Landmark Honda

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Todd/Blue Team

My Review of Landmark Honda:
I am always apprehensive in getting my cars serviced. I do over half the routine servicing myself and keep my cars in pristine condition. It is something I enjoy and take pride in. Some jobs however, like getting the brake fluid replaced, I usually leave to the professionals.

This is the first time I used this dealership; I have used another dealership in the area before but I wanted to find something better. So, I visited the service center at Landmark and found the staff to be helpful and the facility clean.

A few days later I scheduled my servicing. When I brought my car in I had to use a drop box because it was too early in the morning for them to open, which they well posted is due to a City of Alexandria ordinance. The whole process worked well. I was contacted later in the day by Todd to review the inspection they normally conduct. I authorized an additional work item beyond having the brake fluid replaced. All work was completed in time for me to pick up the car that evening. I inspected the car at pickup and found the car showing no signs of wear (clean driver's seat, no scratches around the engine compartment).

Quality of work was rated a 4 because the servicing wasn't totally thorough under the hood. The brake fluid reservoir had been filled to the top, well above the full mark, and had leaked out. I hadn't noticed this at the dealership because it was dusk, but I noticed it at home in my garage. I just wiped up the excess and chalked it up as a minor oversight.

Todd and the mechanic (whose name slips me right now) did a great job answering all my questions and taking care of my car.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Hancock

My Review of Landmark Honda:
Ron was a pleasure to work with and was very enthusiastic when selling us the car. He made the process very easy and entertaining. He was never too forceful, as we had experienced at other dealers, and was very informative about the car. I would not have worked with anyone else.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Rafael

My Review of Landmark Honda:
I found the car that I wanted on autotrader, located at Landmark Honda, it was definately a great deal and I wanted the car. I went to the dealership and Rafael came out to help us. He seemed alright and we took it for a test drive. The price of the car I got was great, I couldn't find another 2006 Rav4 fully loaded for under 18k with that few miles on it. I decided to purchase the car. While drawing up the paperwork Rafael started talking religion, which I don't believe in his religion and found offensive. I really wanted the car though, so I dealt with it and kept changing the subject. Now the car was covered in scratches, which the dealership gave us a "we owe" for them to buff and paint to fix the scratches. When I brought the car in to get it done, I left with the car looking great. It looked great up until my husband washed the wax off. They did NOT do anything but wax the car. We also bought the Cilajet on it, so by the time we realized it, all those huge scratches... now sealed it and we would have to remove the Cilajet, which we paid hundreds for, to fix them. The next issue was that I am active duty military and wanted out of state tags. About four days before the temp ones expired, they called to say they were overnighting the new ones. Great. Well next day came and they weren't there. I assumed maybe they had gotten them there late. It got to the point where it was hours before they were to expire and I wanted to come in to get different ones, as I have no way to get to work if I don't have a license plate. I called to talk to the woman in charge of plates and such and her reply was "drive with expired plates, the liklikhood of you getting pulled over is very slim." I'm pretty sure that for a car dealership to say that is illegal. I got so frustrated with her I just hung up and made my husband call back. Finally he got an answer that was acceptable, once they receive our real plates and send them out, they can't issue us temp ones. If the woman would have told us that instead of telling me to drive illegally, I would not have gotten upset. The car we bought also had a defective muffler, it went bad within 5000 miles. Landmark's reply was "it isn't in our warranty." I just spent a grand on a muffler that had a hole in it when I bought it, only I did not know it.

