In 2006 I purchased a brand new Scion Tc from Lassen. Just recently, about 70,000 miles my car started making a strange noise. I had a hard time trying to figure out what it was. I took my car to the service department for a quick listen. I was told it may be a few things, i.e., brake pads, or "tire noise". I knew he was wrong, but "put up with the noise for a few more months. Finally, it was to the point where I was not comfortable driving the car. So I took it back to Lassen's service department. I went throught the whole story, and told them about what I thought was a rubbing/grinding noise when I turned or braked. After several hours of waiting in the waiting room for a progress report the service manager came into the waiting room and said he wanted to show me something. We went out to the shop where he showed me that my tires were worn and cupped to the inside. He advised me that they had rotated the tires (which I was not happy about.. if they would have asked me I would have told them I would go to Les Schwabs and have it done for free). They could not identify any other problem. They suggested I purchase new tires. When I left the shop the noise was not any better and the "tires" made worse noise then before, plus there was a new rattle noise.

I also had a check engine light on. I had them run the car on the scope and they said the C02 sensor was out. It would be approx $250.00 to replace it. Additionally, they replaced a bulb in floor shift light indicator bar. So, after several hours in the waiting room and being fleeced $119.00 for absolutely nothing I drove the car home; where it sat in my driveway for about 4 days. Then I had to take a drive to Springfield. The "tire" noise was very loud, but the other noise was getting louder to. I was still about 12 miles from home whan the car started making a HORRIBLE noise. I managed to limp it home. I called Lassen and told them about the noise. They suggested I bring it over and we could go for a test drive.... HELLO.. I was not about to drive the car anywhere. The next day I contacted a local mechanic, whom we know is good. Within 10 minutes after the AAA tow truck delivered my car he called and said the water pump was bad, and that it had been leaking for awhile. He also said the tires made a lot of noise, but the noise I was talking about sounded like a wheel bearing. My mechanic also said that my car has 2 C02 sensors. Lassen did not even bother to list which one it was when they put it on the scope! So, my guy had to rescope it to find out which one it was. Needless to say, I'm having him order and install it.
I will be getting a different set of tires for the car. But it amazes me how it can take my local mechanic 15 minutes and 3 hours to fix the problem for the tune of $230.00; but Lassen charged me $119,00 and missed the mark. I'm glad my car engine did not freeze up. NOTE of interest: I live in a small town, less than 16,000 people; there is another Scion in town, same make and year. My mechanic told me that just last week he had to replace the water pump on that car, which had less miles than mine.

Over my life time I have owned several new cars and I have NEVER had a water pump or wheel bearing problems. My Scion only has 83,000 miles on it. Very disappointed that Lassen did not have seasoned enought mechanics to figure this problem out!

I will not take my car back to your for servicing, as I don't believe your mechanic's are dedicated to soloving the problem. I'm really unhappy that I had to pay you $119.00 and then less than a week later have to pay another $230.00 to "fix" a problem that you could not find! I think you should give me a partial refund of what I paid you.

C. Rush.

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I am willing to rate Allen Campora's service so high because of his willingness to be helpful and how he made us feel like important customers. He is always very professional and positive. Allen is a strong part of your team because he puts a high value on customer service. He does this by being friendly and informative, and not making the customer feel like an interuption to his other duties.

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Allen was very friendly and extremely helpful in helping me obtain a part for my 2007 Suburban. The part was not in stock as another person had previously said over the phone, but Allen called and got the part in by the next business day.

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We had been looking for a new vehicle for over four weeks and since we had great luck purchasing in Albany, Oregon in the past, we stopped at Lassen Chevrolet. We met Gerald Swearingen and from the begining Gerald was freindly and knowledgeable about the vehicles and questions we asked. We had an informative test drive with Gerald.
We met three other employees, I do not remember their names, and they were freindly and helpful to us as well. Our before, during , and after contact with Lassen Chevrolet was very satisfactory. We had questions about car floor mats and Dan Lassen took care of us personally, and very professionally. We would return to the Lassen Dealership if we were looking for another vehicle or after parts or service.

