On arriving the US three weeks ago, the first thing I and my wife had to was to buy a car. we contacted several dealer shops, Bill was the most informative, cooperative and friendly. He kindly found us our Tiguan which was quite hard to find in these areas, there was no hidden fees, and he suggested absolutely satisfying price. Bill responded to my questions quickly, honestly, kindly as well. Though my English is not fluent, he was very patient and helpful. The showroom was pleasing. Luke, who helped us to test drive, was also very nice and kind. We were impressed by Bill and Luke. We strongly would like to recommend this dealer. Thank you guys again. We are enjoying our new car very much!

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Everyone at Larry Roesch Volkswagen was professional, friendly, helpful, and as a team they had great customer service.

My experience there was as positive as it gets. My 75 year old mom bought an EOS convertible and Bart Chari was patient with her, he showed her the functions of the car several times, made us feel very comfortable during our time at the dealership, and gave her a great deal.

Bill Bertucci made sure we had all the information we needed for a car I had seen on the internet, and gave me all the necessary information so that we could make a well informed decision about a purchase.

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My wife and I visited the 2012 Chicago Auto Show. We decided to purchase the 2012 VW Tiguan. Upon entering the Larry Roesch Dealership in Bensenville we were greeted by Nick Pontarelli. He was courteous, informative and professional. The showroom display of vehicles was spacious,modern and aesthically pleasing to the eye. This was our first car purchase that wasn't anxiety filled. It was very pleasurable. Marajanna of the finance department was delightful to work with. She was highly informative and honest.

Two satisfied VW owners

Mary Ann and Fred

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While the quality of the work seems to be reasonable, their billing practices are questionable/criminal. You should go here if you like paying for services that won't be performed.

Needed a PCV hose replaced, was told that to replace it the intake manifold would need to be removed first. Thinking I could check on this to make sure they actually did what they were saying, I asked for the old parts back. They said this was fine, I agreed to the (ridiculous) price under the pretense that they would follow through on the job we discussed.

When I arrived to pick up my car, I paid my bill and went out to my car. My old PCV hose was in a box on the passenger seat. No intake manifold gasket (which would have needed to be replaced had they removed the intake manifold as discussed) was present.

I inquired about the missing parts at the service desk, and was passed a phone with a technician on the other end. I relayed my concerns to him, he said "No, I didn't remove your intake manifold", which was previously discussed and really the only reason for the outrageous price tag. I asked why I was being charged then for labor that was not performed, he answered "Thats how much the job costs."

All further questioning was responded to with suggestions of more services my car needed. I hung up the phone to speak with someone who might try to allay my concerns, but everyone around the service department seemed to have disappeared.

Frustrated, I walked dejectedly towards the door to go drink away my financial pain.

Larry Roesch VW, I hate you.

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We went to Larry Roesch and bought a used VW after a disappointing visit to the Autobarn in Mt. Prospect.

The difference between these two dealerships is forthrightness and honesty. Larry Roesch has no hidden fees, while the Autobarn tacked on over $2,000 in fees. We learned easily from Larry Roesch that the cost of VW certification for a pre-owned vehicle is $750, but after two hours of persistent questioning the Autobarn salesperson reluctantly told us it would be "somewhere around $1800 to $2000."

And unlike the Autobarn, Larry Roesch does not charge $275 for a second set of car keys. They don't charge you extra for cleaning the car, either.

Basically, Larry Roesch was upfront and honest and answered all of our questions and concerns. They didn't tack on extra fees. They were friendly and helpful. Their pricing was fair. I would definitely go back to Larry Roesch in the future.

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Great Job!!!!!! Ryan Sales Manager, Marijana Malencic,Tim New Sales All Are The Best You
Could Ask For Very Satified With, My Third Car From Them Always Great Time Always Make You Feel Like Family, Just A Great Place To Buy A Car

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This was my 6th Volkswagen purchase and the best by far. After contacting many Volkswagen dealers in the City where I reside and a few closer suburban locations, Larry Roesch made my trip out to Bensenville worth my while. They did not have the exact car in stock that I was looking for but promised to deliver within 48 hours. I picked up my car the next day equipped exactly as promised, clean and filled with gas. My father is in the market for a Passat now after he has seen mine and will be making his purchase there this week. Top notch service! Thanks Rich (Sales Manager) and Kevin (Slaesperson)

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Apparently I'm not the only one who's been screwed here...
DON'T BUY FROM LARRY ROESCH VW, BENSENVILLE

Straight off I'd have to say I will never buy another car, new or used, from Larry Roesch Volkswagen in Bensenville, and I highly recommend you look elsewhere as I believe that they are deceptive and frankly could care less about you as long as you buy a car. They do nothing to quash the dirty reputation of used car salesmen, and everything to support it.

