Land Rover of Roaring Fork - Service Center

I own two Land Rover Discoveries (a 2017 and a 2019) and had the leaky windshield issue with both of them. From what I was told, the first few years worth of production (started in 2017) of these vehicles h had the leaky windshield issue with both of them. From what I was told, the first few years worth of production (started in 2017) of these vehicles had windshields that were not sealed correctly, so rain and melting snow would leak into the car through the seals around the windshield. I began calling Land Rover Roaring Fork's service department in October 2020 to get the issue repaired under warranty. The service person, Jake Sampson, said they were waiting to get more windshields in stock and would call me as soon as they came in. In the meantime, the dealership in Colorado Springs and the dealership in Dallas where I bought the two cars were telling me they could get plenty of windshields, but when I called back to ask about this Jake would not return my phone calls. After months of trying to get a call back from Jake, I finally called in to speak with a manager on May 27th, 2021 and he had the first of the two towed to the dealership for repair on June 1st, 2021. By this time, there was permanent damage on the inside of the car so he told me to call Land Rover's corporate complaint department. I filed my complaint with Land Rover's corporate complaint department and have not heard back to this day in February 2022! FWIW, I also tried to order a roof rack through this dealership, but they said they could not ship it to me in Crested Butte because a high percentage of the ones they ship get destroyed in shipment. A woman from the dealership called me in June 2021 to collect payment, so I gave her my credit card number, but then I received a civil complaint from the dealership for non-payment in February 2022. I don't know why the woman never ran my credit card for the payment, but I guess they prefer to file a civil complaint against their customers rather than calling again to ask for my credit card??? Bottom line, I would not go to this dealership for service, I would not count on any phone calls back from this dealership if you leave a message, and I would not count on Land Rover corporate making good on any damage to your car caused by issues they have widely acknowledged and covered under their warranty program. I am in the process of selling the two Land Rover vehicles I own and will never purchase a Land Rover in the future. More

Very friendly and prompt. Kept me updated on the progress of my vehicle while it was being serviced. Let me know when it was completed. of my vehicle while it was being serviced. Let me know when it was completed. More

the service team was great...they were able to get me in with very little notice. I'm not from roaring fork and they made me feel at home. Much appreciated! with very little notice. I'm not from roaring fork and they made me feel at home. Much appreciated! More

The service, dependability and courtesy provided are excellent. I would recommend the Land Rover Roaring Fork to all. It is a pleasure to do business with this dealership. excellent. I would recommend the Land Rover Roaring Fork to all. It is a pleasure to do business with this dealership. More

Amazing! Jake always is awesome and turns the big problem to a solution!! I recommend them 110%, nice people and a good place to wait while they are working Jake always is awesome and turns the big problem to a solution!! I recommend them 110%, nice people and a good place to wait while they are working with your vehicle. Thank You More

This dealership has taken care of my LR4 for the past 8 years. They have always been very professional, courteous and accommodating to my needs. years. They have always been very professional, courteous and accommodating to my needs. More

Excellent service dept. I needed service and brakes for our Range Rover and as usual Shari and the service dept came through and did an excellent job. I have been dealing w I needed service and brakes for our Range Rover and as usual Shari and the service dept came through and did an excellent job. I have been dealing with this dealership for approximately 10 years, have purchased from them and all ways had my Range Rover serviced at this dealership. I can highly recommend them. More

Easy peasy I took in my vehicle to get it checked out, install a charger and do some software updates. They were flexible on my timing, and their estimate for t I took in my vehicle to get it checked out, install a charger and do some software updates. They were flexible on my timing, and their estimate for the work completion time was correct. They made it easy for me. More

Routine Service & winter Tire change over The crew at LRRF are the best - they always go out of their way to make sure everything is taken care of and even picked up my truck and dropped it The crew at LRRF are the best - they always go out of their way to make sure everything is taken care of and even picked up my truck and dropped it back off !- Extremely courteous and professional Thanks again team Jordan More

Top notch service department I was stranded in the Glenwood Springs area when my car broke down. I had to drop it off and continue on my journey. Shari and her team did a specta I was stranded in the Glenwood Springs area when my car broke down. I had to drop it off and continue on my journey. Shari and her team did a spectacular job of obtaining the necessary parts and fixing my vehicle in my absence. I was able to pick my vehicle up on my return trip. They went above and beyond to make sure I was helped. They were a real pleasure to deal with. More