Landers Toyota - Service Center

Adrian Daniels is the best! He always helps get me in and out! He takes time and explains things as needed! He’s just great! He always helps get me in and out! He takes time and explains things as needed! He’s just great! More

I have had my vehicle for 3 weeks in total. I’ve had to bring it in twice for a total of 6 days already. The second time I brought it in for the heat not working, they tinted my windows without I’ve had to bring it in twice for a total of 6 days already. The second time I brought it in for the heat not working, they tinted my windows without consulting me. What a nightmare and now I’m stuck with it.. More

Prompt work; courteous attendants. Wait time was amazing. I was able to work while waiting for my vehicle. Wait time was amazing. I was able to work while waiting for my vehicle. More

Gave lady heads up on issue. They did no groundwork on it prior to my appointment. They did no groundwork on it prior to my appointment. More

Made appoint on Saturday, August 20th for Wednesday, August 24th to have a Crankshaft Position Sensor replaced. After arriving they advised that I replace my 2 rear tires because of the tread depth. I r August 24th to have a Crankshaft Position Sensor replaced. After arriving they advised that I replace my 2 rear tires because of the tread depth. I received a quote and accepted it. First they had ordered the wrong Crankshaft Position sensor, which was the main reason why I brought the vehicle in for service. The new crankshaft sensor arrived 1 week and 2 days later. After leaving the dealership I noticed that my truck was driving weird. My partner noticed that my back rear tire was wobbling bad. This is one of the tires that was replaced. My truck was unable to be used for over a week be cause of the combination of bad Crankshaft Position sensor and wobbling tire. I brought my vehicle back in for service on Saturday, September 3rd. One day after the Crankshaft Position sensor finally arrived. They claim that I have a bent wheel axel causing the wobble and gave me a nearly $3000 estimate to repair. My truck did not have a bent wheel axel when I brought it in initially, but now has a bent wheel axel according to Landers Toyota. Estimates are extremely high and they may damage your vehicle. More

Clifford from the parts department is so awesome. He has a great attitude on the phone and helped me get my problem sorted. He’s super amazing. He has a great attitude on the phone and helped me get my problem sorted. He’s super amazing. More

Took our vehicle for the airbag recall. Arrived at 10;15 for a 10:45 appt time. told it would take a couple of hours. We came back at noon and were told it would be ready at 2:00, since we Arrived at 10;15 for a 10:45 appt time. told it would take a couple of hours. We came back at noon and were told it would be ready at 2:00, since we live in Maumelle we decided to call at 2 to make sure it was done. Were told it hadn't been started. We called again at 4;40 and were told they checked the "harness" and it was fine. We will never return and will use the dealer in Conway. Very unprofessional and not customer friendly. We bought our car there and they were wonderful. Service dept. not so much. More

Know this~ pre-sell, they'll be all smiles, folksy and full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty opti full of assurances regarding their 'superior' customer service. Once you've picked your car and ready to sign, they'll present you with warranty options. I've always been leary of warranties, so I was hesitant when their Finance Manager started his pitch. He was good. He smiled, assured me of the stellar commitment to service and even provided me his personal cell number to call, should I ever have problems with service after the sell. Based on his appearence of sincerity, we bought the platinum warranty and the scheduled oil change maintenance plans. First issue was a malfunctioning radio. It never worked. It would sputter, hiss and crackle every time the truck was started, and I wasn't able to even turn it off. I took it in twice, leaving it for multiple days at a time, to get it fixed under warranty. It took eight months before they finally replaced the unit. I spent eight months constantly hassling with their service reps. Exhausted and frustrated with the total run-around, I called the Finance Manager that had been so assuring that he'd help me if I ever ran into problems. He blew me off both times, and he hung up on me the last time I called. Good ol' fashioned sleazy car sales tactics. Then, I took the truck in for routine oil change and muli-point inspection before taking the truck on a long road trip. Landers Toyota gave it a clean bill, noting only the airfilters needed replacing. Halfway thru my trip, the steering started making grinding noises. It turns out the power steering fluid was very low. Yet, just days before, they gave gave it a thumbs-up. Now, I have to wonder what else they missed? To be fair, I have managed to get responses from upper management, but only after hours of leaving voice mails, emails, etc. They all empathize and say all the right things, but again, no follow up or follow through. It feels like it's all been for show, a series of meaningless gestures that hasn't really addressed the problems at all. All I want is for them to provide the services that I've paid them for. Nothing more, nothing less. All of this started with me using the 'please and thank you' approach. As time wore on without recourse or results, I had to escalate. This review is my last resort to have my problems addressed. Nothing else has worked. Buyer beware. More