Land Rover Houston North

Rating: 0/10 – Severe Customer Service Failures I am documenting repeated service failures with Land Rover North Houston. My initial visit in September 2023 resulted in: Vehicle held 6 days for a documenting repeated service failures with Land Rover North Houston. My initial visit in September 2023 resulted in: Vehicle held 6 days for a battery replacement No proactive communication No loaner vehicle provided Out-of-pocket rental expenses due to lack of timeline clarity Warranty not submitted until several days after drop-off Due to this experience, I avoided returning. In March 2026, I contacted the dealership regarding a possible battery warranty. Instead of assistance, I encountered: Incorrect information from staff A service advisor who was dismissive and unprofessional Repeated denial that I had ever serviced my vehicle there (despite valid documentation) Being transferred to unavailable personnel No return calls from management despite multiple voicemails No follow-up even after escalation through Land Rover USA After 3 days, I received an answer indirectly through corporate—not the dealership. This reflects a serious breakdown in: Record keeping Customer communication Staff training Management accountability This experience does not align with the expectations of a luxury automotive brand. More

Marcos gave us great, expert advice and made our purchase a pleasant experience. Also. the financial person was wonderful a pleasant experience. Also. the financial person was wonderful More

Land Rover Houston North created an exceptional customer experience. I would highly recommend them. Thank you experience. I would highly recommend them. Thank you More

I have purchased 4 vehicles here. They are the best, and Alex is easy to work with. He understands what I’m looking for. They are the best, and Alex is easy to work with. He understands what I’m looking for. More

Great experience, excellent services provided by Donna Watkins at Land Rover Houston North. Will get my next car from Donna again. Watkins at Land Rover Houston North. Will get my next car from Donna again. More

My Dealer is as amazing! He was very informative and truly knowledgeable on every aspect of the vehicle I purchased He was very informative and truly knowledgeable on every aspect of the vehicle I purchased More

just wanted to say thank you to the whole team at the dealership. The place was super nice and clean, and everyone was very welcoming. I’m especially grateful for the help especially want to recognize Al dealership. The place was super nice and clean, and everyone was very welcoming. I’m especially grateful for the help especially want to recognize Alvaro Garza he was extremely helpful and made sure I understood all the details. He went above and beyond to assist me, and I truly appreciate his professionalism and patience. I really appreciate the time and care he took. So glad I came here! All the way from 956 the valley the best dealership out there! More

I recently purchased my new Evoque from Land Rover, and I couldn’t be happier with the entire experience. From the moment I walked through the door, the staff was welcoming, knowledgeable, and professional. couldn’t be happier with the entire experience. From the moment I walked through the door, the staff was welcoming, knowledgeable, and professional. My sales consultant, Donna, took the time to understand exactly what I was looking for and helped me find the perfect model without any pressure. More

Great experience. Customer service was great. I would recommend someone there. Manny has great customer service. Customer service was great. I would recommend someone there. Manny has great customer service. More

Great experience! Donna is friendly professional and very knowledgeable. No hard sales pitch - just focused on getting us the car we wanted and that fit our needs I’v Donna is friendly professional and very knowledgeable. No hard sales pitch - just focused on getting us the car we wanted and that fit our needs I’ve bought several cars over the years and this was one of the best experiences I’ve had. The price was fair and my trade in value was spot on where I thought it should be. More