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303 Reviews of Landmark Honda - Service Center
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May 13, 2009
I brought my car in for service and had some concerns about the initial handling of my service. After I expressed my concerns to the service manager, he apologized for my experience and made an exceptio about the initial handling of my service. After I expressed my concerns to the service manager, he apologized for my experience and made an exceptional effort to remedy the situation. He was professional and courteous. I brought my car back to Landmark so that they could have another look at it. They went above any beyond what was necessary to ensure that all of my concerns were addressed and I believe my car left the service department in excellent shape. I have confidence that I can return to the dealership in the future with positive results. More
by Barbara724
Employees Worked With
Kevin, Larry, and Chris
Helpful May 09, 2009
I live in Maryland and have been coming to Landmark Honda for a little over 10 years. I have NEVER had my car serviced by any other Honda dealer. I choose to drive to VA for Landmark Honda due to the Excell for a little over 10 years. I have NEVER had my car serviced by any other Honda dealer. I choose to drive to VA for Landmark Honda due to the Excellent Customer Service, the excellent experience with having my car serviced with Charleston the technican who has worked on my car the last ten years if I have any questions he shows me exactly what's wrong with my car and explains it to me in great detail. I have established great business relationships with the employees over the last 10 years. The experience I get from the time I pull up to the time I leave is EXCELLENT. The car porters are even excellent. I could go on and on about Landmark Honda! I highly recommend Landmark Honda to everyone who owns a HONDA. More
by jrmama
Employees Worked With
Larry S., GeGe Showers
May 02, 2009
Given the limited # of characters, I'll have to keep this brief, I traveled 1 hour each way to get to Landmark Honda 2day as I only trust them w/my vechicle, my saftey of my Mom, my son, my German shepherd r brief, I traveled 1 hour each way to get to Landmark Honda 2day as I only trust them w/my vechicle, my saftey of my Mom, my son, my German shepherd rest in their hands. Todd Dixon, (Asst. Service Mgr), Len( tehcnician- don't know his last name) & Rasheed Powel& his boss Leo (Finance) and Joe( the owner)just super people- fair and honest as the day is long Bought a service contract on my 05 Pilot- it saved me & paid for itself in 5 invoices- first glimpse of the dealership- spotless everywhere all the time, even in the winter( snow everywhere etc) restrooms - immaculate...this is direct reflection of their service, percision, knowledg and ability/willingness to communicate, not condecending to "non car types"- will encourage repairs in an adamate fashion only when saftey is close to being compromised- other wise, parts are redcommneded to be replaced when worn out or making problmes. Fair, efficient and make great decisions( you car can't be done when promised( you're told early on)- you get a loaner on Landmark). Is a consumers advocate with Honda N.A ( will fight for you in warranty related issues)- FYI- Landmark, won the Honda President's award in 08 and has done so several years in a row and not soley for selling cars-when you see the sales force in action there, they are educating not pressuring consumers, they are working with them & LISTENING...I'VE SEEN IT FIRST HAD. Yes, they are busy- everyone moves w/a purpose there, nobody hanging around w/ciragrette's hanging from their mouthes/over their ears- its very professional there but not impersonal. Once the sale is completed, the service dept takes over and that's truly where the "marriage" to this dealership takes place, you're made to feel as if your business matters to Landmark as there will be no place else you'd rather go, why bother w/the rest when you can go to the best- Get your Honda serviced at Landmark and you'll never go else where- trust me. Too bad Chrysler couldn't have received some lessons from Landmark Honda...there is no time left to make mistakes w/your Honda repairs, you don't try to second guess your dentist or doctor- they guard your saftey- don't second guess on your Honda repairs.....Yes, I went there today and my insistence on leaving non-Honda brake pads on my Pilot cost me ( and I was told by Todd Dixon)you could hear the brake noise- and it cost me a pair of rotors- pretty expensive education, I should have listened, it cost me and that taught me...only Honda parts, only Honda education and thus only at Lanmark Honda More
by paripassou
Employees Worked With
Tod Dixon, Len(technician- don't knw last name) Joe( The Owner!!!)
