Momentum Jaguar Volvo Land Rover - Service Center

I bought my car here and had a great experience. My first oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I was told when I bought my car that my first oil change would be free. I made an appointment and brought my car to them yesterday.I figured with an appointment, that I wouldn't be kept waiting. I was for over 10 minutes. The people in the service department were dismissive. Finally, Matt came to the desk I was sitting at and told me he had to fill out paperwork and someone would be with me soon. I got tired of waiting and went to the service manager to try and speed up the process that was not explained to me and I really had no idea what was going on. Richard didn't listen to me and kept saying that Matt would be right with me. I had to repeat myself 3 times to Richard before he actually listened to what I had to say. I went back to Matt and he said that the oil change would cost 99.00. I said no, I was told that the first oil change was free. He said that the policy is a free oil change under 8000 miles. I bought the car with 5000 miles already on it and no one said there was a mileage cut off when I bought the car. I went back to Richard and explained what I was told before and what I'm being told now. At this point, it was no longer about the free oil change, but the disrespectful and dismissive manner in which they conducted their business. Richard came back and said he would give me the oil change for free, but he had a bit of an attitude about it. When I got back to my office, I called the dealership and asked to talk to someone about my bad experience. They took my number, but I have yet to receive a call. More

The buying experience at Momentum was typical with no problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It t problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It took almost 4 days to diagnose a recent AC problem on my Jaguar. • The initial diagnosis was incorrect. The service rep told me that the AC checked out fine and it didn’t have a problem. I advised that they needed to check again. They needed to get the car out of their air conditioned shop and drive it around in the heat, and then determine if it was functioning as it should. At my request, they took it outside and found that it did truly have a problem. • Over the 4 days of diagnosis work, the service reps did not keep me very well informed as to what was going on. I had to call them and leave messages for them to call me back. This was very poor follow up. • More on the diagnosis. The second diagnosis was a problem with the expansion valve, possibly debris. When they told me this I questioned how debris could be in the system. They suggested hose deterioration. Hose deterioration is possible but I doubt it on a 4 year old car. I suggested that the debris could be debris from the failed compressor from a year earlier (covered under warranty). Then the story changed. I was told that there was no debris in the expansion valve. I was told that the expansion valve was stuck and could not function. This leads me to believe that they were not certain as to the root cause of the problem, or they were trying to avoid a second warranty claim. Why did the story change? • Last, I was told that the repair would not be covered under warranty, even though the car was 23,000 miles under its mileage warranty and only a couple of weeks over its time warrantee. I did not expect this from a high end car dealership. This AC problem was a problem that existed for months, maybe since the compressor was changed out a year earlier. This failure should have been considered an existing problem. There was no budging Momentum or Jaguar from their decision. • Subsequently, I took the car to another shop and had the expansion valve changed out (per Momentum’s diagnosis). The shop doubted Momentum’s diagnosis but changed out the valve anyway. There were no debris found in the valve and there were no indications that the valve was ever stuck. A new valve was installed and the AC problem still persisted. The Momentum misdiagnosis was incorrect (again). • Loosing confidence in Momentum that the car AC would never be fixed, I sold the car. If I had kept the car, I would have never used Momentum’s Service center again, and I will never buy another car from Momentum. More

Poor service and parts fraud. I had a brake job done on my XC90 and 3000 miles later I needed new pads and new rotors. Due to poor quality of their service they've ruined a pair of perfectly good rotors an my XC90 and 3000 miles later I needed new pads and new rotors. Due to poor quality of their service they've ruined a pair of perfectly good rotors and cost me over $800.00 They refused to pay for it and are extremely nasty. When their service manager heard of my problems, the response was - take your business elsewhere. I suggest, to anyone considering this dealer to do exactly that! When I had condensation on my taillight (warranty covered) they ordered replacement from Volvo, told me it was replaced with a new taillight, but a few days later condensation appeared in the same spot. What are the chances that a brand-new Volvo part would be defective in the same way in exactly same area? They simply billed Volvo for new part, but left the old one on the vehicle (just dried condensation off with a hair dryer) POOR SERVICE, DISHONEST PEOPLE More

They quoted $800 for front brakes and 60k service, but when I got the invoice it had grown to $1700 without further approval. The ala cart prices for individual services seem to be quite arbitrary and n when I got the invoice it had grown to $1700 without further approval. The ala cart prices for individual services seem to be quite arbitrary and non-repeatable. The billing on my invoice didn't match the prices on the service advisor's printed copy for several items. I will never take any car back to Momentum Jaguar for service (and consequently would not consider buying one from them either). More