Larson Chrysler Dodge Jeep
Puyallup, WA
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283 Reviews of Larson Chrysler Dodge Jeep
Worked with Zach Biswell on the purchase of a 3500 Ram. The process was easy and seamless. The vehicle is immaculately clean and in wonderful condition (used). I highly recommend Larson Dodge for your new The process was easy and seamless. The vehicle is immaculately clean and in wonderful condition (used). I highly recommend Larson Dodge for your new or used vehicle needs. More
Amazing service from Zack Biswell! Customer service is impeccable! Team of salesman were ALL friendly and open to converse and share laughs! Will definitely be back to buy here again! Customer service is impeccable! Team of salesman were ALL friendly and open to converse and share laughs! Will definitely be back to buy here again! Special thanks to Stephanie Kaylor with the finance team, Kyle Copeland, and Anthony Aron with the sales team were super cordial and inviting. Kudos to the Larson Team at the CJD Lot. More
Worst place to take your car for any repairs. You can only get updates from one person and they are always to busy to answer the phone. I've been waiting for over 2 weeks for a manager to call me You can only get updates from one person and they are always to busy to answer the phone. I've been waiting for over 2 weeks for a manager to call me back. Also calling everyday day. Then when I finally get answers I was told 45 plus day minimum for the part to come in. So far I dropped my car off on 9-23-25 part was ordered 9-24-25. And was told they are back ordered 3000 on that one part. And they ordered 88, out of those 88 they said hopefully one will be for my car or will have to wait another 45 days. Today, 10-8-25 They double expedited it for me and got told I could get it one day earlier on 11-7-25. But no garentee. I could have ordered the same part from Mopar and got it in 2 days. This car is still covered under manufacture so no cost to me otherwise I would have ordered the part my self. If you need repairs do not come here for any reason. Go to tacoma dodge or literally any place. I will update after or if I ever get my car back. Update 10-16-25 is there is still no ETA for this to be resolved. Update 10-27-25 the repair on my vehicle is postponed from November 7 to November 29 or later. Looks like I will have to get a lawyer to git this fix. More
Had my vehicle for over a month. Failed to ever give me an accurate estimate of repair. Multiple estimates written out not a single one was accurate. From listing a refrigerant line Failed to ever give me an accurate estimate of repair. Multiple estimates written out not a single one was accurate. From listing a refrigerant line instead of a coolant line, charging for parts that were not needed, inaccurate labor rates, the list goes on and on. Stay as far away as possible. More
Had a multipoint inspection on my new to me, Ram Promaster 3500. I wanted everything on the multipoint inspection. The oil had just been changed but wanted assurance all fluids were good etc. Bou Promaster 3500. I wanted everything on the multipoint inspection. The oil had just been changed but wanted assurance all fluids were good etc. Bought thru private party. They emailed me the results and said I need my brake fluid changed for $199.00 so I did that and changed the wiper blades per their recommendation. I saw the inspection results didn't check brake pads. So I told them I wanted this as well. The van has never had break pads changed, it has 35k miles and they hand wrote in that they were new. Found this odd but ok.... then I get an email telling me I declined having cv joints inspection and a couple other critical things that were part of the multipoint inspection. I called Mallory twice and she still hasn't returned my call. I feel like this is a dealership I would be taken advantage of. I honestly wanted to start a good relationship and be able to trust that I am being taken care of. Obviously not! More
Cons: Appointment time doesn’t mean that they will begin work at or around that time. I’ve arrived for oil change appointments, only to be told they won’t be able to begin changing my oil for several hours. work at or around that time. I’ve arrived for oil change appointments, only to be told they won’t be able to begin changing my oil for several hours. I’ve been told more than once upon arrival I should just reschedule my appointment. They are utterly incompetent and will xxxx up your vehicle. They almost never have loaner vehicles for overnight repairs, but guarantee them nonetheless. They overcharge diagnostic fees for simple issues that would require no diagnostic testing for any experienced mechanic. Pros: The coffee is free. Moral of the story: Don’t buy anything from Larson. I used to take my Audi to Larson for maintenance. It was a completely different experience. Larson knows that people with money won’t put up with incompetence and the run around. But they know they can screw with regular, working people, so they do. You have been warned. More
I would strongly advise taking your vehicle elsewhere for service. I’ve had two recent experiences with this dealership’s service department, and both were highly disappointing. Not only was their ability to service. I’ve had two recent experiences with this dealership’s service department, and both were highly disappointing. Not only was their ability to diagnose and complete repairs inefficient, but I also found their pricing practices to be questionable and potentially misleading. I brought in my 2021 Jeep Grand Cherokee on two separate occasions. The first visit was due to a malfunctioning windshield wiper system. It took the service department six weeks to identify and resolve the issue. Throughout that time, I received no proactive communication. I consistently had to reach out to obtain updates on the status of my vehicle. Eventually, the service manager did contact me once the problem was diagnosed, apologized for the delay, and provided some cost relief, which I appreciated. Based on that interaction, I decided to return for a separate issue related to the air conditioning system. During the second visit, the service department performed a diagnostic and informed me that the evaporator needed to be replaced. The quote provided was $1,800 for the repair, involving a $132 part. With refrigerant and additional charges, the total cost came to $2,400. This estimate seemed excessive, especially for a relatively new vehicle. I sought a second opinion at a different service center, where they ran their own diagnostic. They found the evaporator to be in proper working condition and determined that the system simply needed a recharge. The total cost for this repair was $163, and the AC has been functioning perfectly since. Based on these experiences, I believe this dealership attempted to overcharge me for unnecessary work. I will not be returning, and I strongly recommend others exercise caution when considering their services. More

