Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
Sandy, UT
699 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center
My overall experience was great. I only have two complaints, my Jeep had the smell of smoke when I picked it up. Assuming the person working on it smelled heavily of cigarettes. Not pleasant for s complaints, my Jeep had the smell of smoke when I picked it up. Assuming the person working on it smelled heavily of cigarettes. Not pleasant for someone who doesn't smoke. And the wait time was a bit long. I waited for an hour to only have the oil changed. They didn't rotate tires this time since I had done it recently, so I would have expected for having an appointment it would have been finished a bit faster. However, the people were very friendly and helpful. More
Larry Larson and the jeep service staff was very knowledgeable and found the problem quickly and was able to install the new part in a quick manner. knowledgeable and found the problem quickly and was able to install the new part in a quick manner. More
I brought my 2012 Chrysler 300S in for warranty repair of two items. The carpet on the drivers side and a small ding on the rear passenger door that was covered by an optional "chip and ding" warranty that w two items. The carpet on the drivers side and a small ding on the rear passenger door that was covered by an optional "chip and ding" warranty that we purchased. Both items were replaced/repaired quickly and professionally. My wife and I have been coming to Larry H Miller Chrysler/Dodge for several years for both sales and service and have yet to be disappointed. More
I really must say that I am always treated very well, quickly, and professionally. I appreciate being greeted as soon as possible and service completed when stated. Why would I ever go any other place? quickly, and professionally. I appreciate being greeted as soon as possible and service completed when stated. Why would I ever go any other place? I do like the new check out system with the service adviser going over the repairs etc. And I really think Larry Larsen is the best! More
Larry Larson has been my service man for years. This is at least the 3rd Jeep vehicle that he has helped me with. He is very knowledgeable and professional while being friendly and personable. I always loo at least the 3rd Jeep vehicle that he has helped me with. He is very knowledgeable and professional while being friendly and personable. I always look for him when I go to the service department. I know when I turn my Jeep over to him he will make sure the problems are fixed. Last time I had it in there the technicians even fixed something I had forgotten to mention (the e-brake cable needed to be tightened). Overall, I couldn't be happier with the way he treats me and the hard work the technicians put into keeping my vehicle in tip top shape. More
I brought the service center an unusual problem that they had not seen before. They explored the best ways to fix it and kept me informed every step of the way. had not seen before. They explored the best ways to fix it and kept me informed every step of the way. More
Always friendly and courteous. Work performed in a timely manner with any updates as needed. This is how I have been treated with minor service or any repair work timely manner with any updates as needed. This is how I have been treated with minor service or any repair work More
Brandon was very friendly and the work was done fast less then one half hour. I like to buy the three maintenance package for and the road ready inspection. then one half hour. I like to buy the three maintenance package for and the road ready inspection. More
Chris was a good guy, he was really good actually. The supervisor on the phone was a good guy, more than reasonable. The other guy from Monday was not so great although the initial guy I talked to Monday supervisor on the phone was a good guy, more than reasonable. The other guy from Monday was not so great although the initial guy I talked to Monday was great. First off, I had a hitch that was to be put on my 2008 Honda Odyssey (Touring Edition) and I had an appointment I had made. I showed up and spoke to Chris. Come to find out they never ordered the parts so I drove all the way from Ogden to Sandy for basically a joy ride. I told Chris I expected to be compensated, he asked how, and I said, how about GAS! So he made a call two or two and told me the parts would be ordered and to bring the vehicle back on "E" so he could compensate me with a full tank of gas. I thanked him, and told him when I needed this hitch by, he said I would hear from them by the early part of next week. Well the following week week came and I had to call them. The parts had barely come in, which explains why nobody called yet, an they scheduled me ASAP. I went in, got checked in by a super guy, an hour and a half later while waiting with three small children I get called on my cell, the wrong parts were ordered, and with warranty stuff they wanted to do, they would be keeping it for at least another day. So the car rental doesn't come with comparable vehicle, they come with this dinky miniature compact, and the 3 car seats wouldn't fit, so they got me a Jeep Liberty. I call the next day it won't be done, but it will be done the next day. I ask about the tire issue which I was told I would get two new tires (2 worn tires on the back Not the DEALERSHIPS FAULT LHM HONDA in MURRAY takes the fall for that one) I am told they are going to "Rotate" the tires... Anyway I called Corporate Headquarters to complain, about forty five minutes later I got a call from the "Supervisor" of service, they will put on a new tire if I'll pay for the other tire at their cost, mounting and balance on they're dime. Better than nothing, so I agree. When I got there to pick up the vehicle at 3:00 pm the next day it was completely finished, and detailed, no gas, but all the work was done, and Chris treated me like a King! Paid for tire, moved all the car seats back into our wonderful new Honda Odyssey Touring Edition and rode home in style!!! I Love this car, love my purchase, service wasn't horrible just aggravating, people like Chris and his supervisor made up for everyone else's dropping the ball. Overall I wasn't happy with the rest of my experience other than Chris and the supervisor I spoke with on the phone about the tires after I called corporate headquarters. It doesn't hurt to complain when your UNHAPPY, things can get fixed to make you satisfied. More
First and worst experience with a dealership after moving to new mexico. Customer service should be rated zero, not one. After a new windshield (on schedule and on budget), they suggested an $850 master cy to new mexico. Customer service should be rated zero, not one. After a new windshield (on schedule and on budget), they suggested an $850 master cyl. install as well as some other work. No other service group I have had the vehicle checked out at (4 that I can remember) recommended the same repairs. Since the dealership did this 'bonus, inspection they did not call to give me this information till after the service department was closed. This of course was only after I was calling every 30 min for the last 3 hours they were open. When I asked to get my car back that evening, it was only noted that the cashiers and personnel that could access the vehicle had already gone home for the day. This really put my wife and I far out of our way and off schedule the next morning when we had to pick up the vehicle all for something they did without consent. This is just my story. I wish I had asked around before going to this dealer's service department. My wife and I both found countless horror stories about this location through co-workers and classmates. Do yourself a favor and either get in close with the Larry H Miller mafia, or just go to another location. More