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Steve Landers Kia - Service Center

Little Rock, AR

4.0
219 Reviews

219 Reviews of Steve Landers Kia - Service Center

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June 02, 2024

My technician J. Was great. But there were other concerns I have now emailed the manager about TWICE with no response. Every time I come there it's a xxxx problem. Gu More

by nbarkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Messersmith
Jun 06, 2024 -

Landers Kia responded

Our team has acknowledged this review.

May 31, 2024

Great people & great service. All we needed was a software update this time. We had a scheduled appointment for 8:45 a.m. After not hearing from anyone all day, I called at 3:50 p More

by READEMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Landers Kia responded

Thank you for sharing your experience with us. Your feedback is important, and we appreciate your understanding. Please feel free to reach out to us directly if there's anything we can do to further assist you. Sincerely, The Landers Kia Team

May 31, 2024

Great service, great Dealership! !! Highly Recommend!!! Right up there with the Lexus Service I received, at Lexus!! More

by robertsarge57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Landers Kia responded

Thank you for the 5-star review! We're thrilled to hear that you had a great experience at Landers Kia. We hope to see you again soon! Sincerely, The Landers Kia Team

May 31, 2024

Customer service is extremely friendly. I’ll be going back to have my front end alignment completed. More

by LEXIS0053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Landers Kia responded

Thank you for recognizing our friendly customer service, we truly appreciate it. We're looking forward to assisting you with your front end alignment at Landers Kia. See you soon! Sincerely, The Landers Kia Team

May 30, 2024

10:00 am appointment for an oil change took 2 1/2 hours. Never waited this long for an oil change that cost $72.Why do you need an appointment if you have such a long wait. More

by EMHOWARD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Whitlock
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Landers Kia responded

Thank you for sharing your feedback with us. We're disappointed to hear about the extended wait time you experienced during your oil change appointment. Our goal is always to provide efficient service to our customers. We appreciate your patience and understanding and would like to invite you to reach out to our team directly to address your concerns further. Thank you. Sincerely, The Landers Kia Team

May 29, 2024

Great service, fast, clean location, friendly costumer service. On time, reasonal price, close to my house. More

by thiagosvillage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Whitlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Landers Kia responded

Thank you for the kind words and 5-star review! We strive to provide exceptional service and are thrilled to hear about your experience with us. We look forward to welcoming you back in the future. Sincerely, The Landers Kia Team

May 27, 2024

Excellent customer service! Waiting area is always very clean and well stocked with coffee and tea. The staff is courteous and always helpful. They kept me informed of my cars s More

by shanehilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elija Spaw
May 29, 2024 -

Landers Kia responded

Thank you for the kind words! We are thrilled to hear about your positive experience at Landers Kia. It's fantastic to know that our customer service, waiting area amenities, and communication met your expectations. We truly appreciate your feedback and look forward to serving you again in the future. Drive safely! Sincerely, The Landers Kia Team

May 24, 2024

I travel 2 hours in the opposite direction from a Kia dealership to go to Lander's. As long as they treat me well, I will continue to have my car serviced there. I have developed a relationship with some More

by da5507bethea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
May 28, 2024 -

Landers Kia responded

Thank you for your 5-star review and for making the effort to travel to Landers Kia for your car service needs! We are so glad to hear that Wade, Elijah, and John have made a positive impact on your experience. We truly value your loyalty and look forward to continuing to provide you with top-notch service in the future. See you next time! Sincerely, The Landers Kia Team

May 23, 2024

Landers Kia has been great to work with. It’s been easy to make appointments. Fast, friendly service. Service team has always exceeded expectations. More

by baggerscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Messersmith
May 24, 2024 -

Landers Kia responded

Thank you for your 5-star review, Scott! We are thrilled to hear that you found our service team easy to work with, fast, and friendly. We appreciate your kind words and look forward to assisting you again in the future. Thank you for choosing Landers Kia! Sincerely, The Landers Kia Team

May 23, 2024

Very thankful for all the communication from Elijah. He kept us up to date on everything that was happening. More

by 3jillsrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah - service dept.
May 24, 2024 -

Landers Kia responded

Thank you for sharing your positive experience with us! We appreciate your kind words about Elijah's excellent communication and keeping you informed throughout the process. At Landers Kia, we strive to provide top-notch service to all our customers. We look forward to welcoming you back in the future or feel free to share your experience with others. Sincerely, The Landers Kia Team

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