POORLY DONE LARSON TOYOTA! (AKA Toyota of Tacoma)
I found a used car online at Toyota of Tacoma and test drove it. I liked it very much so my husband went the next day to bring our trade-in vehicle and to negotiate price. When he arrived to check out the car it turns out the manager was using the car for a commuter and had unofficially claimed it. There was almost no gas in the car when they went for the test drive. The gas warning light was actually on. The manager's gym bag and shoes were in the back of the trunk. And if that wasn't bad enough, it turns out the manager smokes and my husband could smell smoke in the car when he and the sales rep got in for the test drive! INSTEAD of just telling us it was no longer for sale, they completely wasted our time and insulted my husband by offering him $6,000 below Kelley Blue Book for a tricked out off-road H3 Alpha that we were going to trade in. My husband had spent several hours detailing our trade-in and then the time to and from the dealership was an hour and a half, not to mention the hours I had spent round trip and at the dealership the day before. It was TOTALLY UNPROFESSIONAL to say the least! So poorly done Larson! We bought our truck from you years back and were happy to return to buy another car. BUT after this experience you not only lost our respect, you lost our business!