I just purchased a certified pre owned vehicle and found after 2 days that the vehicle was not the right fit for me. I know most dealers offer a 3 day satisfaction guarantee and a 30 day exchange policy. This is not the case with Palm Beach Range Rover. Over the phone I asked for some consideration in returning the vehicle and received and email in return stating that unless I was to buy another vehicle from them, they would do nothing else for me. They are all smiles when they feel they can profit from the transaction but customer satisfaction is not their concern after signing on the dotted line.
I even offered a concession of the money I put down and was still told no.
You are better off with the corporate giant that understands customer satisfaction, rather than this "family owned" dealer.
Chrissy Hawkins helped us locate the card that we wanted. She was great to work with and took us for many test drives until we determined the car we wanted. The color we wanted was not available at this dealership but she was able to get us the color we wanted and was sent here a few days. Everything went very smoothly; the entire experience was enjoyable
For almost twenty years, I have been a customer of this dealership, and have constantly been pleased with the way Kevin has taken such good care of me. Each time I get a car through Keven, the process has been so easy, and his service is "spot-on"! Thank you Kevin Painter!
My shopping experience at LandRover Palm Beach was enhanced by my salesperson, Crissy Hawkins. She was patient, explained in detail the benefits of each vehicle I was considering, and when I finally decided on a particular vehicle, Crissy patiently spent time with me explaining the vehicle. I would definitely return and would recommend Crissy.
Crissy Hawkins was the best and most reliable person to deal with -I highly recommend her. She followed through with everything she promised and continues to answer questions weeks after I purchased the vehicle.
I had a wonderful experience at this dealership. Krissy was very informative and helpful. The price and the car was the best it could be. Super happy with everything that happened there. It was the best experience I've ever had at a car dealership.
Crissy Hawkins is amazing. So professional, honest, knowledgeable, and a pleasure to be around. Would absolutely recommend her!! She was so efficient throughout the entire process but was never pushy, and made sure that all of our questions and concerns were answered. Couldn't be happier with our experience.
Impressive!!!!! Crissy Hawkins is a Superstar!!!!! Crissy and the folks at Land Rover Palm Beach made the purchase transaction the easiest, most comfortable automobile purchase transaction I've ever had. Thanks again! You've earned a customer for life. Do yourself a favor - if you are in the market for a Land Rover, you must go to Land Rover Palm Beach - they are best!!!!!