Read Reviews Lamacchia Honda

Lamacchia Honda

Lamacchia Honda

932 W Genesee St
Syracuse, New York 13204


(315) 422-4168

Lamacchia Honda
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    2.3
  • Quality of Work:

    1.0
  • Friendliness:

    3.0
  • Overall Experience:

    3.0
  • Pricing:

    3.3

24-Month Rating

based on 3 reviews

2.6

2.6 out of 5

4 lifetime reviews

Lamacchia Honda

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tomblake11
1/3/2013 11:32:42 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sales Manager
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lamacchia Honda:

I have been to this dealership twice. I leased a 2011 Honda Accord last year. I was so happy with the first purchase that I just went and leased a Honda Civic Hybrid for my girlfriend. I could not be happier with them and I cannot wait to get my hands on that new Accord in February of 2014!!

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jkelley511
3/7/2012 10:44:39 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
Joe
Service Manager
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    N/A
  • Pricing:

    2
  • Overall Score:

    1.8

My Review Of Lamacchia Honda:

I brought my car in for a shake felt in the steering wheel. My husband changed all pads and rotors a month ago with $800 of high end brakes from Napa. The shake was there months before the brakes were changed and still the day after he changed them. We finally decided to bring the car for diagnosis because it is still under warranty. The service manager so much as TOLD my husband he did NOT take the brakes off or check the calibers but they still charged us the $100 to look at the car. This is the 3rd and LAST time I will deal with Lamacchia Honda in Syracuse, NY. They do NOT LISTEN to their customers, they make their own judgements with out looking at the car, they do not have an once of truthfulness in them.

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Klb21
12/20/2011 4:51:59 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
don - service manager
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.4

My Review Of Lamacchia Honda:

Look elsewhere For good repair service. Paid diagnostic fee, questioned repair action, dealer refused repair work & kept fees w/out explanation. Not the level of service you'd expect from taking care of your auto.

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dealerrate
9/27/2006 1:47:06 PM

Reason For Visit: Service
I Recommend This Dealer: No
Employee(s) Dealt With:
some are OK
but there are one or two of them are real jerks at the service desk
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    1.6

My Review Of Lamacchia Honda:

I've been using this dealership for the maintainence and repair job of my Honda for more than three years. Not because I like it, the reason I go to it is only that the other Honda dealership (Hondy City, in Liverpool, NY) is too far from where I live (in Syracuse). The quality work is very bad. When they fix one problem, there are always new problem occuring around where they did the work. I became very suspicious about their quality of work. I have wrote these in the survey to Honda, and really hope that there is another Honda dealer in or more closer to the South and East side of Syracuse.

Their price is OK, but overall I strongly recommend NOT to go there if you have any other choice. They just create problems and keep you coming back. It is either their technicians are very bad, or that (I hope this is not true) they have the habit of keeping the car with new problems.

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