Lehigh Valley Honda

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lehigh Valley Honda:
I had been to four other dealerships in the area before entering the doors of Lehigh Valley Honda, and it was a breath of fresh air. We dealt with Leo, who was professional but down to earth, and who I truly believe had our best interest in mind. I believe that I received the best possible price from this dealer, and at no time did I feel like an outsider who was being manipulated with obscure numbers and inflated trade-in prices (which made me uncomfortable at other dealers I visited). Leo made us feel like we were involved in all negotiations because he was candid throughout the entire car buying process. Leo and Lehigh Valley Honda are top notch, and I would highly recommend them to anyone looking for an honest way to purchase a car. Thank you!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Lehigh Valley Honda:
After purchasing a new 2003 Accord from LVH (in 2003) that had too many major problems to count, I decided to just cut my losses and trade it in for a new 2004 model. Naturally, I purchased the extended “bumper to bumper” warranty up to 100,000 miles to make sure the past issues would not be repeated at my expense. I was assured that I would be covered up to 100,000 miles on just about any issue that was not related to wear and tear. The warranty given to me by LVH was the “GOLD” package through Ryan Warranty out of Chicago, IL.

The Navigation System broke down with 90,000 miles on the car. Lehigh Valley Honda would not fix the Navigation System since they claimed it was a repair not covered under the warranty. LVH quoted the cost of repairs at $4,000. I pleaded with the Service Rep, the Service Manager, and the Sales Manager to honor the warranty they sold me. They did not. Instead, after calling Honda Corporate, LVH offered me a “deal” of $2,000 to fix the unit.

Six months later, I decided to go to another Honda dealership over an hour away with whom I had no experience with. This Honda dealership did not sell me the car, nor did it have a relationship with Ryan Warranty. However, 3 weeks later, my car’s Navigation System was completely fixed, COVERED UNDER THE WARRANTY. All I paid was the $100.00 deductible. The final costs submitted to Ryan Warranty by Honda were a small fraction of the $2,000 “deal” offer by LVH.

I value honesty and integrity above all things. Therefore, I will never go near Lehigh Valley Honda again. My business is now with the dealership that treated me like “GOLD”

Note: Overall, I was treated professionally. However, an individual at LVH, named in this report, commented “maybe we don’t need your business.” After 15 years, 4 cars, and many dollars spent on upgrades, service, and maintenance, LVH doesn’t have to worry about getting my business again. I have noticed a sharp decline in service quality over the past 2 years or so.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lehigh Valley Honda:
DEFINATELY highly recommend for service. Sam did a terrific job, far above and beyond any service i had ever received anywhere else before. The friendliness and promptness to get the problem fixed makes "service" sound like nothing.

The people at LV honda service did everything they could to help me, get my car repaired in a timely fashion, and put me first by helping out with costs. I would never go anywhere else to get my honda repaired.

Thank you LV HONDA!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lehigh Valley Honda:
After a complaint about service, VP Andrew Wright became involved and expressed his desire to make sure the dealership lived up to its past reputation, offering help and insuring all involved be professional.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lehigh Valley Honda:
I hate negotiating on the price of a car so I checked Kelly Blue Book for the real price of the Accord I wanted to buy and I also checked the amount I could expect to get for my trade-in so I went to the dealer with what I felt was a fair price in mind.

I explained to the salesman that I was going to buy either the Accord, which I preferred, or a Camry and that I wasn't going to hold an auction so he should come back with his final number, not a starting point for negotiation. They actually did better than the price I was willing to pay and I didn't have to argue over it. THANK YOU!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lehigh Valley Honda:
I am researching a new Hybrid vehicle and was very pleased to call a dealer and without even asking me my name, address, phone number..... they asked what I had a question on and then answered it. No Pressure, No, "when can you stop in". Just a pleasent conversation. I will give an update after visting the dealer

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