Lee's Summit Honda

Crap. I bought a 2019 ford escape. Immediately had problems. Called several times. They wanted to keep my car 3 days to diagnose it. Because it's a Ford. W I bought a 2019 ford escape. Immediately had problems. Called several times. They wanted to keep my car 3 days to diagnose it. Because it's a Ford. Wanted to send me to Blue springs ford. We goona keep yer car 3 days to diagnose it. You don't like it go elsewhere! Which I did. Thoroughbred for diagnosed it in 1.5 hours. Blown engine! Known problem for these cars. Lees summit sold it to me anyways. Warranty is awful. I can tow it 5 miles? What? It's undrivable. So far 1700 hundred bucks on this blue lemon.! Does ford care, lees summit honda...no! I filed formal complaints against these crooks! 23000 bucks..What a ripp off More

I just received a text asking me to rate our recent service visit. I got a text while my wife was at the dealership getting the service. My wife specifically told the service advisor to NOT text her hu service visit. I got a text while my wife was at the dealership getting the service. My wife specifically told the service advisor to NOT text her husband's phone (mine). The service advisor supposedly looked it up and noted it and said they would not text. Just as in the last two visits, they texted me as told not too! And same as twice before, I get yet another text the following day soliciting a review. When I go to review at the google link, it says 'you have already reviewed! My wife is still going to talk to the service manager as he was not in the day she had the car last serviced. After detailing the issue with the service advisor she commented that they had a 'bad seed' a while back, but she was not authorized to do anything about the incident. The issue: Time before this visit they did the oil change we had the tires rotated. A month and a half later wife started complaining she heard an occasional knock sound in the front end. The car felt like it drove all right so we continued using it. A couple weeks later (around 2 months later) we took it to our local auto repair place. They found two MISSING lug nuts, including the locking lug nut and the remaining were barely finger tight! They replaced the missing lug nuts and properly tightened them. This car was frequently used to transport out young grandchildren in car seats! I cannot imagine how ANYONE could be this clueless and irresponsible to 'forget' to torque lug nuts on a car, but this could have easily caused a severe accident and loss of life! This is ABSOLUTELY UNACCEPTABLE! We have had repeated issues with this dealership for years and we only go there for oil changes anymore because they are cheaper. If we had a reasonable substitute for Honda service, we would never return! And BTW, the lifetime free car wash perk they gave us upon purchasing our last two Hondas there? The car wash has been inoperative for more than six months, the excuse being it was broke and the parts were too expensive to fix it... More

Highly over priced, very poor customer service. I will not recommend the dealership or service department to anyone. I will take my 2021 Honda CR-V S.E. to another dealership for servicing from kno I will not recommend the dealership or service department to anyone. I will take my 2021 Honda CR-V S.E. to another dealership for servicing from know on. More

Repeated problems with this dealership texting my phone even when the service advisor said he sees 'do not text' all over our account page! My wife specifically told him when she brought the vehicle in for even when the service advisor said he sees 'do not text' all over our account page! My wife specifically told him when she brought the vehicle in for service, and he specifically said he sees 'do not text' on the account page! Yesterday he claimed he called and left message in the morning. There was only one call from him (no message) at 3:44 PM that I answered. This morning I get texted with an html survey request. I am on a non-internet flip phone. No matter how many people at this place say they will fix this, EVERYONE there ignores the simple, documented request! In short, these people do NOT give a crap about their customer's simple preferences for communication! More

Excellent communications. Great salesman. Great manager. Satisfied with trade value. Long distance deals are difficult logistically. Not like driving up town. Trying to coordi Great salesman. Great manager. Satisfied with trade value. Long distance deals are difficult logistically. Not like driving up town. Trying to coordinate family plans to drive 700 miles to Kansas City MO put deal closure at risk. My wife had a family emergency in Baton Rouge. The car was sold by the time we got back. Dealership is 5 star all the way. More

Priced a new Honda from this dealer and learned that the price included close to $2500 above the MSRP. Really? What do you get for the money? The privilege of doing business with them? Sorry, but we pur price included close to $2500 above the MSRP. Really? What do you get for the money? The privilege of doing business with them? Sorry, but we purchased from another dealer who was more realistic. More

Worst/Slow service ever received in 6yrs. Since my old service rep moved away and relocated get eorse each time for simple things.Charged for test already knew problem with TMPS previously sp Since my old service rep moved away and relocated get eorse each time for simple things.Charged for test already knew problem with TMPS previously spoke to parts and service depts prior to bringing CRV up there. Charged for test already knew tire issues then I used loyalty points wasted for basically no work could've taken elsewhere and saved my $$ and loyalty points. Noone cares all about $$ after I have spent thousands keas than 2months ago redo ftont end and new vattery etc.I wil be going elsewhere for service More

Had a terrible experience with this dealership. There are a few: not one, not two, but a few reasons why I wouldn’t recommend this place to anyone looking to make a purchase. I’ll never step foot i There are a few: not one, not two, but a few reasons why I wouldn’t recommend this place to anyone looking to make a purchase. I’ll never step foot in those doors to do business there again. More

This place is horrible. They are not advertising their $2,500 market adjustment fee on any new vehicle. They also don't advertise that they will only sell you a new Honda if They are not advertising their $2,500 market adjustment fee on any new vehicle. They also don't advertise that they will only sell you a new Honda if you live in Blue Springs or Lee's Summit. I'm truly sorry I sent them 2 customer's that purhased here in the last year and a half. They tried to tell me it is worth the almost 10% mark up on the car I want, to get it 2 months earlier. Shop around, go a little distance and there are other dealers that will sell you a car without this outrageous mark up.If they are screwing you on the sale up front, think about how they will screw you when you get your serviced or fixed. More

Called to see if my 100,000 miles warranty was still good, Aaron looked it up and said it was. I was over charged for looking at my car. Then was sent an email threatening me to have it fixed with th good, Aaron looked it up and said it was. I was over charged for looking at my car. Then was sent an email threatening me to have it fixed with them. The service person was very rude (John). I mentioned what was said to my Mechanic and they said you think they would train them how to speak to people. I said I was going to get it fixed with someone else for less. More