Laura Ford of Sullivan - Service Center

Jenn at the service counter was rude and condescending. She was better after I talked to Chris the service manger which she forced me to do by hanging up on me. The issue with my truck was resolved on the She was better after I talked to Chris the service manger which she forced me to do by hanging up on me. The issue with my truck was resolved on the final visit with no further issues. I have purchased at least 4 new vehicles from the Laura group and had them all serviced by them and this by far was my worst experience with Laura. More

Good, friendly and prompt service. Scheduling was very easy and convenient. Service was done quickly. Scheduling was very easy and convenient. Service was done quickly. More

Service was exceptional from the phone call to see when they could get us in to communication throughout and after the service. We where passing through with a work truck that needed regular service. Gre they could get us in to communication throughout and after the service. We where passing through with a work truck that needed regular service. Great service all around! More

The advisor at the ford store is the sweetest person I have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several plac have had the pleasure of knowing. I have watched her show such kindness to all us older people. thank you for that Laura ford. there are several places in town but i will always come to Laura and Jen More

I honestly was not very happy. I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same infor I was charged over $200 just for them to tell me the car had a bad battery. I could’ve gone to an auto parts shop, which would give me the same information for free. It wasn't enjoyable to me. I understand the shop has to make income. I just thought it was a lot excessive. More

Had a Bedliner sprayed in looks great. Called for an appointment and they got me in very fast Called for an appointment and they got me in very fast More

The people at Laura Ford were exceptionally helpful with getting me a new key fob since my old key fob no longer worked. I would get to the top of our driveway and my car was suddenly so it could not recogn getting me a new key fob since my old key fob no longer worked. I would get to the top of our driveway and my car was suddenly so it could not recognize the key. I’ll try to locker unlock my car and my car would not be able to pick up the frequency of the fob key. It is thanks to Laura Ford that I finally got a working fob key. If it wasn’t for them, I would be having issues with my fob key and my attempts at trying to unlock my car. Thank you for helping me and for all you do at Laura Ford. More

Dealership staff was friendly & scheduled my car for recall service quickly. The tech that serviced my vehicle was polite & professional. I would recommend Laura Ford for service to my friends & family. recall service quickly. The tech that serviced my vehicle was polite & professional. I would recommend Laura Ford for service to my friends & family. More

You guys always have good service! This time I wanted a radiator flush and to check everything else out. You service tech completed an oil change and tire rotation that I had done a co This time I wanted a radiator flush and to check everything else out. You service tech completed an oil change and tire rotation that I had done a couple weeks earlier at Lou Fuse in Chesterfield. She didn’t charge me for the oil change and had them rotate the tires back to where they were when I arrived. More

Great customer service with attention to detail and providing the service requested on work order providing the service requested on work order More