My Review Of Lassen Chevrolet-Toyota:
In 2006 I purchased a brand new Scion Tc from Lassen. Just recently, about 70,000 miles my car started making a strange noise. I had a hard time trying to figure out what it was. I took my car to the service department for a quick listen. I was told it may be a few things, i.e., brake pads, or "tire noise". I knew he was wrong, but "put up with the noise for a few more months. Finally, it was to the point where I was not comfortable driving the car. So I took it back to Lassen's service department. I went throught the whole story, and told them about what I thought was a rubbing/grinding noise when I turned or braked. After several hours of waiting in the waiting room for a progress report the service manager came into the waiting room and said he wanted to show me something. We went out to the shop where he showed me that my tires were worn and cupped to the inside. He advised me that they had rotated the tires (which I was not happy about.. if they would have asked me I would have told them I would go to Les Schwabs and have it done for free). They could not identify any other problem. They suggested I purchase new tires. When I left the shop the noise was not any better and the "tires" made worse noise then before, plus there was a new rattle noise.
I also had a check engine light on. I had them run the car on the scope and they said the C02 sensor was out. It would be approx $250.00 to replace it. Additionally, they replaced a bulb in floor shift light indicator bar. So, after several hours in the waiting room and being fleeced $119.00 for absolutely nothing I drove the car home; where it sat in my driveway for about 4 days. Then I had to take a drive to Springfield. The "tire" noise was very loud, but the other noise was getting louder to. I was still about 12 miles from home whan the car started making a HORRIBLE noise. I managed to limp it home. I called Lassen and told them about the noise. They suggested I bring it over and we could go for a test drive.... HELLO.. I was not about to drive the car anywhere. The next day I contacted a local mechanic, whom we know is good. Within 10 minutes after the AAA tow truck delivered my car he called and said the water pump was bad, and that it had been leaking for awhile. He also said the tires made a lot of noise, but the noise I was talking about sounded like a wheel bearing. My mechanic also said that my car has 2 C02 sensors. Lassen did not even bother to list which one it was when they put it on the scope! So, my guy had to rescope it to find out which one it was. Needless to say, I'm having him order and install it.
I will be getting a different set of tires for the car. But it amazes me how it can take my local mechanic 15 minutes and 3 hours to fix the problem for the tune of $230.00; but Lassen charged me $119,00 and missed the mark. I'm glad my car engine did not freeze up. NOTE of interest: I live in a small town, less than 16,000 people; there is another Scion in town, same make and year. My mechanic told me that just last week he had to replace the water pump on that car, which had less miles than mine.
Over my life time I have owned several new cars and I have NEVER had a water pump or wheel bearing problems. My Scion only has 83,000 miles on it. Very disappointed that Lassen did not have seasoned enought mechanics to figure this problem out!
I will not take my car back to your for servicing, as I don't believe your mechanic's are dedicated to soloving the problem. I'm really unhappy that I had to pay you $119.00 and then less than a week later have to pay another $230.00 to "fix" a problem that you could not find! I think you should give me a partial refund of what I paid you.
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