Had what I thought was a bad experience. Will admit I knee-jerked without getting the entire story. The folks there are new Mr. Ellis and Mr. Davey. The information I got was delivered, and received, poorly, but the message was positive. Bottom line, they both made time for me and explained that they truly were engaged, it just wasn't relayed the way I expected.
If you have reservations, give them a chance. They were sincere and honestly did, at least by me, did all the right things and listened to my concerns.I walked out a bit chagrined.
As of now, I couldn't recommend them more.