently was willing to put in. I brought my business to another dealer that treated me personably, professionally, and with a straight forward positive attitude right off the bat. After talking to several sales people at several different dealerships, it seems that it comes down more to the individual salespeople and their personalities and work ethics than a reflection of the dealership as a whole in a negative light. More

Be very careful when buying a car from this dealership. I recently purchased an used vehicle from them (Toyota Solara) and later came to find out when I took my car to another Toyota dealership that the vehi recently purchased an used vehicle from them (Toyota Solara) and later came to find out when I took my car to another Toyota dealership that the vehicle was invloved in an accident and that the front suspension was replaced. Now I am having problems with the vehicle (it is making noises in the front left axel). I have taken it to the dealership several times and they have not been able to fix it correctly. Besides the fact that they did not tell me that the car was in an accident before I purchased nor they gave a carfax report, which would have stated the accident, the car sales manager (Mike) was not very helpful when I went to talk to him about my experience. This is the second car I purchased from this dealer and will be definitely the last. If I had to recommend a Toyota dealership to someone Lakeside Toyota in Metairie Louisiana will be the last one I will recommend. Please be aware!!!! More