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152 Reviews of Landmark Ford - Service Center
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June 21, 2022
My girlfriend and I took her car to Landmark Ford in August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA t August of 2021 to have her entire engine replaced in her 2017 Ford Escape. To be clear, we purchased the vehicle from another Ford dealership in CA the year prior so the need for the engine to be replaced was NOT Landmark Ford's fault. We called Landmark Ford and had to wait over a month for her car to be seen for the initial diagnosis. It was determined by Landmark Ford that her engine needed to be replaced, and that it would take around 2 months to do. Supply chain issues and labor are what caused the long wait, and we understood that. 2 months go by of horrible contact. We constantly reached out, via voicemail and text, and consistently were ghosted. We finally received a callback to notify us they forgot to order a specific part for the engine, and that it would take several more weeks to have the part shipped and installed. We understood, and asked for better communication. The communication this time was better, and finally after a several month ordeal August-November, we got her car back. We were happy. Now February 2022 hits and her check engine light turns on. So we call into landmark ford and are told it's going to be a month before the car can get in. Finally get the car in, and it turns out it was running on incredibly low oil because the service department installed the new engine wrong and had leaked oil everywhere. They fixed it at no cost in March, and sent us on our way. A couple weeks later, there were more oil leaks. So we took the car BACK to landmark ford to have it fixed. This was starting to get very frustrating. They "fixed" the car once again, and sent us on our way. Not one day later, we are driving the car and the front right wheel disconnects from its connections ON TRAIN TRACKS. So we are stuck on train tracks, frantically calling police, all because landmark ford forgot to put a nut back on the ball joint (take a look at the pictures). Took it BACK to Landmark Ford for them to fix it (because nobody else would touch the car), and they found MORE oil leaks. 4 weeks later, picked up the car and sent us on our way. Last week, we took the car back to make sure there are no more oil leaks. To our surprise, no more oil leaks. BUT! Money was stolen out of her center console. Gone. I have left the service director a voicemail and am waiting for a response... i will update this review when he gives me a call. DO NOT BUY FROM OR TAKE YOUR CAR TO LANDMARK FORD! You will regret it. More
by masonarnold113
Helpful May 31, 2022
I am extremely thankful for the help I received today. Tony and his team went completely above and beyond what they had to do and I am blown away by the customer service and real kindness me and my son ex Tony and his team went completely above and beyond what they had to do and I am blown away by the customer service and real kindness me and my son experienced. Thank you so very very much More
by JessiRey
Employees Worked With
Tony Garcia
May 05, 2022
If you own a vehicle that needs gold team services I highly recommend not even wasting your time. Both times I’ve been in contact with this service department it has been nothing but a hassle. It’s pr highly recommend not even wasting your time. Both times I’ve been in contact with this service department it has been nothing but a hassle. It’s pretty bad when you own a car that you have to wait days to even pray for a call back Is department is obviously lacking customer service skills and needs serious help in this manner. More
by todddubroca
Employees Worked With
February 10, 2022
Horrible customer service. Took my car in for service and seemed very uninterested in my issue. I had to call a week later to check on the status since I never heard anything from him. When I picked up my v seemed very uninterested in my issue. I had to call a week later to check on the status since I never heard anything from him. When I picked up my vehicle I popped the hood and noticed they had taken the battery cover off and set it on the wiper cowl and closed the hood on it. Horrible quality control. Would give zero stars for rating if I could. Won’t be going back ever again. More
by Iw29
Employees Worked With
November 10, 2021
I've purchased 2 cars: Taurus and Fusion and have been very happy with the purchases! Landmark Ford is the only place I take my cars for service...great service advisors, helpful and honestly care about very happy with the purchases! Landmark Ford is the only place I take my cars for service...great service advisors, helpful and honestly care about excellent service....even when I've called them from out of town with a question! Friendly and helpful...good feeling on work done. The rental staff is great, too! More
by Betty BB
Employees Worked With
David Carter
July 18, 2021
We have been to a number of dealerships here in town. Jeff gave us the best experience of all the people/dealerships we've met. He helped us buy something (Lincoln MKX) that we otherwise would not have c Jeff gave us the best experience of all the people/dealerships we've met. He helped us buy something (Lincoln MKX) that we otherwise would not have considered just based on our online research. We love the car and we are very thankful for Jeff who helped find our car. Regarding the finance/sales dept experience (post-decision making): it was not the best. Mostly because I could not find precise answers to warranty, repairs required, etc. The warranty information they gave me was actually pretty much wrong. However, the service center at landmark ford walked me through the details of the warranty and was spot on. In the future, I think it would help if the sales dept communicates with the services team to get accurate repair and warranty information on used cars and provide it to the customers directly. More
by MANJUNATH
Employees Worked With
July 02, 2021
Kayla, always a friendly greeting with a smile. Shes thorough and fast. Great experience. Landmark has always been my dealer of choice for my Ford vehicles. thorough and fast. Great experience. Landmark has always been my dealer of choice for my Ford vehicles. More
by rob
Employees Worked With
Kayla Cawlfield
June 22, 2021
Adam Drake was top notch in helping me through my repair. He was knowledgeable, prompt, and followed through on everything he said! Thanks Adam! He was knowledgeable, prompt, and followed through on everything he said! Thanks Adam! More
by Raaberto
Employees Worked With
