Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

i appreciate the personal attention. The service has always been thorough and informative. Even though I haven't always agreed with what has needed to be done at the time I was informed, The service has always been thorough and informative. Even though I haven't always agreed with what has needed to be done at the time I was informed, it was helpful to know about the potential issues. Thank you for your careful review of my vehicles condition. More

Forever waiting. 7am appointment. For a tailgate. Shuttle left so I couldn't get to work. Sitting here three hours not a peep. Oh but techs get here at 8. Sitting her 7am appointment. For a tailgate. Shuttle left so I couldn't get to work. Sitting here three hours not a peep. Oh but techs get here at 8. Sitting here just waiting forever.... More

Worst experience EVER They pulled the bait n switch on us which is insulting when we agree to an amount and then they are slow to get the real paperwork to you...after a we They pulled the bait n switch on us which is insulting when we agree to an amount and then they are slow to get the real paperwork to you...after a week it increases and they think we won't return the truck. Get more then one finance guy....spent too long sitting around. A joke. More

Sales Experience Absolutely the worse sales experience of my life. Before you judge me as one who complains, I will tell you that I rarely write reviews. I was hel Absolutely the worse sales experience of my life. Before you judge me as one who complains, I will tell you that I rarely write reviews. I was helping my recently retired parents fined a used vehicle. I found a LHM car online, that was at one of their other dealerships. I called the Bountiful locations and they said they could help me. When I arrived, I was told that they did they did not like dealing with the other LHM dealers and that we could look at other vehicle, onsite. I should have just left then. But, we relented and looked at what they had. They took me to a Corolla. We took it for a test drive and there was a MAJOR vibration in it. I told the Salesman there was a serious issue with the car and he brushed it off. I tried talking to the Manager and asked about seeing the original car that we came to see, and he would not commit. He just talked, and talked, and talked. I guess it was a ploy to wear us out. We finally left and went to Tony Divino in Ogden and bought a Nissan Versa. Granted, this was 2 years ago. I can't remember who the Salesman was, but he had long hair tied up in a pony tail. I would never, ever buy from LHM. More

Very dishonest I will never be back to this dealership again. Neither for service nor buying a new vehicle from them. My Jeep had 1300 miles on it and the tire that I will never be back to this dealership again. Neither for service nor buying a new vehicle from them. My Jeep had 1300 miles on it and the tire that the dealership installed blew out on me on the freeway. These were dealer installed tires and rims. They refused to cover the tire because I didn't buy their tire and wheel warranty on the Jeep when I got it from them. They claimed that a staple in the tread of the tire caused it to blow out on the freeway going 60 mph. The staple was in the tread of the tire about an 1/8" of an inch or so. This is an all terrain tire that's designed to take a beating. The tire was a BF Goodrich all terrain tire that has a 6 year 60,000 mile warranty on it through BF Goodrich. The dealer also claimed that the tire pressure chip was broken and needed to be replaced. I called BF Goodrich and they said that the tire is covered under warranty and that the dealership should replace it under warranty. I was on the line with BF Goodrich when they called the dealership but it just went to voicemail at the service department. BF Goodrich then told me to take the Jeep to a tire store and the tire store exchanged the tire under warranty. They also tested and installed the tire pressure chip that the dealer claimed was broken and needed a new one. The chip was not bad, it worked just fine. This dealership was trying to steal money out of my pocket for things that were covered under manufacture warranties and for replace of parts that were not broken. We live in 2016 and this is not the kind of service I would expect from a dealership the size of LHM. This service department had a fair chance to make a customer for life out of me but they failed so bad that I will never go back there again. Never for a new vehicle nor service. More

Great customer service I had a great experience when I bought my Jeep Compass. From the time I walked in until I walked out with my keys in my hand. I worked with a great tr I had a great experience when I bought my Jeep Compass. From the time I walked in until I walked out with my keys in my hand. I worked with a great trio: Dustin, Stef and Spencer. They were friendly, understood what I wanted, patient, and best of all worked for me and got what I wanted and the price I needed so I could have the payment I needed. They didn't push anything on me or stress this was their job, they acted like they were my friend and they were just there to talk to. A very comfortable, friendly, and professional business. Thanks for everything!!!! More

Dishonest manager This was my single worst experience in any retail situation that I have ever experienced. They pulled my credit based off of very inaccurate quote pri This was my single worst experience in any retail situation that I have ever experienced. They pulled my credit based off of very inaccurate quote prices. I wish I remembered the managers name to help others avoid any interaction with him. More

Great and quick service I came early and was taken in quickly. I had an oil change. I was not there an hour before it was done. I was advised about the up coming service need I came early and was taken in quickly. I had an oil change. I was not there an hour before it was done. I was advised about the up coming service needs so I could prepare for it as it is an important one. Thanks see you in 5 More

Excellent Service I bought a car from Wasatch Auto Group and desired to have a second key fob for the vehicle. They said they would contact the nearest dealer who would I bought a car from Wasatch Auto Group and desired to have a second key fob for the vehicle. They said they would contact the nearest dealer who would make me one at the dealer's price plus programming. When they told me I should go to the Larry H. Miller Chrysler Jeep Dodge Ram Bountiful, I was hesitant because all of the reviews that I had read did not give their Service Department a very high rating. In fact, it was just the opposite. However, since the arrangements had been made, I called the Bountiful dealership and made an appointment. To my surprise, the receptionist and Service Advisor, Ryan, gave me excellent service. I was warmly greeted by Ryan, who asked what I had been quoted from Wasatch, and I told him. He gave me an estimate of what it would probably cost, and was within $1 of the actual charge. I would highly recommend the Service Department of this dealership in Bountiful. More

Service Original purchase was pleasant and services have been excellent. The women who conducted my service was very friendly, efficient and professional. The Original purchase was pleasant and services have been excellent. The women who conducted my service was very friendly, efficient and professional. The experience made my day more pleasant. More