I'm an international student and girl! For my first car buying experience, I went to this dealer, which have been changed to my nightmare. This is the story:
1 month ago, I knew which car I was interested in, I had my money and the loan ready. I went to Lassen Toyota in Albany, the sale person gave me the price and I accepted it. He said I'm busy today, go back tomorrow. When I left the dealership he called me that we can’t sell it to you, because we do not have that car, but we have the same one without GPS with $2000 less. I was happy with the new price and accepted it and set the appointment for the next day. The next day, after four hours waiting in dealership, he said “the price is not the one that I told you and I can’t give you the car with that price” and he increased the price. I was so sad and wanted to leave the dealership, but the finance manager came and said that it is the sale person mistake in mathematics and we will ask him to leave his job for this mistake. I felt sorry for him and I believed them, on the other hand, I needed the car at that time and I did not want to do all those paper works again, so I accepted the new price and signed the contract and took my car. A day after, I went to California and they started contacting me, they asked me going to dealership immediately. By a text he threatened me “if you don’t come, we will change your interest rate”! Later, I found out that they can’t change anything about my loan, because I took the loan from Bank. I became so worried and after going back to Oregon, I called him and noticed they did not get the signature for one part, so bank did not accept their purchase order, but they talked to me like I did something wrong. Again I accepted to go there and sign the new contract just because I wanted to get rid of them. The sale person on the phone told me that he works from 9:00 am till 9:00 pm a day after, I went there at 10:00 but he was not there. Another sale person told me go around and have breakfast and enjoy your time and come back later, we will pay you until $15 with your receipt. When I went back to dealership, I gave them my receipt but, they have never pay me back that money! I really was stupid. The sale person was so rude and impolite to me, he even did not say hi .By the way, I again signed the new contract. But, it is not the end of story, unbelievable, they again are calling me, this time they want to change the price of the car!! They asked me choosing between tacking back $750 or cancel the loan from bank and take the loan from Toyota. Now I know what’s going on because I talked to a lawyer and it is funny that I was scared, now I know my rights and they can’t bother me anymore. My pre-assumption was that people in the US are honest and respectful, especially with customers. But, they changed my mind totally. I’m so sorry that I had this awful experience. I hope never go back to car dealers again.
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