Lee's Summit Honda

I've read most of the one star reviews in this feed and am very surprised 😮. I posted several months ago regarding their service department who worked diligently to figure out a problem I inherited after am very surprised 😮. I posted several months ago regarding their service department who worked diligently to figure out a problem I inherited after purchasing a pre-owned vehicle from a different dealership. Lee's Summit Honda service dept was incredible in discovering what the problem was, but they didn't give up. It did take awhile but the Carfax I was provided by the dealer where I purchased it was completely flawed. It took LS Honda to run another Carfax report to determine previous damage that was never reported. I had done a lot of investigating up to that point (longer story) but it was Nick at LS Honda who discovered the Carfax reports didn't match. With all that said, because of their tenacity, I know their service dept and techs really do want to help their customers so I just purchased a new 2025 Honda CRV Sport Hybrid on Oct 19th 2024. Salesman Chuck, Sales Mgr Shawn, and Finance Mgr Tony were all great and I already know I'll be going back to the Service Dept for all my needs in the future. I'm extremely difficult to please and very surprised to hear of the difficulty these other folks has had, but Lee's Summit Honda and customer service folks are TOP NOTCH in my experience! More

I never once was shown a payment that didnt include an extended warranty, despite telling the finance manger that I didnt want any extended warranties and him reluctantly agreeing, I still ended up with o extended warranty, despite telling the finance manger that I didnt want any extended warranties and him reluctantly agreeing, I still ended up with one. Then when trying to cancel I have to jump through hoops to get it canceled. I went in person and the finance manager filled out the cancellation form and told me he would get it submitted, only to call the warranty company a week later and find out it was never submitted. So I cancelled it myself, and was told by the warranty company that it was canceled and to reach out to the dealership so they can process my refund, which I am sure will be another headache. More

Crap. I bought a 2019 ford escape. Immediately had problems. Called several times. They wanted to keep my car 3 days to diagnose it. Because it's a Ford. W I bought a 2019 ford escape. Immediately had problems. Called several times. They wanted to keep my car 3 days to diagnose it. Because it's a Ford. Wanted to send me to Blue springs ford. We goona keep yer car 3 days to diagnose it. You don't like it go elsewhere! Which I did. Thoroughbred for diagnosed it in 1.5 hours. Blown engine! Known problem for these cars. Lees summit sold it to me anyways. Warranty is awful. I can tow it 5 miles? What? It's undrivable. So far 1700 hundred bucks on this blue lemon.! Does ford care, lees summit honda...no! I filed formal complaints against these crooks! 23000 bucks..What a ripp off More

I just received a text asking me to rate our recent service visit. I got a text while my wife was at the dealership getting the service. My wife specifically told the service advisor to NOT text her hu service visit. I got a text while my wife was at the dealership getting the service. My wife specifically told the service advisor to NOT text her husband's phone (mine). The service advisor supposedly looked it up and noted it and said they would not text. Just as in the last two visits, they texted me as told not too! And same as twice before, I get yet another text the following day soliciting a review. When I go to review at the google link, it says 'you have already reviewed! My wife is still going to talk to the service manager as he was not in the day she had the car last serviced. After detailing the issue with the service advisor she commented that they had a 'bad seed' a while back, but she was not authorized to do anything about the incident. The issue: Time before this visit they did the oil change we had the tires rotated. A month and a half later wife started complaining she heard an occasional knock sound in the front end. The car felt like it drove all right so we continued using it. A couple weeks later (around 2 months later) we took it to our local auto repair place. They found two MISSING lug nuts, including the locking lug nut and the remaining were barely finger tight! They replaced the missing lug nuts and properly tightened them. This car was frequently used to transport out young grandchildren in car seats! I cannot imagine how ANYONE could be this clueless and irresponsible to 'forget' to torque lug nuts on a car, but this could have easily caused a severe accident and loss of life! This is ABSOLUTELY UNACCEPTABLE! We have had repeated issues with this dealership for years and we only go there for oil changes anymore because they are cheaper. If we had a reasonable substitute for Honda service, we would never return! And BTW, the lifetime free car wash perk they gave us upon purchasing our last two Hondas there? The car wash has been inoperative for more than six months, the excuse being it was broke and the parts were too expensive to fix it... More

Highly over priced, very poor customer service. I will not recommend the dealership or service department to anyone. I will take my 2021 Honda CR-V S.E. to another dealership for servicing from kno I will not recommend the dealership or service department to anyone. I will take my 2021 Honda CR-V S.E. to another dealership for servicing from know on. More

Repeated problems with this dealership texting my phone even when the service advisor said he sees 'do not text' all over our account page! My wife specifically told him when she brought the vehicle in for even when the service advisor said he sees 'do not text' all over our account page! My wife specifically told him when she brought the vehicle in for service, and he specifically said he sees 'do not text' on the account page! Yesterday he claimed he called and left message in the morning. There was only one call from him (no message) at 3:44 PM that I answered. This morning I get texted with an html survey request. I am on a non-internet flip phone. No matter how many people at this place say they will fix this, EVERYONE there ignores the simple, documented request! In short, these people do NOT give a crap about their customer's simple preferences for communication! More

Excellent communications. Great salesman. Great manager. Satisfied with trade value. Long distance deals are difficult logistically. Not like driving up town. Trying to coordi Great salesman. Great manager. Satisfied with trade value. Long distance deals are difficult logistically. Not like driving up town. Trying to coordinate family plans to drive 700 miles to Kansas City MO put deal closure at risk. My wife had a family emergency in Baton Rouge. The car was sold by the time we got back. Dealership is 5 star all the way. More

Priced a new Honda from this dealer and learned that the price included close to $2500 above the MSRP. Really? What do you get for the money? The privilege of doing business with them? Sorry, but we pur price included close to $2500 above the MSRP. Really? What do you get for the money? The privilege of doing business with them? Sorry, but we purchased from another dealer who was more realistic. More

Worst/Slow service ever received in 6yrs. Since my old service rep moved away and relocated get eorse each time for simple things.Charged for test already knew problem with TMPS previously sp Since my old service rep moved away and relocated get eorse each time for simple things.Charged for test already knew problem with TMPS previously spoke to parts and service depts prior to bringing CRV up there. Charged for test already knew tire issues then I used loyalty points wasted for basically no work could've taken elsewhere and saved my $$ and loyalty points. Noone cares all about $$ after I have spent thousands keas than 2months ago redo ftont end and new vattery etc.I wil be going elsewhere for service More

Had a terrible experience with this dealership. There are a few: not one, not two, but a few reasons why I wouldn’t recommend this place to anyone looking to make a purchase. I’ll never step foot i There are a few: not one, not two, but a few reasons why I wouldn’t recommend this place to anyone looking to make a purchase. I’ll never step foot in those doors to do business there again. More