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Larson Ford - Service Center

Lakewood, NJ

5.0
115 Reviews

115 Reviews of Larson Ford - Service Center

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August 22, 2023

Great service! Always on time and easy to schedule appointments. The service department is patient and explains everything to us. Thank you! More

by TFPetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Larson Ford responded

We're delighted to know that you've had consistently great experiences with our service department at Larson Ford. We always aim for timely and easy scheduling, as well as clear communication. Thanks so much for your feedback!

August 21, 2023

Dave, Mitch, and Chris in the service department always take great care of me. I absolutely trust their advice. Have all my service done here. More

by CelticBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Aug 21, 2023 -

Larson Ford responded

We're glad to know our service team at Larson Ford has earned your trust! Thanks for choosing us for all of your vehicle's needs. We'll pass along the kind words to Dave, Mitch, and Chris!

August 18, 2023

Larson Ford service is dependable and the service personnel especially Mitch was professional and knowledgeable, More

by larryavrin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Mitch for my service and he was exellent
Aug 21, 2023 -

Larson Ford responded

We're glad to know you found our service dependable and professional at Larson Ford. Thanks for recognizing Mitch's knowledge, we'll be sure to pass along your kind words!

August 13, 2023

Service Dept: Recently I was over due an oil change, so ford got me an appointment. Appointment day, I was talking with service advisor about oil change, and about my transmission slip, they looked at an More

by Richw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Larson Ford responded

We're glad to know that our service department at Larson Ford was able to assist you efficiently and effectively. We strive for quick, quality work, so it's great hearing your high-mileage Ford Escape is running smoothly again! Thanks for the review!

August 02, 2023

The dealership was awesome the only have one complaint is that I’m very upset that my truck came back with greasy finger prints all over the hood and fenders and driver door More

by Klabor1034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pick up driver Greg
Aug 03, 2023 -

Larson Ford responded

Thank you for leaving us a five-star review and sharing your feedback. I apologize for the oversight with the cleanliness of your truck. We'll address this issue to ensure it doesn't happen again in the future at Larson Ford. Thanks for bringing this to our attention - we would be happy to offer you a complementary detail for your troubles. Please reach out at your convenience. -Chris Mercer - Quick Lane Manager - 732-363-8100 x511

July 30, 2023

Family owned- incredible efficient sales force-everyone is always helpful- highly recommend this dealership! Just purchased my Ford Edge from my lease. More

by gemstone1807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Muir ; sales
Aug 01, 2023 -

Larson Ford responded

We're delighted to know you had a positive experience with our team at Larson Ford! It's great that we could assist in your transition from leasing to owning your Ford Edge. Thanks for recommending us and we hope to see you back!

July 21, 2023

Conversations are on a personal level. The subject matter is always discussed professionally. The information is always trustworthy. More

by joeeitnerjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Yannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Larson Ford responded

Thank you for the positive review, Joe! We're glad to hear that our team at Larson Ford provides a personal and professional experience. Your trust means a lot to us. Have a great day!

July 13, 2023

Larson Ford excellent service team and staff all around They take the to answer all questions as well as being polite. Neve have I had a good experience with any dealership until Larson ford More

by tomtech2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Yannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul tomaselli
Jul 13, 2023 -

Larson Ford responded

We are so glad to hear you had a positive experience with our team at Larson Ford! Top-notch service is always our aim and we feel fortunate to have customers like you. See you next time!

June 24, 2023

Been to a few Ford dealers over the yrs! ! This is the best, and the service dept was outstanding!!! More

by raindancer2456
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Susan Havrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Probansky
Jun 26, 2023 -

Larson Ford responded

Thank you for your loyalty to Larson Ford! We appreciate your five-star review and look forward to assisting you again soon.

June 03, 2023

Service was wonderful with a minimal amount of wait time. Very efficient!Staff was very friendly. More

by Whitebird00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Larson Ford responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Larson Ford. Safe travels!