The red flag should have gone up as soon as I sat down with salesman J.R. Roman and was informed that the car was only "Pre-Certified", not "Certified Pre-Loved" and "Volkswagen Certified" as it said in the ad on the auto selling website where I saw the car. What's the difference, you ask? About $1500 to get the car "Certified", whereupon you receive the 2-year, 24000 mile warranty that Volkswagen says comes standard with all "Certified Pre-Loved" cars. Oh, I got excuses for why the ad would say that, but really that's all they were , excuses, for what amounts to blatant false advertising.

So, I decide that even with the extra fee for the Certification and resulting warranty, the car is still within my price range. I suppose the next red flag should have gone up when it only took about 20-30 minutes to certify the car. They somehow missed a burnt-out brake light and a fog light. I had to drive back to Bensenville from Evanston the next day to wait an hour to get something fixed that resulted from what is possibly the most basic thing to check on a car - the external lights. General Manager Nick said "Oh, that must have happened between pre-certification and when you bought it." But, Nick, didn't I pay you $1500 for the Certification, not the pre-certification? Nice excuse, but I paid for the car to be certified when I drove it off the lot, not however many months and test drives before I drove it off the lot.

Another issue that seemed minor at the dealer, before I bought the car, was the washer fluid being low. J.R. had them top it off before I left. Problem solved, right? Wrong. I'd been keeping the car at my parking garage at work and driving my old car because of cold weather. The next time I went to drive the car, about four days after I parked it in the garage, the washer fluid was again low. I thought, they either put in just enough to get the light to go off, or there's a leak. Unfortunately, as I found out after putting in a gallon of washer fluid only to come back to the car a few days later to find all of the blue fluid frozen on the ground below the car, it was a leak. Keep in mind, both of the problems mentioned so far (exterior lights and washer resevoir) are explicitly listed on the VW Certification checklist, where Volkswagen claims:

"To become certified, a VW faces a long line of hurdles. We look for any signs, and we mean any, that the car isn't up to snuff. If approved, we then subject it to our 112 point inspection. This varies from intense on-lift examination to a road test to ensure maximum drivability. We turn these cars inside out, then outside in. Trust us, they'll feel so new, the only thing giving them away is the odometer."

Uh, yeah, "trust" you, a used car dealer...it was turned so inside out that you missed a brake light and a fog light. Right. So what else did they miss? Keep in mind, in the time frame I'm referencing I'd driven the car about 200 miles, and 80 of those miles were to and from the dealer in Bensenville and my home in Evanston.

Next, after sitting in the garage at work undriven for a few days, upon start the Coolant light comes on. I check the coolant, it's low. That's nice. So when I have it in for the washer fluid issue, which according to the receipt was "Replaced Washer Pump", they check the cooling system and claim no leaks found, although the fact that they say they "topped off coolant", which makes me wonder when I'll be bringing it in for the actual problem with the cooling system.

When brought the car in for the washer fluid and cooling system issues, I dropped the car off on Thursday night, indicating that I'd like to pick it up on Saturday. 5:00pm rolls around on Friday, no call about the status of the car, so I had to call to talk to "my technician" Jorge Garcia. He informed me the car wouldn't be ready 'til Monday as "they had to wait for a part". In my entire life, I've never once had a car repair facility not call me about the status of my car...especially when it wasn't going to be ready for 3 more days when I was expecting it the next day...until I went to Larry Roesch.

Well, hopefully that's it for what they missed with their "certifcation inspection" (a term which I'm using in the loosest possible manner), right? WRONG. A little over a month after buying the car and about 300 miles along, I go out on a mild workday morning and am greeted by a car that won't start. A jump doesn't start it either. Call VW for their free tow servi

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