March 10, 2009
Been using the service department at Rosenthal Landmark honda for a couple years now. I have bought both my car and my wife's car for here a couple years ago. We always bring our cars to the guys here an honda for a couple years now. I have bought both my car and my wife's car for here a couple years ago. We always bring our cars to the guys here and they know us and our cars very well now. they have never given us an excuse to dought there there honesty and work. they recently approaced my wife and asked her to rate the service they have given us over the last couple years. My wife agreed happily and told me to do it. More
by applepie
Employees Worked With
josh
January 30, 2009
My husband took our Honda civic to Landmark honda because it was making a strange humming sound, since we are a little tight on money these days I was worried something serious was wrong with it and it would it was making a strange humming sound, since we are a little tight on money these days I was worried something serious was wrong with it and it would cost us a fortune to fix it. The service manager inspected the car and siad the timing belt just need some lubrication and it wasn't a big deal. They fixed it and even added some windshield fliud for free. They had no Idea what it ment to us, I was so worried about the car since its our only source of transportation to work and other places. They were honest and very sweet. I guess they understand the value of money and great customer service. More
by dancing09
Employees Worked With
tom
October 15, 2008
Landmark Honda has a honest, fair repair shop. These people are the opposite of the bad stories you hear about. They have proven themselves to me to be completely honest. I use to do some of my own repa people are the opposite of the bad stories you hear about. They have proven themselves to me to be completely honest. I use to do some of my own repairs and can tell they do good work. It is hard to find an honest repair shop. I has been using Landmark Honda service department for 5 years now. More
by ArchCCC
Employees Worked With
2
September 11, 2008
Landmark Honda is a service department with integrity. I saw some negative reviews about Landmark Honda and I have to write my opinion about this Honda dealership. I have been a Honda owner since 2002 and saw some negative reviews about Landmark Honda and I have to write my opinion about this Honda dealership. I have been a Honda owner since 2002 and Landmark Honda has been the selling and service dealer since. Once when I was out of town on a business trip, I took my Honda in for an oil change and was told that it need about $800 dollars of repairs. I chose not to do it and on my next visit to Landmark Honda, I showed them the estimate. Come to find out, I did not need those services. I trust Landmark Honda with my Honda civic and no one else. More
by WalterFF
Employees Worked With
3
August 05, 2008
I like the friendliness and the professionalism that the service staff at Landmark Honda gives. It has been my experience that when you take your vehicle in for any kind of service, it is done right the fi service staff at Landmark Honda gives. It has been my experience that when you take your vehicle in for any kind of service, it is done right the first time. They also allow access to the mechanics working on your car. You can tell the mechanics enjoy what they do. In fact, if you are a repeat customer, they always are seeking feedback on your service visit and encourages their customers to write about it online - something that has never happened in a dealership service department I have ever gone to previously. This dealer cares about what their customers think. More
by PamelaM
Employees Worked With
2
July 22, 2008
Brought my 2003 Honda Odyssey in for an electric seat problem. Found a breaker problem. Thoroughly tested it, and didn't charge an arm and a leg. Did a check for other service required. Friendly servic problem. Found a breaker problem. Thoroughly tested it, and didn't charge an arm and a leg. Did a check for other service required. Friendly service, picked me up at the metro when it was ready. Pretty happy. More
by robertjwarren
Employees Worked With
Tony
June 25, 2008
Landmark Honda replaced the brake pads on my Honda accord just recently and the experience was a good one. My 2005 accord was just turning 55,000 miles when it started squeeking. I took in to Landmark Hond just recently and the experience was a good one. My 2005 accord was just turning 55,000 miles when it started squeeking. I took in to Landmark Honda and they informed me that it needed brakes. Fortunatly I did not have to replace the rotors on the car. The fixed my car the very same day and the brake noise are gone and the car feels like the day I bought it. I may be in the market for a new car soon and I will definitley put Landmark Honda on the shopping list. More
by BradChoTKO
Employees Worked With
2