I did get the car that I wanted for a good price, it just angers me at how much this place lies and swindles you. Don't take the time to write me a "we owe" if you aren't going to live up to it.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Prisque

My Review of Landmark Honda:
Prisque was great but her manager was absolutely terrible. Prisque had responded to my email request for a quote on a 2009 Honda CR-V EX-L with navigation. The quote she provided me with was by far the lowest out of any of the local dealers, and it was an out the door quote, which included Maryland tax and title fees. This definitely lured me to the dealership with the written and itemized quote in hand in the hopes of sealing the deal and driving the new car off the lot. Unfortunately, as we were about to finalize the deal, her manager, who had originally approved the email quote Prisque sent me, decided to completely changed the terms of the sale at the last minute. His final offer ended up being over $1,600 more than the internet quote that I brought with me in writing. He was terrible to deal with and I ended up walking out of the dealership after he repeatedly refused to negotiate and refused to apologize for authorizing a quote that he knew he would not end up honoring. It was really unfortunate because Prisque was great to deal with and she was clearly upset and embarassed that her manager had pulled the rug out from underneath us like that. I would have loved to give her my business, but I certainly didn't want to give the management any money for being so dishonest and awful to deal with. I went elsewhere and the dealer I chose to do business with ended up matching the original quote that Landmark refused to honor.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tyrome Pratt

My Review of Landmark Honda:
My overall experience in purchasing a new Honda Ridgeline truck from Landmark Honda was extremely pleasurable.

- Tye Pratt was focused on providing the best service possible, understnding that my time was valuable and making the process very efficient. I priced several dealerships in the metro DC area, and Mr Pratt came back and beat the lowest price offered by the next best dealer. There was no pressure sales. Mr Pratt and I discussed options and he provided me with the bottom line with zero hidden costs. Quite frankly, I did not expect to get this level of honesty and integrity out of a car dealership, based in large part on previous bad experiences.

I would highly recommend Landmark Honda to anyone interested in purchasing a new or used vehicle.

Thank you for the opportunity to express my opinion.

VR, Peter Vasely

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: tim

My Review of Landmark Honda:
best experience ever for the sale of a car or for the service of a car... i like going to dealer for such work.. my friends give me high five and i think i make good choice too. salesman ask nicley to rate his performance and i tell him i give him very good score...

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Hancock

My Review of Landmark Honda:
This was my second car buying experience with Ron Hancock and Landmark Honda in the last two months. My first car got totaled so I needed to replace. Took a chance and visited a few other dealers before coming back BUT I SHOULD HAVE JUST RETURNED HERE!!
Great service, great understanding of what I needed and reliability to do some minor maintenance for me.
Ron is a pleasure to work with and I will definitely recommend to ALL of my friends that they should START their car buying search with Landmark Honda instead of the other way around!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mekdim Tilahun "Mack"

My Review of Landmark Honda:
It was a great car buying experience @ Landmark Honda. New Cars Consultant Mack greeted us in the parking lot and then went on to explain all the different features of CR-V LX & EX cars. He was very thorough and spent lot of time with us and answered all our questions. He was very professional and friendly. We ended up buying CR-V EX 4WD at a good price and he explined all the controls on the car before we left the dealership with the new car. All other staff members were were friendly too. We specially wish Mack all the best at this dealership!!

Kundan & Rekha Patel

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Hancock

My Review of Landmark Honda:
Landmark Honda, and Mr. Ron Hancock in particular, provided excellent, no pressure, service throughout the entire process. Not only did they provide objective advice to help me make the "new v. used" decision, they made turning in my leased Honda absolutely painless. I'd go back to Landmark Honda and Mr. Hancock again.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Sanita

My Review of Landmark Honda:
Landmark Honda is THE BEST. I bought my 2005 CR-V there in Aug 2005. It was a good experience but what was, and remains awesome is the SERVICE! Dave Sanita has been my service rep for five years and it is because of him and his team that I continue to have my vehicle serviced at Landmark Honda. Never before I have repeatedly used a dealer's service department because once they made the sale, it was over... Not in this case.

Dave is very good to explain what is needed and why; what is being performed; reminds me of the coupons available and he let's me know in advance what service is coming due so I can plan for it. He is totally 100% honest and trustworthy. He is truly customer focused and in this economy when I have a choice, HE IS THE REASON why I continue to return to Landmark to have my vehicle serviced.

I have never had a negative experience with Landmark and highly recommend them.

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