Lancaster Toyota

I took my car in for a car battery replacement and had a $4000! After the battery replacement, suddenly my check engine light was on, then my combination meter was out, and then they claimed my ABS light w $4000! After the battery replacement, suddenly my check engine light was on, then my combination meter was out, and then they claimed my ABS light was on and they were unable to turn it off YET it is not on and hasn't been on since pick up. When I tried to ask questions as this makes me VERY suspicious I was met anything but answers. Coporate told me they can't help because they are separate from dealerships and that is BULL. I filed a complaint with the BBB and all the Steve guy did was lie. I did not ask for discounts or free repairs. Why are you lying and saying this? I did not recieve video of the ABS light on. The combination meter was on in previous videos. These problems were not a problem when the car was dropped off. Why were they a problem now? The only reason I got these repairs is I am in college and trying to make a living and need a car. Why were the old parts not offer to me? Why was it implied I lied? Why was my questions always danced around? None of my questions have been answered and you are not responding to the direct issues. I am highly suspicious of your practice and very disappointed. I WANT ANSWERS. I can't believe your awful practice. Should have just went with Honda More

Very helpful and nice people.We just stopped by to ask a question, And we find a car we looking for. question, And we find a car we looking for. More

Holly O. of the service department at Lancaster (PA) Toyota is very courteous & efficient. She reminded me that my annual safety & emission check was due. Her estimate of the length of time the service Toyota is very courteous & efficient. She reminded me that my annual safety & emission check was due. Her estimate of the length of time the service on my car would take was right on the money. Thanks, Holly. More

Roberto is a wonderful employee he found us the RAV4 we had been searching for. He had everything ready the next day including all the add ins a true pleasure to work with! had been searching for. He had everything ready the next day including all the add ins a true pleasure to work with! More

Ben was very nice and clear once we decided to buy our Highlander. The process happened as described initially, not last minute surprises. The last part was very annoying at the end signing the documen Highlander. The process happened as described initially, not last minute surprises. The last part was very annoying at the end signing the documents with Matt he made us feel that he wanted to avoid all contact and not caring for the customers. We all know that there is a pandemic but he asked us silly stuff like ... if we wanted to keep the Lysol wipes or dropped the pens over the desk to avoid handing over to us. More

Erick Bravo was fantastic, extremely attentive and had patience. He answered all my questions thoroughly. This was my first time coming through the service drive and I will most definitely be coming back. patience. He answered all my questions thoroughly. This was my first time coming through the service drive and I will most definitely be coming back. 10/10 More

I brought my car to your dealership for service on Jan. 8. Your service advisor, Peter Bruchez met me at my car and directed me to his desk. He was very polite, friendly and courteous. After the service 8. Your service advisor, Peter Bruchez met me at my car and directed me to his desk. He was very polite, friendly and courteous. After the service was completed, he indicated that my tires were getting worn and one had a nail embedded. He provided me with a list of brand name tires and prices, and he indicated which tires were best for the money. This made it easy for me to choose. As ususual at Lancaster Toyota, I was given excellent service. More

Ian Wenger was attentive and informed. I feel he put out needs and opinions first. I wouldn’t hesitate to return to him for another car. needs and opinions first. I wouldn’t hesitate to return to him for another car. More

I had a FANTASTIC experience with Lancaster Toyota. They got me the Highlander Platinum for a great price with no hassle. I didn't even have to go to the dealer until the day I picked up my vehicle. I conta got me the Highlander Platinum for a great price with no hassle. I didn't even have to go to the dealer until the day I picked up my vehicle. I contacted them through their website. Ana Miller was my initial contact and then I worked with Steve Cox. Both of them were wonderful. More

Gus, Jason and the Lancaster Toyota team were helpful and professional at all times without unwanted pressure...they made buying my 2021 Tacoma a very pleasant experience. I will continue to be a repeat cust professional at all times without unwanted pressure...they made buying my 2021 Tacoma a very pleasant experience. I will continue to be a repeat customer of Lancaster Toyota they value loyalty and sell top notch vehicles with the highest reputation for quality and reliability. More