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Dealer of the Year in my opinion.Dan Lassen made my new vehicle purchase transaction not only great for my budget but so smooth an courteous with a friendly professionalisim second to none.Simply the place to go for all transportation vehicle needs.

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I recently bought a new Camry from Lassen Toyota. They really listend to what I was looking for and didn't try to squeeze me into something I didn't want or couldn't afford. From the moment I stepped onto the dealership they took excellent care of me and never made me feel uncomfortable or pressured. The whole experience was one of the best I've ever had.

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I would like to say that I just bought a new Toyota Tundra from Lassen Toyota in Albany, OR. and the service I received there was excellent. It was not high pressure, they had several vehicles to choose from and the prices I could not beat anywhere. The sales person was responsive to my questions and told me everything about the truck. After I decided to purchase the truck the process was quick and easy and I did not have to spend all day there. I would highly recommend this dealership to anyone that is thinking about buying a new toyota. THUMBS UP ALL THE WAY AND THANKS LASSEN FOR A GREAT JOB !!!!!!!!!

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My wife and I went to Lassen after having personally purchased several vehicles from them in the past. My family has all purchased several vehicles from them over the last four years. We walked in the doors and were met by Cory Penrod. He was very helpful and friendly. We explained to him that we were wanting to trade our current vehicle in and purchase a car that was sitting in their showroom. We explained that we would only make a deal if they would give us exactly what we wanted for our current car. We told them that we did not want to waste our time if they would not give us what we wanted. Cory had his manager look at our car and then came back to us and offered us a substantial amount less than what he had told them we would accept. When we told him that we would not make a deal, he left for a while and then another salesman byt he name of Bill Goff came to us. He tried to explain to my wife and I that in theory, they were giving us more than we wanted. When we told him that we didn't want to go any farther, he began to talk down to us and tell us that we did not understand what he was trying to tell us. He then started trying to explain to us how a car dealer works and that we again, "Did not understand". By this point I was getting irritated. When I told Mr. Goff that we were not doing business with them, I asked for a copy of the papers that they had used and when he brought them to me, he again told me, "I know it's just hard to understand".

I may not run a car dealership but my wife and I both grew up in family owned businesses. I know that businesses need to make money and I do not need someone trying to explain to me in a condescending way.

As I said before, my entire family has purchased many vehicles from Lassen in the past but after that experience, they lost alot of business that day. No one from my family will be back there again. Not even for an oil change.

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After making contact with at least 5 other Toyota Dealers, including our local Toyota dealership in Eureka, California, my husband and I drove from the Eureka area to Lassen Chevy-Toyota (some 670 miles North of us) to purchase our vehicle. Why? Because they had the exact vehicle on their lot that we wanted; exactly as promised.

We became extremely tired of hearing from other dealerships that our white 2010 Toyota Camry, 4-cylinder, with Package 2, Package 3 and Navigation DID NOT exist; or that it had not been released in this (Toyota) region; or, that some other dealer had the vehicle and they could get it 'but wouldn't we rather have the 6-cylinder that they had on their lot'?

We were very close to giving up on the purchase of my dream car and buy another make and model car. However, a fleet manager at the Toyota dealership in Stockton, California (about 300 miles South of us) stated that his computer showed the exact vehicle in Albany, Oregon at Lassen's, The fleet manager was kind enough to pro-offer Lassen's telephone number.

Our first contact with Mr. Goff was what we like to call 'the perfect connection'. I requested the vehicle's information be e-mailed to me. It WAS the vehicle we were looking for...exactly!

The Lassen family treated us well, no games, no hassles, no false promises; just good, honest, and easy to work with folks.

We would recommend this dealership to others, and are looking forward to buying our next vehicle, possibly a 2012 Toyota, from Lassen's.

Mr. and Mrs. John Lyman, Petrolia, CA USA

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