Reason for Visit: Sales
I recommend this dealer: No
My Review of Landmark Ford:
Salesman was great, believed me that I had stage 4 breast cancer, and tried to help me find the car/suv to meet my mobility needs. It became obvious the salesman was under extreme pressure from management to make a sale before 9pm. At 10+pm, at the beginning of deal negotiations with management, I wanted to go home because I didnt have my meds, was in pain and wanted to come back the next day to finish the deal. Suddenly my keys to my trade in vehicle disapeared (I guess the walls have ears) and I couldn't leave.
We weren't offered a test drive; unbeknownst to me the car wouldn't start on the lot. Next morning we drove it around the block and called back to try to unwind the deal and get a new suv because, under the pressure to push the deal thru, neither my husband nor I got a test drive (dead battery) in that car before we bought it, and because it was uncorfatable, and wanted to exchange it for something that would meet my needs. They refused, the managers still not believing I had breast cancer, that I was just a drug addict. My huband was told by management "your wife's not credible", so don't have her call Landmark any more, We only want to deal with you" (sexist). After many more complaints, during a confrontation with the used car department, the manager was so angry he showed us that because we used the x-plan, Landmark only made 800.00 profit, so we only got "auction value" (21,000)on the trade in. The used car lot is now listing it for 30,600. We were also told by the owner, if we don't buy the extended warranty we wouldn't get roadside assistance, which we now know is not true, an that he wanted documentation of my condition. After 5 weeks of fighting, we gave up and decided to keep the 500, because the stress was causing my husband to miss work over it, and it was starting to affect my health. We've replaced the battery ourselves, because we won't deal with Landmark again.
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