Larry H. Miller Hyundai Peoria

Power Outage I purchased my car there and have gotten my oil changed there before. The service is consistently friendly, honest, and complete. This time was no exc I purchased my car there and have gotten my oil changed there before. The service is consistently friendly, honest, and complete. This time was no exception despite the storm causing a power outage. As soon as power was returned, I was contacted and given a new time for pick up. The sincerity in the phone call made me feel no matter what the outcome, I would accept it. I was pleasantly surprised that though he apologized, this only delayed my car an additional hour outside the estimated time. Upon pickup, I was impressed with the facility but ultimately it is the friendly service that makes me LOVE taking my car there. More

Sonata Recall/Shift lever cable On time appointment. Good explanation of work being performed. Outstanding customer waiting atrea. Short wait time. Great service department. Wou On time appointment. Good explanation of work being performed. Outstanding customer waiting atrea. Short wait time. Great service department. Would definitely recommend this service department to a friend. More

Great experience Luis was an amazing employee who made our car buying experience stress-free and comfortable. He was very personable and friendly yet very professional Luis was an amazing employee who made our car buying experience stress-free and comfortable. He was very personable and friendly yet very professional at all times. We drove 4 to 5 cars with him and then we made a great deal. Earlier in the day we had test drove cars at a different dealership and had a very unpleasant experience. Larry H. Miller dealership was a different environment, clean and spacious an overall professional atmosphere. Luis was exceptional and we'll never forget how special he made us feel. We live and work in Prescott and will refer him to all our friends and colleagues. Thank you Luis and Larry H Miller for rising above the rest in terms of customer service and fair dealings. Matthew and Cecilia Taylor Prescott AZ More

Awesome Great Experience every time I get my car serviced here. The new building makes the experience so much more enjoyable. Love the staff and how friendl Great Experience every time I get my car serviced here. The new building makes the experience so much more enjoyable. Love the staff and how friendly they are, its great to see them respect my time and try to get me in and out in a timely manner and keep me updated about the progress More

New car purchase. Farid was very helpful, went above and beyond what was expected. Enjoyed our experience buying our car. We would Larry Miller Hyundai Peoria to frie Farid was very helpful, went above and beyond what was expected. Enjoyed our experience buying our car. We would Larry Miller Hyundai Peoria to friends and family. More

service As always such a pleasure to deal with this dealership and it's employees. Excellent service, clean facility, and very courteous and friendly employe As always such a pleasure to deal with this dealership and it's employees. Excellent service, clean facility, and very courteous and friendly employees who take the time to listen to your concerns and explain all of the service done to your vehicle. More

Stay away! My husband and I made the mistake of buying from this dealership. We are working professionals with a growing family (children ages 2 ½ and 1) who de My husband and I made the mistake of buying from this dealership. We are working professionals with a growing family (children ages 2 ½ and 1) who decided it was time for a larger yet economically sound vehicle. The sale of our new car went smooth and our sales man, Mike, despite being new was friendly and helpful. We signed the paperwork and were told by Mike that Hyundai would take care of our returned lease to our previous dealership. We handed over our keys (all sets) to our old car, Mike drove it to ensure it was working properly and we were on our way with our new vehicle. It wasn’t until two months later that we received notification that our previous lease was out of contract, we owed over $800 in payments, and the late payments had been reported to the credit agency (we had nearly perfect credit prior to this experience). We contacted Hyundai to learn that our previous leased car had been sitting on their lot for over two months without them having contacting the original dealership. I ultimately ended up speaking with two sales managers. Mario was helpful and understanding in the situation but Thad was a complete nightmare to work with. He was condescending, unsympathetic, and didn’t listen to my concerns. In fact, when I realized we weren’t getting anywhere on the phone I said that my husband would be in to speak with him in person. Thad was agreeable to the visit but when my husband showed up at the dealership, Thad refused to leave his office or even speak to my husband about the concern (the dealership was empty at the time of his visit). I will reiterate that he is a SALES MANAGER. After several days of trying to solve this problem between the two dealerships Hyundai stated that they would pay ½ of the accrued fees and did call the previous financial department to confirm we had left the car with their dealership two months prior (to hopefully help clear our credit—yet to be seen). This is very upsetting to me as Hyundai originally stated they would handle the return and the reason we had such a large charge was because the car sat on their lot for over two months! $400 (1/2 of the $800) to a large dealership is nothing but $400 to a working family with two small children is a huge financial hardship. Not to mention the damage to our nearly perfect credit. It was a learning experience for us as we now know that the Hyundai could not handle the return of our lease but when the sales agent tells you otherwise and you are spending a large sum of money; there is some level of customer service that is expected. We have never had an experience like this. I am rating the dealership two starts (versus 1) because I am giving Mike the benefit of being new at the dealership (turns out they shouldn’t have offered to return our lease) and because Mario was somewhat helpful in contacting our previous lender to try to help with our credit. I do strongly believe we should have been reimbursed the entire $800 versus just ½ and the extremely poor customer service by Thad is inexcusable. We will not be purchasing another vehicle from this dealership in the future and encourage you to think twice before you do as well. More

Purchase of new Elantra Limited Excellent sales service got me the car I wanted in the color I wanted and had it delivered from another location for me. Price was what I wanted and Excellent sales service got me the car I wanted in the color I wanted and had it delivered from another location for me. Price was what I wanted and payments were also in the range I was able to accept. They worked with me on every step of the new car purchase to make it easy and comfortable for me. Daniel even bought me a diet mt dew and a slice of pizza for lunch while we were working on the new car deal. More

recall work Called last Thursday Because we received a recall notice on our Sonata they got us in Friday morning which was great. The car was done within an hour Called last Thursday Because we received a recall notice on our Sonata they got us in Friday morning which was great. The car was done within an hour and we were on our way. Larry Miller has great customer service More

My new Elantra I love my new Elantra, it's the fifth Hyundai I have bought over the years. The second from Larry Miller Hyundai. The sales people and service peopl I love my new Elantra, it's the fifth Hyundai I have bought over the years. The second from Larry Miller Hyundai. The sales people and service people are great, they have the best warranty out there on new cars. The Hyundai's make a name for themselves, they are so nice looking, dependable I just love mine. I'm a women and with that alone, I need a vehicle I can trust, depend on and not have to spend a ton of money to keep it running. I have friends who bought Hyundai's also, and feel the same way I do. Actually a friend bought a Elantra at the same time I bought mine. We had the same salesman and he was awesome. A guy I work with bought one a couple of months ago, and another co-worker bought a used one about a year ago. Everyone is very happy with their cars. I would recommend looking at the Hyundai if you are in search of a new vehicle before you buy another one. It might now be for everyone, but I would believe it would be in the running. Satisfied new owner!! More