Lee Johnson Kia

Going to Lee Johnson Kia has always been a pleasure. They greeted me upon arriving. They checked me in and the waiting room is well equipped with coffee, tea etc. The TV is running and interesting to wa They greeted me upon arriving. They checked me in and the waiting room is well equipped with coffee, tea etc. The TV is running and interesting to watch while waiting for word about my car. There is a restaurant just a few doors away, but I didn't go to it this time. When the work was done on my car I was pleasantly surprised to find they had also washed and vacuumed the car. Thanks Lee Johnson Kia. More

2 weeks since we purchased our third previously owned vehicle from a Lee Johnson Auto Group dealership and want to review our latest experience with Lee Johnson (as a company, the latest specific dealers vehicle from a Lee Johnson Auto Group dealership and want to review our latest experience with Lee Johnson (as a company, the latest specific dealership we’ve dealt with and our salesperson). Our salesperson Calvin Poindexter was awesome, great sense of humor and very personable. He worked in conjunction with Perry, the service manager who was on top of everything & delivered repairs as promised after we left the dealership & uncovered a major issue on New Years Eve as we drove the new purchase home (50 miles north)! Unfortunately, finance person, Roman----a definite let-down & would have probably walked-out or not gotten as far if he was the first encounter we had! Hint: customer service and attitude is everything & it was very apparent by some of his comments that he was annoyed with us. Keeping in mind that everyone's life experiences will color their perception and influence reviews; I always take reviews with a grain of salt until I personally have seen them played out in my dealings. Bottom line ---- We are happy with our Ram PowerWagon; we are happy with Lee Johnson Auto Group and how they take responsibility to make something right; we are happy with Lee Johnson Kia, Kirkland (although they SHOULD address the lack of customer parking availability); we are satisfied with how Perry (service manager) handled the work that became evident once we took possession & how everyone stood behind the promise & mission statement of “Provide Our Customers with the Best Buying and Servicing Experience in the Auto Industry! ” which made our experience great. This has been our experience with all three locations of Lee Johnson Auto Family that we've dealt with over the past 3 years. Definitely satisfied & happy with Calvin Poindexter, a true professional that listens to your needs, requirements and doesn't use high-pressure/urgency sales tactics. His timely follow-up and follow-through on communication is appreciated and contributes to a positive experience and whether or not I would continue to spend my money at a specific place or recommend a business. Would not hesitate to recommend Calvin Poindexter at Lee Johnson Kia and their service department when searching for a new or used vehicle. More

We were very pleased by the entire process of the purchase of our EV9. Jeffery Belmonte was very helpful and professional during our experience. We are very happy with our SUV and will recommend LJK purchase of our EV9. Jeffery Belmonte was very helpful and professional during our experience. We are very happy with our SUV and will recommend LJK to others. More

Johnny has the most amazing customer service. My keys were misplaced and major service on my car was never started and when I called to check on status Johnny was on top of it and got it taken ca My keys were misplaced and major service on my car was never started and when I called to check on status Johnny was on top of it and got it taken care of immediately. I have purchased both cars I've owned from Mazda and will continue to do so. Great service and trustworthy! More

Kirsten, your service representative, demonstrates exceptional professionalism. Her ability to ensure a seamless and comfortable experience is commendable. I extend my appreciation to Kirsten for her exceptional professionalism. Her ability to ensure a seamless and comfortable experience is commendable. I extend my appreciation to Kirsten for her outstanding support, contributing to a positive and efficient service encounter. Thank you for having such an exemplary employee. More

I recently had a very disappointing experience at Lee Johnson Kia, primarily centered around unresolved financial issues and poor communication. After purchasing a vehicle, I faced challenges with the Johnson Kia, primarily centered around unresolved financial issues and poor communication. After purchasing a vehicle, I faced challenges with the dealership over an $819 payment to Kia Finance for the cancellation of an oil change service. Despite repeated attempts to contact them, including phone calls and messages, my concerns were consistently ignored, leading to a significant level of frustration and inconvenience. The most concerning aspect was their failure to resolve the financial discrepancy. Not only was the promised payment not processed, but there was also no effort to update me on the situation, despite their initial confirmation of handling it. This experience has unfortunately overshadowed any initial positive impressions I had of Lee Johnson Kia. The lack of accountability, professionalism, and responsiveness has significantly affected my trust in their service and commitment to customer satisfaction. I hope this review highlights the need for improved communication and customer service at Lee Johnson Kia. Potential customers should be aware of these issues, and I hope the dealership takes this feedback seriously to improve its service quality. More

This is my 2 nd car I have bought. Brian is amazing. I will continue to recommend this dealership. Brian is amazing. I will continue to recommend this dealership. More

I appreciated that they sent a Lyft to take me to work and pick me up while my car was serviced. Very customer obsessed and I appreciate that. and pick me up while my car was serviced. Very customer obsessed and I appreciate that. More

We bought our car here several months ago and we’re very happy with it. Kamoore was great to work with, answered all our questions and made us feel well cared for. happy with it. Kamoore was great to work with, answered all our questions and made us feel well cared for. More

Just traded in a really nice 2020 KIA Niro EV for a 2023 KIA EV6. Calvin Poindexter was our sales representative. We live in Mill Creek, but got our Niro from Lee Johnson KIA and went back because our exper KIA EV6. Calvin Poindexter was our sales representative. We live in Mill Creek, but got our Niro from Lee Johnson KIA and went back because our experience had been so positive even though there are other KIA dealers closer to home for us. Our experience this time was every bit as positive as the last. Calvin was exceedingly helpful and professional and made the entire process move smoothly for us. We highly recommended KIA, this dealership, and Calvin! More