Land Rover Southampton

Customer Care Issues My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was My husband brought our 2014 Range Rover Sport HSE in for its year check up. The required service could not be completely performed because there was an upgrade that could not be downloaded. Another appt. was scheduled. My husband took the car back, the upgrade was downloaded. However, the next day the rear wiper was not working. In addition, as a result of the upgrade downloading, the pairing of my phone to my vehicle was erased. The rear wiper motor had to be ordered and we were to be contacted once the part came in. I telephoned the dealer approximately two weeks later, on Monday, December 8th, and the salesman I spoke to advised me that the service department was closed. I asked if I could be transferred to an answering machine and was told there wasn't any. I then requested him to leave a message; and in the middle of my explanation, he stated he was just taking my phone number and would have someone call me back. (This gave me the impression he didn't want to hear about any problems I was having; I already bought the car!) Unbeknownst to me, my husband likewise called Monday and was told the Service Dept. was closed. No one telephone either of us back; we had to make follow up calls, which should never happen. I'm hoping that the issues I am presently experiencing can be resolved on this third appt. I drove my RR for a year without any issues. I'm annoyed that we bring our vehicle in for a standard one year check up, and have been back two additional times for unresolved issues. We live 45 minutes from Southampton, and making 3 trips to the service dept. is not only an inconvenience, but time consuming. My husband purchased this vehicle for me. We previously owned a Lexus car (8 years) and SUV (3 years), (sold to friends and relatives who are still enjoying their vehicles) and presently own a Bentley as well as another Lexus SUV (1 year), and all are/were exemplary vehicles. I hope we didn't make a mistake, that what we experienced was an isolated incident and not a common occurrence. I selected YES, to the above question 'Would you recommend this service center?' because everyone deserves a second chance. This is our third trip to the service dept., which I expect to be our final trip to resolve the above issues. More

Extraordinary service Jeremy, Lisa and the entire crew at Land Rover Southampton service do an excellent job every time I come in for service. They go out of their way to a Jeremy, Lisa and the entire crew at Land Rover Southampton service do an excellent job every time I come in for service. They go out of their way to accommodate and are proactive in addressing any potential issues with the vehicle. It is always a pleasure to see them. here are other dealerships where I could go and I have serviced my Landrovers for over 12 years in Southampton and highly recommend them. More

Exceptional service The service at Land Rover Southampton is excellent. Their team always goes the extra mile to ensure quality, customer support and to maintain their cu The service at Land Rover Southampton is excellent. Their team always goes the extra mile to ensure quality, customer support and to maintain their customers' vehicles in excellent condition. I have worked with Jeremy and Justin for many years, and there is no problem too small or large that they cannot address. Their customer support is exactly what you'd expect from a top dealership. It is always a pleasure to be at the dealership and their commitment to their customers is exemplary. More

Friendly manner of dealing with us, no referring to his manager when making the sale, Ed was the person we were dealing with and which helps to make a good bond between customer and company. After all was manager when making the sale, Ed was the person we were dealing with and which helps to make a good bond between customer and company. After all was completed he did introduce us to Mr A. Alfino G.sales manager and we left feeling that the whole thing was a pleasant experience. M.W.Hall. More